Improve your agent experience with AI

Watch the video (1:06)
Digital rendering of customer service assisting multiple clients with the aid of AI

Empower your agents with AI

Use generative AI to take repetitive tasks from agents so they can show up in a human way to solve complex problems. Generative can help agents by retrieving information fast and giving them the context, history, and sentiment of a conversation. It can also serve as a coach.
(1:06)
Customer support agents have one of the toughest jobs in the enterprise. They have to juggle so many process-oriented tasks that they fail on their mission of quality, empathetic customer service. Charles Quincy Product Management Director IBM
Guidebook Illustration - AI academy
Featured resource Put AI to work in customer service

Customer service is the #1 generative AI investment priority for CEOs surveyed. Today’s customers demand superior service and AI can help you deliver.

 Download the guidebook
Save people from screaming "representative"- episode 4 cover art for ibm.com page
Related content: AI in Action podcast

Do you really need a human on the line, or do you just need to give virtual agents a chance? Listen to see how generative AI is making virtual and human agents better at their job.

 Listen now
More in customer service use cases
Abstract representation of stacked shapes to demonstrate organization ways
Transform customer service with AI
For the first time, generative AI is making it possible for customer service to be scalable and human-centered.
Abstract representation of requests being processed using a mechanical system
Transform your contact center with AI
Think of your call center as not just a cost center, but an engagement center that builds relationships with customers.
Abstract representation of a conversation system similar to a chatbot
Transform customer self-service with AI
If you aren’t applying generative AI to customer service, you’re going to fall behind.
Flat illustration with lines and dots intended to represent AI

Think Newsletter

The latest AI and tech insights with Think

Subscribe today
Build the future of your business with AI Explore AI solutions
Accelerate AI for business adoption Request an AI strategy briefing
AI Academy - Episode 2
AI Academy

Watch AI Academy, a new flagship AI for business educational experience. Gain insights from top IBM thought leaders on effectively prioritizing the AI investments that can drive growth, through a course designed for business leaders like you.

 Explore the curriculum
Think event 2024
Think 2024 on demand

Watch the Think 2024 keynote replays of the top business and tech minds and learn how to scale AI across your enterprise.

 Explore the replays