ITSM

The rise of shadow IT: Pros and cons

Shadow IT is the proliferation of information technology (IT) that remains largely unknown and unseen by a company’s business IT department, which is concerning from both a security and a management perspective. Gartner is predicting that by 2016 35 percent of IT expenditure will go toward shadow IT, so what is driving this and how […]

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Part 2 of 3: Doug Clark, IBM UKI Cloud Computing Leader, in conversation with Sam Garforth

In this three-part blog post, Doug Clark and I had a conversation on 4 May 2012 about his views on cloud in the IT industry and his role within it. It was my goal to learn more about the business aspects of cloud and whether there are geographical differences in its adoption.

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Forget the IT department — we need an SI department

However, it got me thinking – what if we applied the same kind of thinking to an IT service management (ITSM) model, what would the post-cloud world look like?

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ITIL and cloud (Part 1): ITIL 2011 speaks about cloud computing. Is this enough?

Note: Through the end of the year, we’ll be posting one blog per day from our top 10 “greatest hits” from Thoughts on Cloud since we launched in September. This post is #7 and was originally published on Sept. 30.

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ITIL and cloud series: Cloud for strategy and strategy for cloud

With this and the next blog I would like to stimulate your thinking around the cloud service strategy and cloud service design phases, and also describe some of the experiences we've had and methodology that we normally use with clients.

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ITIL and cloud series: Beyond the books, ITIL value and cloud implications

In my previous blog, “ITIL 2011 speaks about cloud computing. Is this enough?” I reported how the recent 2011 version of ITIL speaks about cloud computing and realized we definitely need to try to go beyond the official books. With this and future blogs I will try to contribute with some ideas and statements, which are my own and not necessarily best practices.

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ITIL and cloud series: NIST and IBM Cloud Reference Architecture, what and how to

A Q&A exploring NIST and the IBM Cloud Reference Architecture.

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