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Identity and access management (IAM) services

Comprehensive, secure and compliant identity and access management for the modern enterprise

Get the Cost of a Data Breach Report 2025 ISG ranks IBM a leader for IAM
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Security, compliance and efficiency with IAM services

Identity and access management is critical to securing data and systems. The vast array of technologies, situations, and human and machine scenarios make this a complex challenge.

With IBM Consulting’s Identity and Access Management (IAM) services, streamline this undertaking with identity and security expertise that will help you define and manage solutions across hybrid cloud environments, transform governance workflows, and demonstrate compliance.

Choosing IBM means opting for a comprehensive, innovative IAM solution that ensures enhanced security, improved user experience, and streamlined operations through the power of generative AI. With IBM's commitment to continuous improvement and its deep-rooted expertise in cybersecurity, organizations can confidently modernize their IAM systems and stay resilient against evolving security challenges.

 What is identity and access management (IAM)?
IBM AskIAM
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The Shift from Reactive to Agentic Identity and Access Management

IBM’s AskIAM is and Agentic AI that redefines access workflows by becoming a proactive, intelligent agent within your organizations. Integrated with leading IAM platforms like Microsoft Entra, Saviynt, Verify, SailPoint, CyberArk and collaboration platforms like Microsoft Teams, Slack; AskIAM delivers Agentic AI that not only responds but initiates, recommends and automates decisions in real-time. This shift from multiple interfaces to agentic access management moves identity governance into the age of AI-driven orchestration and human-centric design.
Benefits
Enhanced efficiency and user experience

AskIAM ensures continuous innovation with a human-centered design and AI Powered automation.  It reduces friction by generating personalized, risk-based workflows and supports self-service solutions for users with AI-driven assistants.
Improved security

AskIAM identifies anomalies and potential risks in real-time using advanced behavior analysis, accelerates decision making and reduces human errors that account for 95% of cybersecurity breaches.
Operational cost savings

AskIAM automates IAM Ops with Agentic AI minimizing the need for manual intervention in routine IAM tasks, lowering operational costs, improving productivity while maintaining security and compliance.
Capabilities
Workforce identity and access management

Our converged identity lifecycle management integrates Identity Governance & Administration (IGA), Privileged Access Management (PAM), and adaptive access controls. By leveraging identity observability and Identity posture management, we proactively detect and mitigate risks, ensuring least-privilege access and compliance across hybrid environments.
Consumer identity and access management

We accelerate Consumer Identity Management modernization through cloud-native, passwordless, and privacy-centric solutions. Our services include dynamic identity orchestration, behavioral risk-based authentication, and progressive profiling, enabling seamless user experiences while adhering to global compliance and regulatory standards.
Machine & AI Identity IAM

Securing non-human identities is critical in today's digital landscape. We provide policy-driven access controls, automated credential lifecycle management, and continuous trust validation for APIs, bots, service accounts, and AI agents. Our solutions ensure identity integrity and compliance across multi-cloud and edge environments.
Dig into the New Threats of 2025 with X-Force
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Armed with the insights of our X-Force 2025 Threat Intelligence Index report, our team can help you secure your business against cyber threats. We are offering briefings with our expert team of intelligence analysts to give you customized insights about your organization.

 Schedule a no-cost briefing with an expert Read the report
Use cases
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Controlling costs at a North American utility  

IBM’s IAM security team helped transform the utility company with an enterprise cloud IAM solution, helping them move to a more cost-effective business model and more efficient and streamlined IAM processes.
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Re-envisioning a large food and beverage manufacturer

The IBM security services team automated 95% of the company’s user access requests, improved security posture, reduced audit and compliance gaps and decreased the software and operational cost of managing IAM solutions.
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Modernizing applications for a South American financial institution  

With 25 separate IAM solutions managing 95,000 identities, the institution teamed with IBM's IAM services experts to streamline the onboarding process and gain stronger levels of control of critical functions.
Partners
Microsoft logo
Microsoft

IBM AskIAM with Microsoft Entra revolutionizes identity governance through Agentic AI by automating access workflows and eliminating prolonged, manual approval cycles. Leveraging conversational AI, it offers in-chat decisions and Context-On-Demand enhancing productivity, adaptive security, and embedded compliance. This partnership maximizes your Microsoft investment, offering robust, scalable, and innovative AI-first identity governance solutions.

 Explore our Microsoft capabilities
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Saviynt

IBM Consulting partners with Saviynt to deliver end-to-end identity governance across cloud, enterprise, and big data environments. Saviynt’s platform integrates IGA, PAM, and cloud security—helping clients secure apps, data, and infrastructure with a single solution.

 Explore our Saviynt capabilities
IBM's AskIAM for Microsoft Entra

Meet IBM's AskIAM for Microsoft Entra - an Agentic AI solution designed to help organizations streamline their Identity and Access Management processes.
IBM AskIAM is a strong example of IBM's Consulting Advantage strategy in action—delivering a flexible, platform-neutral approach that integrates easily with existing identity systems. It helps organizations accelerate their modernization efforts while driving real business value through greater efficiency and a better user experience.
Cathy Huang Research Director, Worldwide Security Services IDC

Meet our experts

Naveen Kaul

With nearly three decades of experience in the Identity & Access Management space, Naveen Kaul leads Global IAM Services, shaping security strategies and large-scale transformation programs for some of the most complex global enterprises. He brings in the ability to align cybersecurity with business objectives. Deep expertise in enterprise security architecture, compliance, and operating model design. He has built and led diverse global teams, modernized legacy IAM platforms, and delivered measurable outcomes across financial services, energy, and public sector clients. A trusted advisor to CxOs, Naveen partners with organizations to simplify complexity, reduce risk, and implement future-ready IAM solutions that enable digital trust and operational efficiency.
Pavlos Makridakis

Pavlos is an experienced Identity & Access Management professional with over 30 years of experience in IT & over 20 of these in the IAM space. His experience ranges from vision & strategy definition to delivery & operations. Pavlos has a wide international exposure, multi-industry expertise & a strong track record of guiding organizations & delivering large & complex IAM initiatives.
Amit Agarwal

Amit is a seasoned Cyber Security expert with 20+ years of industry experience and a proven track record of leading complex large-scale Digital and Security Transformation programs, building high-performing security teams and collaborating with senior leadership to drive business success. Amit is adept in developing security strategies, designing and implementing secure cloud-based digital transformations. As a Global Cyber CTO, he works closely with C-suite execs advising them on Cloud Security, Identity & Access Management, Data Security, DevSecOps, AI Security and Zero Trust.
Jayesh Kamat

Jayesh is a global product management leader for IBM Consulting, Cybersecurity Services’ Cyber Trust portfolio. He has over 22 years of experience in designing and delivering cybersecurity services to clients across the world, drawing from a wide breadth of technical knowledge across industries and security domains.
Resources IBM AskIAM Solution Brief
Read this solution brief to learn more how you can transform your IAM operations seamlessly with IBM's AskIAM.
Microsoft Entra integration with AskIAM
Maximize the value of your Microsoft investment with AskIAM’s integration with Microsoft Entra and Teams
IBM AskIAM for Saviynt
Discover how IBMs AskIAM’s integration with Saviynt helps organizations transform their access request and approval processes into a seamless, real-time experience.
IDC’s Take on AskIAM
Read IDC’s point of view on how IBM AskIAM is accelerating access management capabilities to drive better business value.
X-Force 2025 Threat Intelligence Index
Understand how threat actors are waging attacks, and how to proactively protect your organization.
When AI Speaks Human: The Future of Identity Security
Listen to this podcast with IBM and Saviynt to learn more about identity security in the AI era.
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