The Natural Language Classifier service understands the intent behind text and returns a corresponding classification, complete with a confidence score. For example “What is the weather like today? or “Is it hot out?” or “Is it going to be nice today?” are all ways of asking about “temperature”. Use NLC to answer questions in a contact center, create chatbots, categorize volumes of written content and more.
The Natural Language Classifier works best with short text (1000 characters or less) and can be trained to function in any domain or application. Use Natural Language Classifier to perform tasks such as:
Classify SMS texts as personal, work, or promotional
Classify tweets into a set of classes, such as events, news, or opinions
Tackle common questions from your users that are typically handled by a live agent
Trigger actions in an application, such as start another application, respond with an answer, or begin a dialog