Getting your customers what they need – when and where they need it – has never been more challenging. It is possible to manage through complexity and help preserve business continuity, while leaning in to cost optimization. IBM clients have reduced shipping costs by 7 - 8% using our order management and fulfillment applications.
With IBM, you can track orders from inception to delivery, manage processes and data throughout the order lifecycle, and get real-time visibility into every order across all channels. Accurate, up-to-the-minute inventory views and Available-to-Promise data help you maximize responsiveness and keep more customer promises while reducing financial impacts of lost or non-productive inventory. Embedded AI enables smarter sourcing and fulfillment decisions at the lowest cost-to-serve.
Learn how inventory visibility impacts the customer experience
Sophisticated inventory promising: Your superpower for next-gen omnichannel experiences
Combine multichannel order aggregation, inventory and delivery visibility, and service availability into a single platform — for true omnichannel order fulfillment.
Rapidly process supply and demand activity to present a real-time availability picture across all channels, to deliver on customer expectations.
Understand and act on changes in the market as they occur – to perfectly balance the processes of protecting margins, utilizing store capacity and meeting delivery expectations.
Deliver on more customer promises with a seamless omnichannel customer experience and the ability to optimize order fulfillment across every location in your supply chain.
Continuously improve omnichannel profitability, balance fulfillment capacity and help reduce total cost-to-serve.
Get up-to-the-minute inventory tracking and accurate available-to-promise data, even in businesses with high volumes and many SKUs.
Increase sales and improve customer service across multiple stores with ship-from-store, curbside pick-up and BOPIS.
Sophisticated inventory promising to create next-generation omnichannel experiences.
The fashion retailer builds a central inventory, order-promising and fulfillment hub based on IBM Sterling Order Management — enabling true omnichannel retail capabilities.
The retailer transforms independent stores into cooperating stores that share inventory, catalogs and order fulfillment, resulting in increased revenue.
The mega manufacturer increases customer satisfaction and sales with better visibility into inventory and orders across its global supply network.
Learn how JOANN leans into their order management solution to handle skyrocketing online orders during COVID-19.
Learn how Sally Beauty is taking bold bets on technology to deliver more dynamic customer experiences.
What is the current state of your company’s omnichannel fulfillment program? Forrester targets areas for improvement.
What is the business value of an order management system for retailers? Forrester interviewed several customers to uncover their investment.
What is the business value of an order management system for B2B companies? Forrester interviewed one B2B organization to evaluate the potential financial impact of their investment.
Read expert posts to gain new perspectives and insights on building an intelligent, self-correcting supply chain.
Learn from business operations and supply chain experts through no-charge keynotes and sessions available on demand.
Schedule a one-on-one consultation with an expert who can help you make your supply chain even smarter with AI-enabled order management software and solutions.
Connect with IT financing experts to find out how to spread payments over time with flexible payment options.