ECM

The Digital Insurer Connects Content, Process and People

I have a friend who had a minor car accident on a Saturday night. She’s fine, but the car rolled over and looked pretty bad. When she got home, she went online and started the claim process. On Sunday, the insurance company sent a tow truck to pick up her car and take it to […]

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It’s Time for IBM Datacap Design

It is no secret that IBM Datacap is a robust and highly powerful imaging platform. Using Datacap, one is able to build just about any imaging application imaginable. This can be anything from the simplest of straight forward form capture solutions to the more complex AP, sales orders, medical claims and EOB’s (Explanation of Benefits […]

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ECM Is Still At Work: See the Proof in Your Industry

While the discussion around Content Services and Enterprise Content Management rages among analysts and industry insiders, the fact is that IBM’s content management solution portfolio still provides the broadest set of capabilities to capture, govern, and analyze content and build digital business applications.  No matter what you choose to call it, IBM is ready with […]

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IBM Content 2017: A can’t miss date in Paris on October 17

After successful event dates across the US and Europe, IBM Content 2017 is now coming to France! This event in Paris will bring you the best use cases and the latest content capabilities of IBM Enterprise Content Management solutions. ECM continues to evolve as organizations, the economy, requirements and uses change: process dematerialization, mobility, regulatory […]

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Cognitive Capture Digitizes Global Trade

Baking the Cake Those that have been reading along for the last year will recognize the ingredients behind this particularly sweet, success story around cognitive capture. We also got showcased on Business Insider. Intelligent Cognitive Capture Blog – June 22 In the June 22 blog, we asked you to keep your eyes open because IBM […]

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IBM® Content Manager OnDemand® helps improves Customer Experience

From their phones, watches, tablets, and PCs, your customers demand consistent communications. They demand that their personal information is both secure, yet always available to support their customer experiences. They demand simple experiences without redundant questions or data entry. They demand that you correct the fat finger data entry errors they didn’t notice. They demand […]

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Is Your XML actually a “Document of Record”?

XML is just another markup language like HTML, SGML, etc. – right? That might have been true in the past, but it is no longer true. XML is rapidly becoming the de-facto standard for a wave of new documents of record, required to be archived and protected with proof of inalterability. New Regulations Requiring XML […]

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Make Them Heart It: Find Unhappy Customers and Turn a Negative Tweet into Customer Loyalty

We’ve all been there. That moment when you realize that something you bought is not functioning or a service you paid for was not done correctly. Not to worry though. You have a warranty, right? You push back the frustration to spend that energy on finding your warranty document, only to discover it expired 3 […]

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Managing Worker Safety with Content

Raise your hand if you’re in the Information Management business! Guess what? Your hand should be up. In an era of accelerating change, when information comes from many sources faster than ever, and when lack of reliable information has serious ramifications, we must manage information to get anything done. What if the stakes are high […]

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How content analytics helps manufacturers improve product safety and save lives

Manufacturing problems can have a serious impact on businesses. This is especially true when these problems manifest themselves as product safety issues causing injury, or even death. Whether it’s a car or a children’s toy or an advanced medical device, product safety issues don’t just result in negative publicity about your products and services, it […]

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5 ways to turn data into insights and revenue with content analytics

More than 30% of all companies are expected to pursue data management, advanced analytics and cognitive computing to stay competitive and drive revenue. But except for a handful of leaders (like LinkedIn, Netflix, Nordstrom, Target and Verizon), most companies are still struggling to close the gap between data collection, insights and action. Experts predict a daunting […]

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For Adaptive Case Management, The Winners Are…

The rise of the Digital Business has heightened the value of adaptive case management (ACM), leading to new use cases that take advantage of ACM’s ability to help organizations aggregate content and focus on customer engagement. The Workflow Management Coalition (WfMC) and BPM.com recognize excellence in adaptive case management with an annual award ceremony every […]

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