Newsletters
Abstract
Hello and welcome to the IBM Monitoring Academy Newsletter for September and October 2023.
In this bi-monthly newsletter, we are sharing a selection of our high value content and recent updates.
It is hosted here with external links within the blog.
Content
IBM Monitoring Documentation |
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Link to ITM Support Chatbot Section Link to IBM New Support Offerings Section Link to IBM Tivoli Monitoring Updates Section Link to ITCAM For Transactions Updates Section Link to CP4MCM / ITCAM for xxx Updates Section Link to End of Support Section Link to Java Expired Certificates Section Link to IBM Data Exchange and Secure File Transfer connections Section Link to IBM System Requirement and Prerequisite Reports Section |
Hello and Welcome to the September October 2023 NewsletterHere are the updates that we have for you for the months of September and October 2023... Archive 2020 www.ibm.com/support/pages/node/6415769 Archive 2021 www.ibm.com/support/pages/node/6447814 Archive 2022 www.ibm.com/support/pages/node/6831585 Archive 2023 www.ibm.com/support/pages/node/6957068 Netcool Newsletter www.ibm.com/support/pages/node/7009351 |
ITM Support Chatbot section
This Chatbot has now been optimized for use with ITM Tivoli Monitoring.
Use it to get answers to your questions relating to the product.
The link to the technote gives more information on how the chatbot can be located and utilized to help you.
https://www.ibm.com/support/pages/node/6695945.
IBM New Support Offerings -
Click below to find out more about our new exciting Advanced Support option, which provides an enhancedexperience with prioritized case handling and shorter response times objectives.
https://www.ibm.com/support/pages/ibm-advanced-support-offering.
Extended Support: Add more years to your support coverage when your distributed software reaches End-of-Support.
https://www.ibm.com/support/pages/node/7008589.
Sustained Support: Add more years to your support coverage when your distributed software reaches End-of-Supportfor the last version.
https://www.ibm.com/support/pages/node/7008619.
IBM Tivoli Monitoring v6
IBM Tivoli Monitoring VIOS Agent no longer pre-installed on VIOS 4.x (and later).
Abstract: IBM Tivoli Monitoring: VIOS Premium Agent and CEC Base Agent agents will no longer be included and pre-installed on the VIOS system 4.x (and later).
https://www.ibm.com/support/pages/node/7053053.
IBM Tivoli Monitoring: System P Agents 6.2.2 Fix Pack 4 readme.
Abstract: This fix is a cumulative interim fix for IBM Tivoli Monitoring: System P Agents v6.2.2 Fix Pack 4 and includes:
HMC Premium Agent v6.22 Fix Pack 4
VIOS Base Agent v6.22 Fix Pack 3
AIX Premium Agent v6.22 Fix Pack 3
CEC Base Agent v6.22.Fix Pack 3.
https://www.ibm.com/support/pages/node/7014717
Tivoli Log File Agent, Version 6.3.0 Fix Pack 07 Interim fix 03 (6.3.0.7-TIV-ITM_LFA-IF0003).
Abstract: This fix pack resolves the APARs and defects listed in section 2.0 "Problems Fixed" section below and includes the
superseded fixes listed in section 2.4.
https://www.ibm.com/support/pages/node/7038747
Separating the downloaded ITM/ITCAM media image into smaller agent/platform bundles.
Abstract: The "tacmd exportbundles" command are used to generate smaller agent and platform-specific bundles from the downloaded ITM/ITCAM media image.
https://www.ibm.com/support/pages/node/1277272
Troubleshooting (IBM Tivoli Monitoring v6)
ITM v6 TEP client: Unable to launch the application - Unable to load resource kdy_resources.jar.
Problem description: TEPS portal is not working for me alone. Java is at current version; all other settings are similar to my colleagues.
Colleagues are able to download it, and open the portal successfully.
https://www.ibm.com/support/pages/node/7051483
Downloads - New Releases - Technotes (IBM Tivoli Monitoring v6)
IBM Tivoli Monitoring 6.3.0 Fix Pack 7 Service Pack 15 (6.3.0.7-TIV-ITM-SP0015).
Abstract: This fix is a cumulative service pack for IBM Tivoli Monitoring version 6.3.0 Fix Pack 7.
https://www.ibm.com/support/pages/node/7047137.
Tivoli Log File Agent, Version 6.3.0 Fix Pack 07 Interim fix 02 (6.3.0.7-TIV-ITM_LFA-IF0002).
Abstract: This fix pack resolves the APARs and defects that are listed in section 2.0 "Problems Fixed" and includes the superseded fixes that are listed in section 2.4.
https://www.ibm.com/support/pages/node/7001605
Security Bulletin: AIX is vulnerable to denial of service due to zlib (CVE-2022-37434).
Summary: A vulnerability in zlib and zlibNX could allow a remote attacker to cause a denial of service (CVE-2022-37434).
AIX uses zlib and zlibNX as part of its data compression functions.
https://www.ibm.com/support/pages/node/7014483
ITCAM For Transactions v7.4
Download - New releases - Technotes (ITCAM4Tx)ITCAM for Transactions v7.4 Internet Service Monitoring with Netcool OMNIbus 8.1 and IBM Tivoli Monitoring 6.3 environments.
Question & Answer:.
https://www.ibm.com/support/pages/node/7048722
IBM Software Support Proactive Lifecycle update - October 2023.
Abstract: The IBM Software Support Proactive Lifecycle Update highlights upcoming product end of support dates for the next three months.
https://www.ibm.com/support/pages/node/7043449
Security Bulletin: Multiple vulnerabilities in the IBM Java SDK and IBM Java Runtime affect Rational Functional Tester.
Summary: There are multiple vulnerabilities in IBM® SDK Java™ Technology Edition, Version 1.8 and IBM® Runtime Environment Java™ Version 1.8 used by Rational Functional Tester.
Rational Functional Tester has addressed the applicable CVEs.
https://www.ibm.com/support/pages/node/7031857
Security Bulletin: Addressing the Security vulnerability CVE-2020-15250 found in junit-4.10.jar and its previous versions as part of ITCAM for Transactions.
Summary: IBM Tivoli Composite Application Manager (ITCAM) for Transactions - Transaction Tracking has addressed the following junit-4.10.jar vulnerability and updated junit.jar from version 4.4 to 4.13.2.
https://www.ibm.com/support/pages/node/7029829
Security Bulletin: ITCAM for Transactions affected by the Security vulnerability IBM X-Force ID: 177835 found in commons-codec-1.9.jar and its previous versions.
Summary: IBM Tivoli Composite Application Manager (ITCAM) for Transactions - Transaction Tracking has addressed the following commons-codec.jar vulnerability and updated commons-codec.jar from version 1.4 to 1.16.0.
https://www.ibm.com/support/pages/node/7029831
Security Bulletin: ITCAM for Transactions affected by the Security vulnerability CVE-2022-41404 found in ini4j-0.5.1.jars.
Summary: IBM Tivoli Composite Application Manager (ITCAM) for Transactions - Transaction Tracking has addressed the following ini4j-0.5.1.jar vulnerability and updated ini4j.jar from version 0.5.1 to 0.5.4.
https://www.ibm.com/support/pages/node/7029828
APM v8
Troubleshooting (APM)IBM Application Performance Management 8.1.4.0-IBM-APM-SERVER-IF0014 Readme.
Abstracty: Readme file for: IBM Cloud Application Performance Management Private, Version 8.1.4.0 Server Interim Fix 14
Product/Component Release: 8.1.4
Update Name: 8.1.4.0-IBM-APM-SERVER-IF0014
Fix ID: 8.1.4.0-IBM-APM-SERVER-IF0014
Publication Date: 31 August 2023
Last modified date: 20 September 2023
This is a cumulative interim fix for the IBM Cloud Application Performance Management (APM) server for these offerings:
- IBM Cloud APM V8.1.4, Advanced Private
- IBM Cloud APM v8.1.4, Base Private.
https://www.ibm.com/support/pages/node/7028410
Download - New releases - Technotes (APM)
Change History of Monitoring Agent for SAP Applications
Abstract: Change History of Monitoring Agent for SAP Applications.
https://www.ibm.com/support/pages/node/879867
Security Bulletin: Vulnerability of okio-1.13.0.jar is affecting APM WebSphere Application Server Agent, APM Tomcat Agent, APM SAP NetWeaver Java Stack Agent, APM WebLogic Agent and APM Data Collector for J2SE.
Summary: APM WebSphere Application Server Agent, APM Tomcat Agent, APM SAP NetWeaver Java Stack Agent, APM WebLogic Agent and APM .
Data Collector for J2SE are vulnerable to okio-1.13.0.jar CVE-2023-3635. The workaround includes okio-1.13.0.jar upgraded to okio-3.5.0.jar .
https://www.ibm.com/support/pages/node/7051173
Security Bulletin: Multiple vulnerabilities in Apache Log4j affect IBM Application Performance Management products.
Summary: Apache Log4j is used by IBM Application Performance Management. The vulnerabilities in the product component have been addressed.
https://www.ibm.com/support/pages/node/7038684
Security Bulletin: Multiple vulnerabilities in Akka affect IBM Application Performance Management products.
Summary: Akka actor jar is used by IBM Application Performance Management. The vulnerabilities in the product component have been addressed.
https://www.ibm.com/support/pages/node/7038683
Security Bulletin: Multiple vulnerabilities in Apache POI affect IBM Application Performance Management products.
Summary: Apache POI is used by IBM Application Performance Management. The vulnerabilities in the product component have been addressed.
https://www.ibm.com/support/pages/node/7038682
Security Bulletin: Vulnerability of jython-standalone-2.7.0.jar have affected APM WebSphere Application Server Agent and APM Tomcat Agent.
Summary: APM WebSphere Application Server Agent and APM Tomcat Agent are vulnerable to jython-standalone-2.7.0.jar CVE-2013-2027.
The workaround includes jython-standalone-2.7.0.jar upgraded to jython-standalone-2.7.3.jar.
https://www.ibm.com/support/pages/node/7040614
Security Bulletin: Multiple vulnerabilities in Apache Camel core affect IBM Application Performance Management products.
Summary: Apache Camel core is used by IBM Application Performance Management. The vulnerabilities in the product component have been addressed.
https://www.ibm.com/support/pages/node/7038695
Security Bulletin: Multiple vulnerabilities in Apache Commons FileUpload affect IBM Application Performance Management products.
Summary: Apache Commons FileUpload is used by IBM Application Performance Management. The vulnerabilities in the product component have been addressed.
https://www.ibm.com/support/pages/node/7038693
Security Bulletin: Multiple vulnerabilities in The Bouncy Castle Crypto Package For Java affect IBM Application Performance Management products.
Summary: The Bouncy Castle Crypto Package For Java is used by IBM Application Performance Management. The vulnerabilities below have been addressed.
https://www.ibm.com/support/pages/node/7038698
Security Bulletin: Multiple vulnerabilities in libthrift affect IBM Application Performance Management products.
Summary: libthrift jar is used by IBM Application Performance Management.
https://www.ibm.com/support/pages/node/7031996
Security Bulletin: Vulnerabilities in IBM DB2 affects IBM Application Performance Management.
Summary: IBM DB2 is used by IBM Application Performance Management.
https://www.ibm.com/support/pages/node/7031991
Security Bulletin: Multiple vulnerabilities in Apache Batik affect IBM Application Performance Management products.
Summary: Apache Batik is used by IBM Application Performance Management.
https://www.ibm.com/support/pages/node/7031994
Security Bulletin: Multiple vulnerabilities in apache batik affect IBM Application Performance Management products.
Summary: Apache batik is used by IBM Application Performance Management.
https://www.ibm.com/support/pages/node/7031993
Security Bulletin: Vulnerabilities in IBM DB2 affects IBM Application Performance Management products.
Summary: IBM DB2 is used by IBM Application Performance Management.
https://www.ibm.com/support/pages/node/7031990
Security Bulletin: Multiple vulnerabilities in Apache Commons IO affect IBM Application Performance Management products.
Summary: Apache Commons IO is used by IBM Application Performance Management.
https://www.ibm.com/support/pages/node/7031989
Security Bulletin: Multiple vulnerabilities in Apache Xerces2 Java XML Parser affect IBM Application Performance Management products.
Summary: Apache Xerces2 Java XML Parser is used by IBM Application Performance Management.
https://www.ibm.com/support/pages/node/7031992
Security Bulletin: Vulnerabilities in IBM DB2 affect IBM Application Performance Management products.
Summary: IBM DB2 is used by IBM Application Performance Management.
https://www.ibm.com/support/pages/node/7031988
Security Bulletin: Multiple vulnerabilities in the IBM Java SDK affect IBM Application Performance Management products.
Summary: IBM Java SDK is used by IBM Application Performance Management.
https://www.ibm.com/support/pages/node/7031987
Security Bulletin: Multiple vulnerabilities in jackson-databind affect IBM Application Performance Management products.
Summary: Multiple vulnerabilities in jackson-databind-2 used by IBM Application Performance Management. The vulnerabilities below have been addressed.
https://www.ibm.com/support/pages/node/7032899
Security Bulletin: Due to the use of, IBM Application Performance Management is vulnerable to a local authenticated attacker to obtain sensitive information.
Summary: Google Guava is used within IBM Application Performance Management. CVE-2023-2976.
https://www.ibm.com/support/pages/node/7031614
Security Bulletin: Vulnerabilities in IBM Websphere Application Server affects IBM Application Performance Management.
Summary: IBM Websphere Application Server - Liberty is used by IBM Application Performance Management.
https://www.ibm.com/support/pages/node/7031576
Security Bulletin: Multiple vulnerabilities in Lightbend Spray spray-json affect IBM Application Performance Management products..
Summary: Lightbend Spray spray-json is used by IBM Application Performance Management.
https://www.ibm.com/support/pages/node/7031995
CP4MCM and ITCAM for xxx Updates Section
Troubleshooting (CP4MCM and ITCAM for xxx)Upgrade pending due to some installation plans failed with reason "DeadlineExceeded".
Problem: The upgrade failed or is pending when upgrading the Cloud Pak operator or service. If you check the installation plan, we can see some "install plan" are in failed status, and if you check the reason, it reports, "Job was active longer than specified deadline Reason: DeadlineExceeded."
https://www.ibm.com/support/pages/node/6586054
Important firewall changes for customers pulling IBM Cloud Pak and other container images.
Problem: IBM container image registries are changing and you might need to adjust your firewall settings by August 15, 2023, or you might lose access to IBM container content such as IBM Cloud Paks and other container images.
The addition of these domain entries accommodates future changes that might issue a redirect for certain requests such as an image layer download for traffic optimization.
https://www.ibm.com/support/pages/node/7011263
IJ47267: SYBASE AGENT DOCUMENTATION MISSING INSTRUCTIONS TO RUN AGENT AS NON ADMINISTRATOR ON WINDOWS PLATFORMS.
Error description: The Sybase agent setup guide paragraph "Running the agent as a non-administrator user" does not detail the steps to setup and run the agent as non-administrator on Windows platforms.
The Sybase agent supports running the agent as local nonadministrator user on Windows, the documentation is corrected to include the needed setup steps.
https://www.ibm.com/support/pages/apar/IJ47267
Download - New releases - Technotes (CP4MCM and ITCAM for xx )
Security Bulletins (CP4MCM Adding ITCAM for xxx )
[End of support (EOS) products and versions Content].
Note 5737-K99: Replacement product is IBM Cloud Pak for Multicloud Management (5737-K99). There is a replacement ratio in place - 1:1 for IBM Cloud App Management Advanced (5737-H64) or IBM Cloud Application Performance Management Advanced Private (5725-V20), and 16:1 for IBM Cloud App Management Base (5737-H64) or IBM Cloud Application Performance Management Base Private (5725-U05).
It is recommended to contact your IBM representative for migration options to IBM Observability by Instana® (5737-N85).
https://www.ibm.com/common/ssi/cgi-bin/ssialias?subtype=ca&infotype=an&appname=iSource&supplier=897&letternum=ENUS921-074
License type International Program License Agreement
Lifecycle dates, announcement letters and other information
GA 31-Jul-2017 , 217-348
EOM 18-Jan-2022 , 921-074
EOS 30-Sep-2022 , 921-074
Lifecycle policy Standard (S): minimum 3 years support with extension of 2 years
https://www-01.ibm.com/common/ssi/cgi-bin/ssialias?infotype=AN&subtype=CA&htmlfid=897/ENUS919-196&appname=USN
https://www-01.ibm.com/common/ssi/cgi-bin/ssialias?infotype=AN&subtype=CA&htmlfid=897/ENUS919-196&appname=USN
[New IBM Tivoli Monitoring Related Section: Java Expired Certificates]
Resigning Tivoli Enterprise Portal (TEP) client JAR file certificates.
Summary: Java certificates for the IBM Tivoli Monitoring portal client jar files have an expiry date. It's also possible to
encounter certificate issues (such as expiration or low encryption levels) at any time when you add other application
support packages to your environment. Adding support packages can be performed manually or automatically via the Self Describing Agent functionality.
When that happens, JAR files need to be resigned. You do not have to wait for the certificates to expire, you can have
your JAR files updated with the latest certificate at any time.
https://www.ibm.com/support/pages/resigning-tivoli-enterprise-portal-tep-client-jar-file-certificates
[Preparing customer firewalls and proxies for the upcoming infrastructure changes]
New network connections between your machine and IBM servers.
Abstract: IBM is planning to implement infrastructure improvements to Call Home, Testcase Data Exchange and Secure File Transfer on 4th June 2022.
Both Public and Internal IP addresses change for the IBM servers that electronically exchange test cases, configuration files, traces, dumps and other diagnostic information with customers.
Customers experience uninterrupted service due to the change in IP addresses in June.
Both the current IP addresses and the new IP addresses are accepted initially.
From 31 August 2022 only, the new IP addresses will be accepted and so it is advised that new firewall rules and proxy updates are completed before that date.
https://www.ibm.com/support/pages/node/6587781.
[IBM Tivoli Monitoring (ITM) System Requirement and Prerequisite]
Run IBM Tivoli Monitoring (ITM) system requirement and prerequisite reports.
Summary: Examples in this page help you create system requirement and prerequisite reports for IBM Tivoli Monitoring (ITM) in the Software Product Compatibility Reports tool (SPCR).
https://www.ibm.com/support/pages/run-ibm-tivoli-monitoring-itm-system-requirement-and-prerequisite-reports.
Create IBM Tivoli Monitoring (ITM) system requirement and prerequisite reports.
Summary: Create system requirement and prerequisite reports for IBM Tivoli Monitoring (ITM) in the Software Product Compatibility Reports tool (SPCR).
https://www.ibm.com/support/pages/node/6587136.
A video on how to use the Software Clarity Support matrix to generate ITM compatibility reports.
Summary: Here is a short video on how to use the Software Clarity Support Matrix to generate ITM Compatibility reports.
https://www.ibm.com/support/pages/node/6593525.
Fixes and Downloads: IBM Electronic Fix Distribution / IBM Fix Central systems end support for unencrypted fix downloads.
Abstract: IP addresses for IBM Electronic support gateway servers "eccgw01.boulder.ibm.com" and "eccgw02.rochester.ibm.com" will be changing in 2023 due to server migration to the Cloud..
https://www.ibm.com/support/pages/node/6856445".
[ITM Support Chatbot section]
Summary: Please also take some time to experience our ‘Chat with Support’. This Chatbot has now been optimized for use with ITM Tivoli Monitoring.Use it to get answers to your questions relating to the product. The link to the technote gives more information on how the chatbot can be located and utilized to help you.
https://www.ibm.com/support/pages/node/6695945.
Copyright Date
21/08/23
Product Synonym
APM;ITCAM4Tx;ITM
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Document Information
Modified date:
24 October 2023
UID
ibm17057680