Getting your customers what they need – when and where they need it – has never been more challenging. It is possible to manage through complexity and help preserve business continuity, while leaning in to cost optimization. IBM clients have reduced shipping costs by 7 - 8% using our order management and fulfillment applications.
With IBM, you can track orders from inception to delivery, manage processes and data throughout the order lifecycle, and get real-time visibility into every order across all channels. Accurate, up-to-the-minute inventory views and Available-to-Promise data help you maximize responsiveness and keep more customer promises while reducing financial impacts of lost or non-productive inventory. Embedded AI enables smarter sourcing and fulfillment decisions at the lowest cost-to-serve.
Deliver on more customer promises with a seamless omnichannel customer experience and the ability to optimize order fulfillment across every location in your supply chain.
Continuously improve omnichannel profitability, balance fulfillment capacity and help reduce total cost-to-serve.
Get up-to-the-minute inventory tracking and accurate available-to-promise data, even in businesses with high volumes and many SKUs.
Increase sales and improve customer service across multiple stores with ship-from-store, curbside pick-up and BOPIS.
Sophisticated inventory promising to create next-generation omnichannel experiences.
With IBM OMS, we have the capability in a consolidated platform to provide realtime inventory visibility and optimized order orchestration for our ecommerce channel which will result in a better customer experience. Mohit Jain, CIO-FleetPride ”
What is the current state of your company’s omnichannel fulfillment program? Forrester targets areas for improvement.
What is the business value of an order management system for retailers? Forrester interviewed several customers to uncover their investment.
What is the business value of an order management system for B2B companies? Forrester interviewed one B2B organization to evaluate the potential financial impact of their investment.
Read expert posts to gain new perspectives and insights on building an intelligent, self-correcting supply chain.
Learn from business operations and supply chain experts through no-charge keynotes and sessions available on demand.
Schedule a one-on-one consultation with an expert who can help you make your supply chain even smarter with AI-enabled order management software and solutions.
Connect with IT financing experts to find out how to spread payments over time with flexible payment options.