Home Think Videos Rethink Contact Center Operations Transform your contact center with AI
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Digital rendering of customer service assisting multiple clients with the aid of AI
Transform your call center into an engagement center

When virtual agents deliver specific, accurate information quickly, agents are free to solve the unique problems that require a human touch and empathy. Every interaction becomes an opportunity to build on the customer relationship, which can lead to better solutions and even revenue.

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AI is not here to replace human agents. It’s here to help agents deal faster and better with customers. With every interaction, you’re really building on this personalized experience. Enikő Rózsa Distinguished Engineer, CTO IBM Consulting, IBM Research
Featured resource Put AI to work in customer service Customer service is the #1 generative AI investment priority for CEOs surveyed. Today’s customers demand superior service and AI can help you deliver. Download the guidebook
Related content AI in Action podcast AI can write code, your emails, and respond to most customer questions. So, what’s left for humans to do? Listen to podcast host Albert Lawrence along with Jessica Rockwood, VP of client engineering at IBM, and Morgan Carroll, Senior AI Engineer in Client Engineering at IBM, talk about how you can successfully free yourself from grunt work, and the data you need to get there. Listen now
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