Need a virtual assistant for voice and speech channels?
See how AI solves customer issues the first time, across any channel.
What is Watson Speech to Text?
IBM Watson® Speech to Text technology enables fast and accurate speech transcription in multiple languages for a variety of use cases, including but not limited to customer self-service, agent assistance and speech analytics. Get started fast with our advanced machine learning models out-of-the-box or customize them for your use case.
Answer common call center queries using a Watson-powered virtual assistant on the phone.
Improve call center performance by mining conversation logs to quickly and accurately identify emerging call patterns, customer complaints, sentiment, non-compliant behavior and more.
Boost agent productivity and success with real time assistance during calls using AI-powered document and intranet search.
As the agent is speaking with a customer, Watson listens in on the conversation, transcribes the audio, searches for relevant content within documentation, and feeds the answer back to the agent within seconds.