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Digital rendering of customer service assisting multiple clients with the aid of AI
Transform your call center into an engagement center

When virtual agents deliver specific, accurate information quickly, agents are free to solve the unique problems that require a human touch and empathy. Every interaction becomes an opportunity to build on the customer relationship, which can lead to better solutions and even revenue.

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AI is not here to replace human agents. It’s here to help agents deal faster and better with customers. With every interaction, you’re really building on this personalized experience. Enikő Rózsa Distinguished Engineer, CTO IBM Consulting, IBM Research
Featured resource Put AI to work in customer service Customer service is the #1 generative AI investment priority for CEOs surveyed. Today’s customers demand superior service and AI can help you deliver. Download the guidebook

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