Forbes paper: Blueprint for a Borderless Workplace: Empowering users in the anytime, anywhere workforce

In today’s digital workplace, users are working across virtual, physical and connected environments — it’s all about user choice and seamless integration of mobile in the workplace

Digital workplace services from IBM can help enhance your enterprise mobility. With new technologies and innovative models, you can build a digital workplace with better, more personalized customer interactions and a multi-device, collaborative employee environment. Our services include workplace modernization and workplace support services powered by Watson™ (US) cognitive technology.

Put your users in charge of where, when and how they receive support

IBM Workplace Support Services with Watson(US) provides an AI-powered service desk that is always available, has a high resolution rate and cuts down on the number of service requests that must be routed to a live agent.

 

 

Popular topics

What is Desktop as a service (DaaS)?

Desktop as a service (DaaS) — not to be confused with the database as a service model — is a viable alternative to the desktop deployment model. DaaS offers businesses a way to give their users consistent access to data and applications across their devices, stalwart security, and reduced costs and expenditures. Read more

What is Bring your own device (BYOD)?

BYOD stands for bring your own device. It’s an IT policy that allows, and sometimes encourages, employees to access enterprise data and systems using personal mobile devices such as smartphones, tablets and laptops. Read more

AI-powered service desk

Always available. Remembers user preferences. Learns from every interaction, moving the needle on user satisfaction as it goes.

“Using Watson intelligence and cloud-based tools, IBM can provide secure, personalized support across virtual, physical, and connected environments.”
IDC

Services offered

Workplace Modernization Services

Build a user-centric environment. Create a digital workplace that enables choice of device, drives superior experiences and boosts productivity.

Workplace Support Services with Watson

Exceed user and workplace support expectations. Watson enables the delivery of personalized support — anytime, anywhere — for faster resolution.

What’s new

Digital Workplace as a Service

Small and midsize companies now can manage device procurement, collaboration and user support from a single screen.

Webcast: Turbocharging digital workplace services for small and medium-sized companies

See a demo of IBM Digital Workplace as a Service. Small and medium-sized clients can use it to quickly ramp up device procurement, device management, collaboration, virtualization and security capabilities.

Accelerate your support experience with the cognitive, AI-powered helpdesk

At a time when droves of enterprise workers are turning to AI-powered tools for IT support, IDC focuses its critical eye on the topic. Leaders like you are downloading this timely white paper to learn IDC’s point of view on AI help desks.

Webcast: Let's Talk: Ageing Desktop Infrastructure, What Now?

Help reduce IT costs and improve productivity with a managed virtual desktop solution.

Talk to an IBM Digital Workplace Services expert

What makes a digital workplace services expert? Proven experience solving client problems involving enterprise mobility, BYOD and desktop virtualization.

Steve Marinakis

Digital Data Representative, IBM Digital Business Group (A/NZ)

+61-424-855-645 (Mobile)