Troubleshooting
Problem
The upgrade failed or is pending when upgrading the Cloud Pak operator or service. If you check the install plan, we can see some "install plan" are in failed status, and if you check the reason, it reports, "Job was active longer than specified deadline Reason: DeadlineExceeded."
Symptom
One or more "install plans" are in failed status. When describing the failed install plan, it reports similar information:
Reason: JobIncomplete
Status: True
Type: BundleLookupPending
Last Transition Time: 2022-03-16T09:15:37Z
Message: Job was active longer than specified deadline
Reason: DeadlineExceeded
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSHGYS","label":"IBM Cloud Pak for Data"},"ARM Category":[{"code":"a8m3p000000UoRRAA0","label":"Administration-\u003EUpgrade"}],"ARM Case Number":"","Platform":[{"code":"PF040","label":"Red Hat OpenShift"}],"Version":"All Versions"},{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS8QTD","label":"IBM Cloud Pak for Integration"},"ARM Category":[{"code":"a8m0z0000001hogAAA","label":"Common Services"}],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"},{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS2JQC","label":"IBM Cloud Pak for Automation"},"ARM Category":[{"code":"a8m0z0000001iU9AAI","label":"Operate-\u003EBAI Install\\Upgrade\\Setup"}],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"},{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSTDPP","label":"IBM Cloud Pak for Security"},"ARM Category":[{"code":"a8m0z0000001h8uAAA","label":"Install or Upgrade"}],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]
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Document Information
Modified date:
25 July 2023
UID
ibm16586054