industry

Digital Transformation is Underway. Are you Ready?

I’ve written a couple of times about the IBM and DocuSign partnership.  As I’ve noted in previous posts, this partnership is all about accelerating the path to digital transformation.  I just got back from London, where I attended the DocuSign Momentum event.  It was so much fun to see all of the excitement around how […]

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5 Must Haves for Effective Claims Processing

Today’s Post By: Will Sellenraad, Principal, Insurance, Pyramid Solutions, Inc. How efficiently do you process new claims that arrive by email, fax, paper and mobile? Can your claims processors retrieve customer data across all departments in one search? What about the ability to analyze content to identify patterns of similar claims by the same claimant? […]

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Making Magic for your industry, your company, your customers

It’s only nine o’clock in the morning and I’ve already taken cash out of an ATM, restarted my daughter’s car insurance (home from college!), and received a text from my doctor’s office alerting me to the routine appointment I have scheduled for tomorrow. While you’d think that’s a lot of chaos to tackle first thing […]

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Turn Archived Information Into Big Data and Analytical Assets

Datawatch Extends IBM Content Manager OnDemand to Help Unlock Value of Data Many of the decision support, compliance, reporting and operational issues that businesses face are not efficiently solved with complex database query tools or data warehouses. The answers, more often than not, lie in an organization’s transactional content. These reports, statements and correspondence – […]

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Maximize Service Quality to tame the Content Chaos

ECM solutions are used to tame the content chaos. Ensuring the service quality of these applications is mandatory to maximize the business outcome and at the same time contain operational costs. However in most organizations ECM applications are still operated manually – with high efforts in IT Operations and Service Desk. Enterprise monitoring tools offer […]

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Making the Case in Claims Processing

According to the Association for Information and Image Management (AIIM), 52% of organizations work from three or more systems and 62% of organizations strongly depend on the file share as a key repository.* That means insurance providers are unintentionally using disparate processes and creating content dumping grounds. The headache begins with structured logic (aka workflows) […]

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IBM Datacap Mobile trial is here!

Don’t get left behind. There are more smartphones in the world than personal computers, and last year alone mobile computing grew by over 80 percent. Mobile computing is on the rise, and mobile document capture is the next logical step for organizations in document-intensive fields such as banking, insurance, government, healthcare and education. Mobile document […]

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What are the sources of a technology decision delay?

Insurance companies are frequently in a quandary. Faced with changing regulations, mergers and acquisitions, and increased competition, prioritizing these challenges alone can be cumbersome. Throw in the decision to invest and implement an Enterprise Content Management system, and it can feel downright impossible and intimidating. It is easy to focus on the investment costs and […]

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Easy Document Capture for Effective Customer Engagement

Mobile engagement is no longer optional for today’s businesses: it is mandatory. Smartphones and tablets enable employees and customers to be productive no matter where they are—at the office, on the go or at home. People and organizations across all industries are transacting business online, and mobile is becoming more important as a channel or […]

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Cloud computing helps airline industry soar

In a bitterly competitive business environment, the airline industry has gone to great lengths cutting costs and reducing the workforce. In the process, major air transport companies have been losing out to budget companies operating at a lower cost by using more agile processes while delivering better quality of service. So how could cloud computing be […]

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The role of cloud in industry ecosystems

One of the questions I am asked most frequently, whether by clients, the business press or colleagues, is what role cloud will play in industry ecosystems.

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The cloud shift

For cloud, each individual segment of the cloud market is growing faster than what was predicted one year ago.

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