Expectations are set for you and your department. You have to go far beyond a traditional support role and directly contribute to the strategic objectives of the business. But sometimes you’re so bogged down by help requests, server maintenance and endless logs and tech support issues that you can’t get ahead. You need a way to turn all the information you have about your department into efficient, effective IT operations.
So, how can you make IT the strategic resource it needs to be? Using data visualizations automatically created for you to gain insight from your current business model is part of the answer. Having easy access to the data analysis that help you make decisions and anticipate the needs of your organization is also critical.
Here are 5 ways Watson Analytics can help you effectively address issues so you can focus on value-added projects.
1. It makes data preparation easy and fast for more accurate data visualizations and analysis
With Watson Analytics, you’re in control of your data. Built-in capabilities for preparing data save you time and money. It also puts you in control of your data. You can:
- Join data from multiple tables into one data set to meet your specific analytical needs.
- Shape it in a way that makes sense to you.
- Simplify it by removing clutter and unnecessary confusion.
- Filter specific data points to focus efficiently on key areas of your analysis.
You can also take advantage of an add-on that enables you to prepare semi-structured data from databases before you load it into Watson Analytics.
2. It guides you to the intelligence you need – no query languages or scripting needed
A form of natural language processing, called natural language dialogue, enables Watson Analytics to not only understand what you want to know, but respond back to you in terms you understand. Other cognitive computing technologies guide you through your data discovery. With starting points and a list of questions provided immediately after you upload data, you can find the answers you need fast. And, automatic recommendations enable easy data visualization and analysis because you see patterns and trends quickly. Watson Analytics can even suggest questions you may not have thought to ask!
3. It reveals solutions that enable you to minimize help desk ticket resolution times and maximize satisfaction
You have 100,000 closed tickets. An answer to a recent satisfaction ratings dip has to be in there somewhere. Upload data into Watson Analytics and you’ll get a visual list of interesting insights with plain language interpretations that you can easily understand. You soon discover that tickets are being assigned in order of employee availability rather than experience. As a result, some are too severe for the less-experienced to handle. Now you can better allocate your resources. Satisfaction should soon improve, thanks to what you learned from Watson Analytics.
4. It enables easy data visualization and analysis from from a variety of sources for better context
IT is an essential part of nearly every organization. So everyone needs to make better decisions, faster–ones that anticipate rather than react to organizational needs. Watson Analytics is a critical piece of the toolkit that every IT pro needs to drive this evolution and deliver better results, smarter insights, and high levels of proactivity. With connectors to major databases and the ability to use data available on the IBM Bluemix Analytics Exchange, you are not limited to spreadsheet uploads that can’t give you context when you need a big picture.
To say goodbye to “break-fix, you have to think ahead, anticipate needs and act strategically. Predictive analytics is the ability to look at past and present data, draw conclusions and test hypotheses about the future. It has been the exclusive domain of data scientists who can build and comprehend the complex mathematical models behind it. Watson Analytics makes the power of predictive analytics available to anyone. You can choose one or more areas to target for improvement or prediction, and then search for the top factors influencing outcomes in these areas.
Better IT results, all day every day
Watson Analytics is a critical piece of the toolkit that every IT pro needs to drive this evolution and deliver better results, smarter insights, and high levels of proactivity. Read this flipbook to see other ways Watson Analytics can help IT.
Visit www.watsonanalytics.com to learn more and register for the free edition and other trials.