December 15, 2017 | Written by: Henrik Loeser
Categorized: How-tos | Products | Security | Support | What's New
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New EU supported capabilities in the IBM Cloud in Europe
You probably have read the announcement last month about IBM giving clients control over their data. Today, these new capabilities to protect your data in the European Union (EU) are available and ready for use. I am going to show you how to utilize these enhanced data controls. See how to use data residency within the European Union. Learn how to get started with EU support for the IBM Cloud in Germany – read on.
Last month, IBM announced a new support model and capabilities for IBM Cloud in Frankfurt, Germany. This is to ensure system access is restricted to EU-based IBM employees only and based on client choice. Along with the client control over where their data lives comes additional transparency. For IBM Cloud Dedicated, customers can review and approve all non-EU access requests and see when this access is revoked. Once the IBM Cloud account is enabled for “EU Supported”, any support tickets you raise will be routed to our client success team in Europe. The EU staff is available 24 hours a day, 7 days a week.
Enable “EU Supported” in IBM Cloud
To have IBM handle your support tickets from their EU-based teams, you need to enable your account in the billing section for “EU Supported”. The IBM Cloud master user or account owner must do this. If you have resources, e.g., services or compute environments, in data centers outside the EU, then support tickets related to them are not necessarily handled by a team in Europe. The online documentation describes all the details. Here is how it looked after enabling “EU Supported” for my account:
The option EU Supported turned ON for my IBM Cloud account
Deploy “EU supported” Apps and Services
Recently, I blogged about how to integrate and analyze diagnostic logs with IBM Cloud Log Analysis. Today, I am going to use the referenced tutorial on how to generate, access and analyze application logs to deploy the included app and service as “EU Supported”. The tutorial is using the IBM Cloud Log Analysis service and a Cloud Foundry Python app. First, we want to be sure that Log Analysis is “EU Supported”. I am using the IBM Cloud Command Line Interface (CLI) “bx” and the “catalog” subcommand for that purpose. Later on, the CLI is also used to push the app. Run “bx update” to check for the latest version before running the next command:
[henrik@bodensee] bx catalog search "Cloud Log Analysis" -k service --col tags
Getting catalog entries...
Id Name Kind Tags
fa5a3f21-48a5-4cae-9fda-7879a4215efb ibmloganalysis service analytics,cloudwatch,dev_ops,elasticsearch,elk,eu_access,ibm_created,kibana,lite,logging,logs,splunk,stackdriver
The command searches the catalog for a service with the specified string in the description. It also prints out an additional column with tags. As you might have spotted, there is an “eu_access” in the list of tags. It denotes the services offering the EU-only support. How do you know which services in Germany have that feature? Try this:
[henrik@bodensee] bx catalog search geo:eu-de tag:eu_access
Getting catalog entries...
Id Name Kind
api-connect apiconnect service
cloudant cloudantnosqldb service
ComposeEnterprise-P compose-enterprise service
ComposeElasticsearch-P compose-for-elasticsearch service
ComposeEtcd-P compose-for-etcd service
Instead of using the CLI you could also check the support section of the IBM Cloud documentation.
Knowing that Log Analysis is available as an EU supported service, we can follow the steps in the tutorial. In the section “Provision the Log Analysis Service” make sure to select “Germany” (eu-de) as region. Later, in “Deploy a Cloud Foundry App” follow the instruction to deploy the app to the same region as the Log Analyis service. This, of course, is “Germany” again. Once the app is deployed, you have a solution up and running that could be supported entirely out of the European Union.
Getting European Support
In case support is needed to resolve a problem, you would open (or add) a support ticket as usual. Towards the end of the form check for a new option as shown below. Use it to manually set whether the ticket should be handled exclusively by IBM engineers located in the European Union.
Choose EU supported ticket
With the EU support and enhanced data privacy features, IBM takes data protection to a new level and underscores its data responsibility. The IBM Cloud in Germany offers clients greater control of their data. It is simple to get started, try it today.
For background information I recommend the following:
If you have feedback, suggestions, or questions about this post, please reach out to me on Twitter (@data_henrik) or LinkedIn.