The four-hour class, which is designed for IBM customers and consultants, offers a deeper dive into a collaborative approach to Incident Management, combining people, processes, and tools to resolve incidents quickly and efficiently. Topics include a generic discussion of Incident Management, an overview of Cloud Service Management and Operations, the relationship between DevOps and ChatOps, and how ChatOps fits into Incident Management.
ChatOps Advocate and the IBM Cloud Garage Method
Available on the IBM Cloud Garage Method website, ChatOps Advocate is made up of blog posts, white papers, slides, video presentations, and checkpoint quizzes.
Cloud Service Management and Operations is a response to increased competition between companies that necessitates a more proactive approach to the development and deployment of code and the ongoing support of that code. Additionally, companies have embraced cloud technologies including IaaS, PaaS, and SaaS to reduce the overhead costs associated with on-premise data centers. Moving applications to the cloud can increase the efficiency of System Management by reducing the requirement for specialized computer environments and reducing the amount of personnel needed to manage the hardware and software.
Our clients tell us SAP applications are central to their success and strategy for cloud, with a deadline to refresh the business processes and move to SAP S/4HANA by 2025. Now is the time to assess, plan and execute the journey to cloud and SAP S/4HANA