Watson Conversation

KBC K’Ching chatbot uses IBM Watson for authentic conversational interface

In my last post, I explained how K’Ching, a financial app for young people, has a familiar look and feel to apps they’re already using. Now I’ll share a little about how we developed our open chatbot with Watson Conversation on the IBM Cloud. Building a chatbot from scratch K’Ching is an open chatbot, which […]

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Powered by IBM Watson AI, KBC K’Ching speaks the language of youth

KBC Group NV has the core motto “We speak your language,” but in 2015, we realized we weren’t actually speaking the language of young people. Youngsters like apps, but the apps KBC had at that time were not tailored to the user experience, nor products kids expected or wanted. They were financial apps focused on […]

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Bringing the natural language of Watson Conversation to call centers

In my role as an adoption leader for Watson and IBM Cloud, I see chatbots and Watson Conversation capturing the imaginations of many clients. The ability to automate the dialogue around frequently asked questions almost builds the chatbot business case for itself. Agents once tasked to field 80 percent of queries with 20 percent of […]

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How Woodside Energy outthinks uncertainty with Watson

Seventy miles off the coast of Australia, in the deep waters of the North West Shelf, you’ll find what looks like a gas platform. But don’t be fooled. This massive tapestry of pipes and shafts, gauges and steel is more than a piece of machinery — it’s a prototype for a cognitive business. Saving and […]

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