April 20, 2018 | Written by: Matthew Wilson
Categorized: Cognitive | Industry
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In a recent column at InfoWorld, Mike Gilfix, IBM vice president of digital business automation, noted that many people believe automation will redefine the workforce. That may be true, he writes, but not in the way many tend to think. It doesn’t necessarily mean fewer jobs.
“In fact, the greatest impact of digital automation likely will come from the technology assisting, not replacing, employees. These benefits will only be realized when automation is tightly integrated with business processes at all levels of the organization and tailored to different roles within organizations.”
Gilfix notes that most businesses are using some form of automation already, much of it for basic processes. Adding in technological advances such as artificial intelligence can help companies with even more complex tasks, he argues. Yet AI must be tailored to specific jobs and made easily accessible for employees to boost productivity and speed responsiveness.
“Just as manufacturing automation continues to evolve well beyond Henry Ford’s assembly line to what many are calling the next industrial revolution, more advanced, intelligent automation will evolve to do more of the heavy lifting in the digital economy,” Gilfix writes.
For more, read the full column at InfoWorld.