Newsletters
Abstract
Hello and welcome to the IBM Monitoring Academy Newsletter for January and February 2024.
In this bi-monthly newsletter, we are sharing a selection of our high value content and recent updates.
It is hosted here with external links within the blog.
Content
IBM Monitoring Documentation |
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Link to ITM Support Chatbot Section Link to IBM New Support Offerings Section Link to IBM Tivoli Monitoring Updates Section Link to ITCAM For Transactions Updates Section Link to CP4MCM / ITCAM for xxx Updates Section Link to End of Support Section Link to Java Expired Certificates Section Link to IBM Data Exchange and Secure File Transfer connections Section Link to IBM System Requirement and Prerequisite Reports Section |
Hello and Welcome to the January Febuary 2024 NewsletterHere are the updates we have for you for the months of January and February 2024... ITM Monitoring Archive 2020 - 2023 https://www.ibm.com/support/pages/node/7111788 Netcool Newsletter |
ITM Support Chatbot section
This Chatbot has now been optimized for use with ITM Tivoli Monitoring.
Use it to get answers to your questions relating to the product.
The link to the technote gives more information on how the chatbot can be located and utilized to help you.
https://www.ibm.com/support/pages/node/6695945.
IBM New Support Offerings -
Please click below to find out more about our new exciting Advanced Support option which provides an enhancedexperience with prioritized case handling and shorter response times objectives.
https://www.ibm.com/support/pages/ibm-advanced-support-offering.
Extended Support: Add additional years to your support coverage when your distributed software reaches End-of-Support.
https://www.ibm.com/support/pages/node/7008589.
Sustained Support: Add additional years to your support coverage when your distributed software reaches End-of-Support for the last version
https://www.ibm.com/support/pages/node/7008619.
IBM Tivoli Monitoring v6
ITM 6.3.0.7 support on RedHat (RHEL) v8 or v9 Operating System.
Question: Is ITM 6.3.0.7 supported on Red Hat (RHEL) version 8 (for example 8.8) operating system?.
https://www.ibm.com/support/pages/node/7117846.
Installing IBM Tivoli Monitoring 6.3.0.7 SP15 breaks non-OS agents.
Abstract: Do not install IBM Tivoli Monitoring 6.3.0 Fix Pack 7 Service Pack 15 (ITM 6.3.0.7-TIV-ITM-SP0015) on any system where non-OS agents are installed.
https://www.ibm.com/support/pages/node/7080273.
IBM Tivoli Monitoring for Virtual Environment agents: 7.2.0.9.
Abstract: This release contains new features and enhancements for VMware VI agent, NetApp Storage agent, and Linux Kernel-based Virtual Machines agent.
https://www.ibm.com/support/pages/node/6837589.
IBM Tivoli Monitoring for Virtual Environment agents: 7.2.0.10.
Abstract: This release contains new features and enhancements for VMware VI agent, NetApp Storage agent, and Linux Kernel-based Virtual Machines agent.
https://www.ibm.com/support/pages/node/7110406.
IBM Tivoli Monitoring for Virtual Environment - NetApp Agent.
Abstract: What's new in IBM Tivoli Monitoring for Virtual Environment - NetApp Agent.
https://www.ibm.com/support/pages/node/2801655.
IBM Tivoli Monitoring (ITM) 6.X Product Codes and Latest Versions.
Problem: IBM Tivoli Monitoring: IBM Tivoli Monitoring 6.X Product Codes. Here is a list of product codes and their descriptors.
This list is not applicable to all customer environments.
https://www.ibm.com/support/pages/node/348889.
IBM Tivoli Monitoring for Virtual Environment - Linux Kernel-based Virtual Machines agent.
Abstract: What's new in IBM Tivoli Monitoring for Virtual Environment - Linux Kernel-based Virtual Machines Agent.
https://www.ibm.com/support/pages/node/1288966.
IBM Tivoli Monitoring for Virtual Environment - VMware VI Agent.
Abstract: What's new in IBM Tivoli Monitoring for Virtual Environment - VMware VI Agent.
https://www.ibm.com/support/pages/node/1107861.
Common performance problem of ITM Data Warehousing.
Abstract: Common performance problem of ITM Data Warehousing.
https://www.ibm.com/support/pages/node/1278352.
Extraneous 'pwd' messages displayed on RHEL 9.2 when starting and stopping Tivoli Monitoring components.
Description: Starting and stopping agents and components on RHEL 9.2 and above when itmcmd invokes systemd can display extraneous messages like the following:
pwd: determine present working directory
pwd: determine present working directory [No such file or directory].
https://www.ibm.com/mysupport/s/defect/aCI3p000000XqQG/dt259479.
Tivoli Monitoring installation needs exec permission on /tmp filesystem.
Description: The installation of Tivoli Monitoring components on Unix and Linux unpacks several plugins on /tmp and executes scripts from that location.
If /tmp is a filesystem which is mounted with noexec option, script execution fill fail and the installation will not be complete.
https://www.ibm.com/mysupport/s/defect/aCI3p0000004NO5/dt261666.
Troubleshooting (IBM Tivoli Monitoring v6)
ITM v6 TEP client: Unable to launch the application - Unable to load resource kdy_resources.jar.
Problem description: TEPS portal is not working for me alone. Java is at current version; all other settings are similar to my colleagues.
Colleagues are able to download it, and open the portal successfully.
https://www.ibm.com/support/pages/node/7051483
Downloads - New Releases - Technotes (IBM Tivoli Monitoring v6)
Tivoli Log File Agent, Version 6.3.0 Fix Pack 08 (6.3.0-TIV-ITM_LFA-FP0008).
Abstract: This fix pack includes the superseded fixes listed in section 2.4.
It updates the IBM Tivoli Monitoring framework components to v6.3.0 Fix Pack 08 Service Pack 6, including the IBM SDK Java® Technology Edition Java Runtime Environment (JRE) and the IBM GSKit Security Interface.
https://www.ibm.com/support/pages/node/7082627.
ITCAM For Transactions v7.4
IBM Tivoli Composite Application Manager for Transactions Response Time 7.4.0.1 Interim Fix 66 Readme.
Abstract: Readme file for 7.4.0.1-TIV-CAMRT-IF0066
Product - Component Release: 7.4.0.1
Update Name: 7.4.0.1-TIV-CAMRT-IF0066
Fix ID: 7.4.0.1-TIV-CAMRT-AIX-IF0066, 7.4.0.1-TIV-CAMRT-LINUX-IF0066, 7.4.0.1-TIV-CAMRT-SOLARIS-IF0066,7.4.0.1-TIV-CAMRT-WINDOWS-IF0066.
https://www.ibm.com/support/pages/node/7082687.
IBM Tivoli Composite Application Manager for Transactions Response Time 7.4.0.2 Interim Fix 23 Readme.
Abstract: Readme file for 7.4.0.2-TIV-CAMRT-IF0023
Product - Component Release: 7.4.0.2
Update Name: 7.4.0.2-TIV-CAMRT-IF0023
Fix ID: 7.4.0.2-TIV-CAMRT-AIX-IF0023, 7.4.0.2-TIV-CAMRT-LINUX-IF0023, 7.4.0.2-TIV-CAMRT-SOLARIS-IF0023,7.4.0.2-TIV-CAMRT-WINDOWS-IF0023.
https://www.ibm.com/support/pages/node/7082689.
"The URL is not valid and cannot be loaded" error message in ITM v6 TEP Application Management Configuration Editor.
Question: Why do I get such error message displayed in TEP Application Management Configuration Editor Assistance panel?.
https://www.ibm.com/support/pages/node/7107339.
Check ITCAM4Tx agents installation and configuration.
Question: How to verify that ITCAM for Transactions agents (t3,t5,t6,to,tu) have been installed and configured successfully?.
https://www.ibm.com/support/pages/node/7123113.
Security Bulletin: Rational Performance Tester contains vulnerabilities which could affect Eclipse Jetty.
Summary: Due to the use of Eclipse Jetty, Rational Performance Tester contains a vulnerability around authentication validation
that could allow bypassing access restrictions, and a vulnerability around command quoting that could allow further attacks on the system.
https://www.ibm.com/support/pages/node/7122432.
APM v8
IBM Application Performance Management 8.1.4.0-IBM-APM-GATEWAY-IF0013 Readme.
Abstract: Readme file for Hybrid Gateway for IBM Cloud Application Performance Management Version 8.1.4.0 Interim Fix 13
Product/Component Release: 8.1.4
Update Name: 8.1.4.0-IBM-APM-GATEWAY-IF0013
Fix ID: 8.1.4.0-IBM-APM-GATEWAY-IF0013
Publication date: 29 December 2023
Last modified date: 17 January 2024
This is a cumulative interim fix for the Hybrid Gateway component provided with IBM Cloud Application Performance Management version 8.1.4.0 products.
https://www.ibm.com/support/pages/node/7099283.
IBM Application Performance Management 8.1.4.0-IBM-APM-SERVER-IF0015 Readme.
Abstract: Readme file for: IBM Cloud Application Performance Management Private, Version 8.1.4.0 Server Interim Fix 15
Product/Component Release: 8.1.4
Update Name: 8.1.4.0-IBM-APM-SERVER-IF0015
Fix ID: 8.1.4.0-IBM-APM-SERVER-IF0015
Publication date: 29 December 2023
Last modified date: 17 January 2024
This is a cumulative interim fix for the IBM Cloud Application Performance Management (APM) server for these offerings:
- IBM Cloud APM V8.1.4, Advanced Private
- IBM Cloud APM v8.1.4, Base Private.
https://www.ibm.com/support/pages/node/7097608.
Download - New releases - Technotes (APM) Security Bulletins (APM)
Security Bulletin: There are multiple vulnerabilities in IBM Db2 bundled with IBM Application Performance Management products.
Summary: IBM Application Performance Management is vulnerable to denial of service, remote code execution, information
disclosures and other vulnerabilities due to bundled product IBM ® Db2. This bulletin identifies the steps to address the vulnerabilities .
https://www.ibm.com/support/pages/node/7117821.
Security Bulletin: Multiple Vulnerabilities in IBM Application Performance Management.
Summary: Multiple vulnerabilities were addressed in IBM Application Performance Management 8.1.4.0 IF15 patch.
https://www.ibm.com/support/pages/node/7117820.
CP4MCM and ITCAM for xxx Updates Section
Troubleshooting (CP4MCM and ITCAM for xxx)Download - New releases - Technotes (CP4MCM and ITCAM for xx )
IBM Tivoli Composite Application Manager for Applications V7.2.1.2: Sybase Agent 6.2.0.2-TIV-ITM_SYB-IF0003.
Abstract: This fix resolves the APARs and defects listed in the "Problems Fixed".
https://www.ibm.com/support/pages/node/7091907.
APAR IJ23052: Incorrect backup directory path for MQ.CFG file in Tivoli Composite Application Manager for Applications Documentation.
Problem: Documentation APAR
APAR number: IJ23052
Product name: Tivoli Composite Application Manager for Applications
Component name: MQ Monitoring agent
Supported platforms: Unix, Linux, and Windows.
https://www.ibm.com/support/pages/node/7103499.
ITCAM Agents for WebSphere Messaging Version 7.3.0 Fix Pack 04 (7.3.0-TIV-XEforMsg-FP0004) Readme.
Abstract: This is a cumulative Fix Pack for ITCAM Agents for WebSphere Messaging - 7.3.0 Fix Pack 04. This fix pack provides
support for IBM MQ 9.3 (KMQ agent) and IBM App Connect Enterprise 12.0.10.0 (KQI agent). This fix resolves the APARs of previous product versions.
https://www.ibm.com/support/pages/node/7080053.
Collector crashes when agent started with domain non-administrator user.
Description: When the Sybase agent is started with domain non-administrator user, memory corruption occurs, leading to access violations and ultimately causing collector process to crash.
https://www.ibm.com/mysupport/s/defect/aCI3p0000004Kxv/dt244663.
Security Bulletins (CP4MCM And ITCAM for xxx )
[End of support (EOS) products and versions Content].
Note 5737-K99: Replacement product is IBM Cloud Pak for Multicloud Management (5737-K99). There is a replacement ratio in place - 1:1 for IBM Cloud App Management Advanced (5737-H64) or IBM Cloud Application Performance Management Advanced Private (5725-V20), and 16:1 for IBM Cloud App Management Base (5737-H64) or IBM Cloud Application Performance Management Base Private (5725-U05).
It is recommended to contact your IBM representative for migration options to IBM Observability by Instana® (5737-N85).
https://www.ibm.com/common/ssi/cgi-bin/ssialias?subtype=ca&infotype=an&appname=iSource&supplier=897&letternum=ENUS921-074
License type International Program License Agreement
Lifecycle dates, announcement letters and other information
GA 31-Jul-2017 , 217-348
EOM 18-Jan-2022 , 921-074
EOS 30-Sep-2022 , 921-074
Lifecycle policy Standard (S): minimum 3 years support with extension of 2 years
https://www-01.ibm.com/common/ssi/cgi-bin/ssialias?infotype=AN&subtype=CA&htmlfid=897/ENUS919-196&appname=USN
https://www-01.ibm.com/common/ssi/cgi-bin/ssialias?infotype=AN&subtype=CA&htmlfid=897/ENUS919-196&appname=USN
[New IBM Tivoli Monitoring Related Section: Java Expired Certificates]
Resigning Tivoli Enterprise Portal (TEP) client JAR file certificates.
Summary: Java certificates for the IBM Tivoli Monitoring portal client jar files have an expiry date. It's also possible to
encounter certificate issues (such as expiration or low encryption levels) at any time when you add other application
support packages to your environment. Adding support packages can be performed manually or automatically via the Self Describing Agent functionality.
When that happens, JAR files need to be resigned. You do not have to wait for the certificates to expire, you can have
your JAR files updated with the latest certificate at any time.
https://www.ibm.com/support/pages/resigning-tivoli-enterprise-portal-tep-client-jar-file-certificates
[Preparing customer firewalls and proxies for the upcoming infrastructure changes]
New network connections between your machine and IBM servers.
Abstract: IBM is planning to implement infrastructure improvements to Call Home, Testcase Data Exchange and Secure File Transfer on 4th June 2022.
Both Public and Internal IP addresses will change for the IBM servers that electronically exchange test cases, configuration files, traces, dumps and other diagnostic information with customers.
Customers will experience uninterrupted service due to the change in IP addresses in June.
Both the current IP addresses and the new IP addresses will be accepted initially.
From August 31st 2022 only the new IP addresses will be accepted and so it is advised that new firewall rules and proxy updates are completed before that date.
https://www.ibm.com/support/pages/node/6587781.
[IBM Tivoli Monitoring (ITM) System Requirement and Prerequisite]
Run IBM Tivoli Monitoring (ITM) system requirement and prerequisite reports.
Summary: Examples in this page help you create system requirement and prerequisite reports for IBM Tivoli Monitoring (ITM) in the Software Product Compatibility Reports tool (SPCR).
https://www.ibm.com/support/pages/run-ibm-tivoli-monitoring-itm-system-requirement-and-prerequisite-reports.
Create IBM Tivoli Monitoring (ITM) system requirement and prerequisite reports.
Summary: Create system requirement and prerequisite reports for IBM Tivoli Monitoring (ITM) in the Software Product Compatibility Reports tool (SPCR).
https://www.ibm.com/support/pages/node/6587136.
A video on how to use the Software Clarity Support matrix to generate ITM compatibility reports.
Summary: Here is a short video on how to use the Software Clarity Support Matrix to generate ITM Compatibility reports.
https://www.ibm.com/support/pages/node/6593525.
Fixes and Downloads: IBM Electronic Fix Distribution / IBM Fix Central systems will end support for unencrypted fix downloads.
Abstract: IP addresses for IBM Electronic support gateway servers "eccgw01.boulder.ibm.com" and "eccgw02.rochester.ibm.com" will be changing in 2023 due to server migration to the Cloud..
https://www.ibm.com/support/pages/node/6856445".
Copyright Date
20/02/24
Product Synonym
APM;ITCAM4Tx;ITM
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Document Information
Modified date:
26 February 2024
UID
ibm17121105