SAP Customer Experience Solutions
Deliver personalized customer engagement while enabling experience management and an omnichannel strategy
Overview
Antiquated SAP ERP systems don't support satisfying customer experiences. IBM experts can help you create personalized and compelling customer engagement experiences. SAP C/4HANA helps enterprises build integrated and cohesive SAP e-commerce experiences that satisfy customers online, on mobile devices and in the store.
Benefits
End-to-end field service
Resolve customer service issues quickly by relying on IBM Consulting Services for SAP Customer Experience Solutions.
Streamlined processes
With IBM Services® delivering SAP C/4HANA, you'll answer customers' questions efficiently — resolving problems rapidly.
Personalized customer experiences
With the right expertise, Vivo Energy used SAP e-commerce to meet a customer's individual requirements.
SAP C/4HANA software
SAP C/4HANA capabilities from IBM help enterprises realize digital transformation by evaluating operating models, implementing cloud solutions, improving business processes and accelerating automation. Improve your customer experience management system with SAP Marketing Cloud.
Case studies
Bestore
Bestore implemented flexible, scalable online ordering solutions based on SAP C/4HANA B2C Commerce.
Sopharma Trading
Sopharma Trading deploys SAP C/4HANA B2B to adapt the company’s nonstandard processes to fit the new approach.
Southwire Company
By launching a new online SAP portal, Southwire improved their customer experience.
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Co-create with IBM Garage
Ideate, build, measure, iterate and scale solutions seamlessly with our end-to-end framework of design thinking, agile and DevOps practices. Achieve speed-to-value and adopt breakthrough technologies through the partnership created with your team and a diverse set of IBM experts in business, design and technology.