IBM Support

Preparing customer firewalls and proxies for the upcoming infrastructure changes – Call Home, Testcase Data Exchange and Secure File Transfer connections

Notification


Risk classification

HIPER (High Impact and/or Pervasive)

Risk categories

Function Loss

Subcategories for Informational notifications

Download SW & Drivers

Affected Domain

Call Home, Testcase Data Exchange and Secure File Transfer

Abstract

IBM is planning to implement infrastructure improvements to Call Home, Testcase Data Exchange and Secure File Transfer on 4th June 2022.

Both Public and Internal IP addresses will change for the IBM servers that electronically exchange test cases, configuration files, traces, dumps and other diagnostic information with customers.

Customers will experience uninterrupted service due to the change in IP addresses  in June . Both the current IP addresses and the new IP addresses will be accepted initially . From August 31st 2022 only the new IP addresses will be accepted and so it is advised that new firewall rules and proxy updates are completed before that date.

Description

New network connections between your machine and IBM servers are required to keep your ability to exchange files with IBM.

You must configure your firewall and proxy server, if you have a firewall in your network, or if your machine must use a proxy server to access the internet.

If your machines need to use an IP rather than the defined hostname to make a connection to IBM then action on your side is required.

If your machine currently uses a hostname to connect, no action is required. The hostname will be unchanged.

Recommended Action

Firewall

Ensure as soon as possible that the following IPs and ports are open on your firewall. If these connections are NOT currently allowed then you must create new firewall rules that allow them to flow – add new firewall rules but do NOT change or remove existing firewall rules at this point.

Note 1: IP addresses are subject to change. Use DNS hostnames whenever possible.

      Existing Hostname Old IP Address New IP Address Protocol Ports
www6.software.ibm.com                                     
170.225.15.41 170.225.126.56
HTTP
HTTPS
80
443
transfer.boulder.ibm.com
aka
testcase.boulder.ibm.com
aka
testcase-yellow.boulder.ibm.com
 170.225.15.31
170.225.126.22
HTTP
HTTPS
FTPS
SFTP
80
443
20, 21, 65024-65535
22
w3-transfer.boulder.ibm.com  
aka
testcase.boulder.ibm.com
9.16.18.127
9.214.184.249                               
HTTP
HTTPS
FTPS
SFTP
80
443
20, 21, 65024-65535
22
 

Proxy server

If your machine does NOT have direct Internet access with your network configuration then you must make sure that your proxy server is correctly configured to allow these aforementioned connections to flow.

 

Questions & Answers

Q1) Am I impacted by this change ?

A1: The ability to exchange files with IBM may be impacted if this change is not made before August 31st 2022.

Q2) Which systems can be impacted by this change ?

A2: All systems which connect to the Call Home Service ,Testcase Data Exchange service  or Secure File transfer using the following hostnames , but which have firewalls or proxys configured with IPs , will be impacted:

  • www6.software.ibm.com
  • transfer.boulder.ibm.com
  • testcase-yellow.boulder.ibm.com
  • w3-transfer.boulder.ibm.com                                                                                                                        
  • testcase-blue.boulder.ibm.com
  • testcase.boulder.ibm.com

Q3) Who can I contact if I need further information ?

A3) sftadmin@us.ibm.com or testcase@us.ibm.com

Date first published

20 May 2022

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Document Information

Modified date:
24 March 2023

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ibm16587781

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