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ITM v6 TEP client: Unable to launch the application - Unable to load resource kdy_resources.jar

Troubleshooting


Problem

TEPS portal is not working for me alone. Java is at current version; all other settings are similar to my colleagues.
Colleagues are able to download it, and open the portal successfully.

Symptom

TEP Java web start client not working on one particular desktop system.

Document Location

Worldwide

[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSTFXA","label":"Tivoli Monitoring"},"Component":["ITM TEP WebStart\/Desktop Clients"],"ARM Category":[{"code":"a8m3p000000hBWvAAM","label":"ITM TEP WebStart\/Desktop Clients"}],"ARM Case Number":"TS014292522","Line of Business":{"code":"LOB67","label":"IT Automation \u0026 App Modernization"}}]

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Document Information

Modified date:
10 July 2024

UID

ibm17051483