ITSM

Hybrid service management: An IBM view of the challenges ahead

As I go through the final stages of preparation for the Gartner IT Operations Strategies & Solutions Summit 2017, I wanted to write this blog post to start a conversation about service management and some of the challenges it faces. I am looking forward to hearing from Gartner analysts and industry players about what they […]

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DevOps: What your application management is missing

DevOps and Application Performance Management (APM) go hand in hand. I want to take you through a simple journey which shows why APM is such a key part of DevOps today. Let’s take a look at typical types of metrics that need to be tracked and measured, as well as the key features needed in […]

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Help DevOps teams respond faster with smarter alerts

Is your DevOps team drowning in alerts? Are you seeing an increase in escalations to management? Do you have new, tougher service issue response times to meet? Do you need to collaborate across teams to fix issues faster? As companies scale up DevOps activity to deploy and support more new application services and updates, business […]

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Hit the IT operations trail at InterConnect 2017

IT operations is at the heart of every company’s digital transformation journey, whether you need to drive a better client experience—or just keep the lights on. IDC analysts predict by the end 2017, more than 70 percent of the Global 500 will have dedicated digital transformation and or innovation teams. And did you know the […]

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Service management in the age of hybrid cloud

Disruption has become as commonplace in business as the number of taxis and hotels that once defined urban travel. Then came Uber and Airbnb, innovative, digitally-driven companies at the vanguard of the new sharing economy. The evidence that top companies believe their business will be significantly disrupted in the next three years is everywhere. Clearly, […]

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How to unleash agile, responsive development with APM and DevOps

Digital transformation has profound ramifications for your organization. The new landscape is disrupting business models, raising customer expectations and creating new channels to do business. I bet you’re seeing the impact of digital transformation on your organization’s application development cycle as well. The rate of development probably isn’t decided entirely by you anymore. Instead, it’s […]

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Sleep easier with availability monitoring

Necessity is the mother of invention. Anything that can fend off the Saturday 2 AM call to my fellow developers, or even just reduce the pain of late-night troubleshooting, is worth the invention. If your team uses DevOps practices, offers your organization continuous delivery and is responsible for delivering always-on code, you know what I […]

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Stay tuned to Thoughts on Cloud for cloud integration stories

Hello to regular readers of Thoughts on Cloud, home for news and expert analysis from the world of cloud computing. I am thrilled to announce that, beginning today, the cloud content previously published at the IBM site In the Making will now run here. We’ve moved to make it easier than ever for cloud professionals […]

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Why we added new map tools to Netcool

I had the opportunity to visit a number of telecommunications clients using IBM Netcool over the last year. We frequently discussed the benefits of have a geographically mapped view of topology. Not just because it was nice “eye candy” in the Network Operations Center (NOC), but because it gives an important geographically-based view of network […]

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How to streamline continuous delivery through better auditing

IT managers, does this sound familiar? Just when everything is running smoothly, you encounter the release management process in place for upgrading business applications in the production environment. You get an error notification in one of the workflows running the release management process. It can be especially frustrating when the error is coming from the […]

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Why you need DevOps to rethink digital transformation

We are passing through many worldwide changes due to the digital transformation era. In under a decade, think how profoundly your personal and professional life has been affected by technology. The world continues to digitize quickly. Entrepreneurs who are thinking about innovation and want to develop successful digital businesses must understand why DevOps is so […]

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How to choose the best DevOps toolchain orchestration solution

One of the biggest challenges around application development is the role of communication and transparency between teams. For a long time, different team—like developers, business analysts, QAs and operations—were independent. Companies sometimes suffered from the siloed approach that resulted. The results of this scenario were longer app delivery cycles, less innovative products and a slower […]

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