Overview

Consulting experts from IBM Services can help your organization realize performance excellence with your SAP C/4HANA customer engagement and commerce solutions by evaluating your operating model, improving process and accelerating implementations.

SAP C/4HANA solutions

IBM can transform how you seamlessly engage your market across the full lifecycle of the customer relationship. Our experts, coupled with our range of assets and innovations, accelerate your journey of transformation. IBM Services capabilities include: strategy and consulting, full-service in-house design agency, cognitive solutions, native iOS apps integrated with SAP C/4HANA, and more.

Why IBM?

With IBM consulting services for SAP C/4HANA solutions, businesses adopt a flexible, proven methodology to help achieve omni-channel excellence. IBM is a leading partner for SAP C/4HANA, combining our decades of leadership in experience design, industry expertise, commerce and SAP, to deliver end-to-end solutions. To date, IBM has helped more than 300 brands navigate their omni-channel journey.

The advanced features of the SAP Hybris Commerce solution combined with the expert advice from IBM Global Business Services put us in a strong position to reach our goals and achieve sparkling business success.

— Kalin Georgiev, Chief of Electronic Data Processing Department, Praktiker

Case studies

Sopharma Trading: Sparks continued growth across the business

Joining forces with IBM, Sopharma Trading deployed a solution from SAP that enables pharmacies, hospitals and more to order goods quickly and easily via their preferred channel.

IBM helps Praktiker create a new web experience that pushes sales up 30%

Praktiker engaged IBM Services to enable dynamic web capabilities, based on SAP C/4HANA Commerce software, fully integrated with SAP ERP business solutions.

Bestore: Solving the challenges of Singles’ Day in China

China’s Singles’ Day is one of the busiest online shopping periods in the world. Bestore implemented flexible online ordering solutions based on SAP C/4HANA B2C Commerce in order to handle massive peak workloads.

Transform the customer experience

The customer journey is no longer defined or managed in a single channel, but across a range of channels, interactions and marketing communications. IBM can transform how you seamlessly engage your market across the full lifecycle of the customer relationship.

Educational resources

Reinvent your business with new models of customer engagement

Customer engagement is the key differentiator between businesses winning in the era of digital reinvention and those being disrupted.

Cognitive Commerce

Create a personalized shopping experience by implementing cognitive capabilities into your online store.

Meet the experts

Donovan Guin

Digital Practice Lead, SAP Customer Experience, IBM North America

Mukul Dixit

SAP Customer Engagement and Commerce Leader, IBM Europe

Doug Gaffney

North America Delivery Leader, SAP C/4Hana

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