Why your company should be considering a cognitive IVR system

To those of us in the contact center space, one of the most interesting and promising developments has arrived. We can now build cognitive agents that communicate with customers using natural language through voice calls. The industry is finally listening to what customers have been saying for a long time: Traditional interactive voice response (IVR) […]

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Become a Blueworks Live ninja: Process made simple in the cloud

Business processes and decisions are the backbone of every company and the source of its competitive advantage. Understanding processes and decisions allows companies to increase efficiency and customer satisfaction. Blueworks Live can give you the ability to discover and document process knowledge in a better way. Blueworks Live ninja skills I often see customers race […]

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Chile’s largest stock exchange teams with IBM for blockchain solution

The Santiago Stock Exchange, the largest stock exchange in Chile, has partnered with IBM to build a blockchain-based securities lending solution intended to speed up back-office processes by 40 percent. “We spend two-to-three days after trading signing contracts, adding the assets, and the intermediary needs to create the collateral, all of that will now be […]

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Webcast: Forrester and IBM reveal hybrid cloud trends

Hybrid cloud can free your organization by providing complete flexibility in infrastructure. But does your IT strategy involve an enterprise-grade cloud platform that supports both your cloud-enabled and cloud-native application deployments? Join us on June 7th at 1:00 p.m. EDT for a special webcast. We’ll discuss trends in hybrid cloud deployments and the total economic […]

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Westpac Bank rolls out first stages of move to cloud

Westpac, a bank based in Sydney, has moved two core banking processes to the cloud since the end of March, and leaders are planning to move 20 more by early 2018, The Australian Financial Review reported. The bank’s move to platform as a service on IBM hybrid cloud is a big shift, but Westpac Chief […]

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Bombardier selects IBM for $700 million services management partnership

Bombardier announced this week that it has signed a six-year, $700 million agreement with IBM that includes IBM Services and IBM Cloud management of the aerospace and transportation company’s worldwide IT infrastructure. “Bombardier is working to improve productivity, reduce costs and grow earnings,” said Sean Terriah, Bombardier chief information officer, aerospace and corporate office. “This IT […]

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Business agility powered by decision management

Agility is the ability to move quickly and act fast. Business agility is the ability to adapt and respond to the change rapidly. Notice the difference? In business, the emphasis is on flexibility. Of course, I am borrowing this concept from software development, where agile development is the new norm. But think about this: if […]

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Boost IBM WebSphere with IBM Cloud Product Insights

Rapid deployment is the name of the game for IBM WebSphere Application Server (WAS). Speed is critical for companies that will spin up and down WebSphere instances to accommodate the agility required by many types of projects. So how can an IT team manage and support and keep track of all the different ways they’re […]

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Mobile app breathes new life into ancient cathedral

Preserving one of Europe’s most popular and iconic cathedrals, the Duomo di Milano, along with its associated Duomo Museum, Archaeological Area and Terraces, is no small task. Federal budget cuts have threatened to make things even harder for Veneranda Fabbrica del Duomo di Milano (VFD), the historic organization responsible for preservation and restoration of the […]

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Announcing IBM Voice Gateway to make your call center cognitive

Cognitive solutions are transforming business. Company leaders are watching for new cognitive capabilities to come to market and learning how they can use them to improve business. One of the latest cognitive solutions is IBM Voice Gateway. I’m excited to introduce it to you here. Before I go into the detail of what Voice Gateway […]

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5 ways cloud drives enterprise innovation

What if your organization had an ace up its sleeve that cuts costs, improves operational efficiency, makes customers happy, reaches new markets and creates new sources of revenue? The latest IBM Institute for Business Value study, “Beyond Agility: How Cloud is Driving Enterprise Innovation,” reveals that the cloud revolution is here now, delivering true business […]

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Answering 7 common cloud architecture questions

This excerpt from Get started with architectures by Kim Gajda was originally published on the IBM Bluemix blog. Once upon a time, a developer’s job was simple: Write code to connect to your company database, and voilà, you have a new app and happy users. That might have been your manager’s view of your job. […]

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