Tegsoft rings in a new age of customer communications with IBM Cloud

Customer experience is one of the key areas in which businesses can achieve competitive differentiation, and customer contact centers must therefore run efficiently and effectively at all times. At Tegsoft, our goal is to become a global brand capable of rivaling the top players in the contact center space. By offering Tegsoft Contact Center, our […]

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5 common content management problems and how to solve them

Even today, the promise of content management software to make content available and accessible across the enterprise for better business outcomes is not being achieved at many organizations. With so many different document types in many formats arriving from many different sources inside and outside the organization, it is not a simple challenge. On top […]

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How artificial intelligence can help unlock data

Every company houses an iceberg of data. Above the surface floats the information that is used. Under the surface lies a massive collection of unused data that is practically invisible to employees. For many companies, the value of this data is almost incalculable. Unlocking it could be a game changer, and artificial intelligence (AI) could […]

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Connected Car service personalizes insurance using IBM IoT solution

There are two million cars in Ecuador. Only 20 to 26 percent of them are insured. There’s no requirement  to have car insurance in Ecuador and there’s a predominant attitude that “nothing will happen.” The average value of an auto insurance policy in Ecuador is $700, a considerable sum given that the basic monthly salary […]

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The effects of cloud-native architecture on continuous delivery

Modern, “cloud-native” architectures are making a big impact on continuous delivery. Continuous delivery is a set of practices and tools that enables rapid testing and release of changes. These architectures typically have many moving pieces, each of which is intended to stand on its own. Generally, the technologies of choice for these applications will be […]

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How to transform your corporate culture to embrace cloud

This is the third blog post in a series on cloud adoption and transformation following the release of The Cloud Adoption Playbook. Read Moe Abdula’s introduction to the series and insights from Ndu Emuchay on how to overcome cloud adoption and digital transformation challenges to learn more. Every organization has a unique corporate culture that […]

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European security, education, healthcare and hiring firms choose IBM Cloud

At the THINK South East Europe Conference this week, IBM highlighted several startup companies in the region that have chosen IBM Cloud to scale globally, demonstrating how versatile cloud technology can be. The companies come from across the region and from industries including banking security, higher education, healthcare technology, talent recruitment and alternative-energy cars. “By […]

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Specialist manufacturer goes from manual to modern with IBM Cloud for SAP Applications

It can often be difficult for established companies to commit to switching from well-worn methods to new operating models, even when upgrading to an innovative system could transform their entire way of doing business. However, in many sectors transferring records from paper to digital is necessary to remain competitive, as this maximizes the efficiency of […]

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How automating decision management helps organizations compete

Using sophisticated automation to support innovative business models and drive competitive advantage is nothing new for forward-thinking operations executives. Automation is also being applied to the decision-making process. After all, if it takes forever to respond to a customer request, or if the response is incorrect or unsatisfactory, it can be hard to keep up. […]

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Shaping a fast, frictionless auto loan application process in the IBM Cloud

Cars are some of the most significant purchases that people make in their lives. After the test drives and the price negotiations are finished, an auto loan is often the only thing standing between a customer and the road. Though it seems like just a formality, applying for an auto loan can be a complex […]

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Kubernetes adoption and the importance of application performance management

Keeping up with the pace of innovation can be challenging, especially when an organization is responsible for business-critical applications. To maintain a competitive advantage, businesses must implement the most up-to-date technology efficiently and where it can have the greatest impact. For example, the efficiency, reliability and performance benefits of implementing a Kubernetes-based cloud environment can […]

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Driving digital business with API management

In today’s increasingly interconnected world, application program interfaces, or APIs, are becoming the digital reflection of an organization. Like many prior technological shifts, the API economy — the commercial exchange of business functions and capabilities and data using APIs — is going to create winners and losers. Look at what happened to Blockbuster, which over […]

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