Cognitive

Customers become champions with cognitive business operations

We can all acknowledge the tremendous importance of customer satisfaction. In today’s society, customers are becoming significantly more vocal about their experiences with brands, and more influential in brand reputation and customer retention rates. So why not dedicate time to finding out exactly what your customers’ needs are and make that your top priority? In […]

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Cognitive analytics to predict and isolate APM problems

Monitoring complex business applications has always been a difficult task. As more applications move to the cloud and include dynamic provisioning of resources, the task becomes even more challenging. Companies would like to identify precursors to an application outage or slowdown within performance characteristics.. With many servers, network switches, storage and hypervisors supporting the business […]

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ITSM reference architecture for hybrid environments

Enterprises are becoming increasingly hybrid. You can read all of the details here in the IT Service Management (ITSM) reference architecture for hybrid environments. Two words from that first statement are the most important. The first is “hybrid” and the second, surprisingly, is “increasingly.” There is a lot of confusion around the word “hybrid.” In […]

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SXSW: 4 takeaways for developers

Bringing together some of the brightest and most creative minds in technology, Austin’s SXSW Interactive conference is a developer’s paradise. While it covers a broad range of topics and interests, a few trends stood out among the rest, and IBM was at the pulse of what’s hot. From serious gaming to virtual reality, we offered […]

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Watson meets the Dublin Chamber of Commerce

I recently had the pleasure sharing details of Watson’s capabilities available on IBM Bluemix with attendees at an event hosted by the Dublin Chamber of Commerce in Ireland. At the event, themed “Cognitive computing: Disrupt or be disrupted,” attendees learned about industries where technologies such as mobile, cloud and analytics have enabled organizations large and […]

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Manage your business with a unified event management platform

As J.R.R. Tolkien wrote: “One Ring to rule them all, One Ring to find them, One Ring to bring them all and in the darkness bind them.” I’m not going to continue with more Lord of the Rings quotes, but I thought the one above is extremely relevant today when it comes to event management […]

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IBM InterConnect 2016 attendees learned how to outthink limits

IBM InterConnect 2016 took place last week from February 21 to 26 in Las Vegas, Nevada. More than 24,000 IBM employees, IBM Business Partners and clients were in attendance for the company’s largest annual cloud and mobile conference. This year’s event highlighted the future of IBM with the integration of cognitive business. Outthink limits with […]

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ITSM – yesterday, today and tomorrow (Part 2)

In Part One, we discussed how analytic and cognitive approaches are applied to IT service management (ITSM). This blog post will continue the discussion of new approaches to ITSM. Automation Automating repetitive tasks is a well-understood topic in ITSM. We have clients who schedule tens of thousands of tasks every day. We have clients that […]

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ITSM: Yesterday, today and tomorrow (Part 1)

This two-part series will look at my predictions for 2016 and the future of IT service management (ITSM). The first part of the series will consider analytics and cognitive trends, and the second will consider automation and ITSM as a service. 2015 was an exciting year for me. The adoption of new approaches to service […]

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Medical Minecraft – Cognitive computing in games

There are games galore accessible and played from multiple devices and platforms. These are developed for and played by people of all ages for fun, to improve decision making,, learn domain specific skills through serious games and learning to name a few. This article takes a different perspective and examines the future of gaming leveraging […]

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Cognitive and the role of operations analytics

Cognitive-based solutions offer users the ability to take action by analyzing and recognizing relevant data, sensing patterns, isolating trends, adapting to ecosystem changes and suggesting alternatives. When lessons learned from dependent infrastructure and the broader ecosystem of integrated offerings are factored in, cognitive-based solutions provide a picture in real time to optimize a decision. They […]

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Cognitive and ITOA: Get better over time

Growing up in the ‘80s, my brother’s Action Man (with Eagle Eyes!) was far more interesting to play with than the needy Tiny Tears doll I had been given. Later in school, subjects like math and science grabbed my attention over home economics and languages. Having therefore always thought of myself as a ‘left-brained’ female, […]

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