retail

5 Challenges Retailers Face Giving Customers What they Want

The online shopping experience is evolving faster than ever before. Today’s omni-channel retailers — whether they’re an exclusively online shop or bridging digital and physical experiences — need to master a host of different elements that translate into a fluid, dynamic shopping experience. Digitally empowered consumers want seamless experiences across all touch points and expect […]

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IBM Dynamic Pricing: My favorite things

Every day, I am constantly trying to work smarter, not harder. I am always looking for the next new tool or gadget to help me save time. Let’s just say, I am a fan of a certain TV show for home shoppers. Sometimes I get a winner, like collapsible strainers in multiple sizes.  Or sometimes, […]

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Achieving Omni-channel Commerce

Omni-channel stress It’s no secret to retailers – omni-channel is critical for success. But how many of them are doing it well? Total Retail just released their list of the Top 100 Omnichannel Retailers, where they scored the retailers based on the omni-channel experiences they offer to their customers.  The retailers were ranked based on […]

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Monolith to pebbles: transformation of the IBM Commerce portfolio

We’re in the process of rolling out an exciting transformation of our eCommerce portfolio. This is the first in a series of posts that will formally introduce these advancements and review the architecture of the services from a technical point of view. In this piece, the author outlines the vision and key principles that are […]

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Retail innovation starts with understanding that yesterday’s retail experiences are dying and good riddance

Leading analysts agree that customer experience is a key battleground to differentiate and compete. After all, a “delightful” and frictionless customer experience yields increased satisfaction, loyalty, advocacy and customer lifetime value. But what is customer experience and how do retailers invest in new strategies and technologies to win? One of the biggest cross-industry and global […]

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#WatsonCommerce Tweetchat: What Makes a Customer Experience a Memory

Being a seasoned shopper like myself, I’ve seen the good, the bad… and unfortunately for a few brands – the UGLY. While I don’t consider myself to be that “pesty” shopper who expects to be treated as if I’m the only person in the store, I do appreciate a little extra attention, especially when I […]

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The Future of Shopping

The Future of Shopping We watch movies about the future, we read articles about the changes we’ll see as the result of new technology, but it’s not often we get to hear projections from industry leaders and a noted futurist about what a business will look like twenty years from now. That’s exactly the experience […]

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A Smarter Way Back to School

Back-to-school shopping is definitely not what it used to be. Sure, our moms dragged us from store to store so we could try on pants and look for supplies. And yes, sometimes they didn’t have what you needed at the first store and you had to make another trip. But the school shopping scene has […]

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3 Lessons for Retailers from the 2015 Holiday Shopping Season

As we begin 2016, it is good to reflect on the lessons of the previous year. The 2015 holiday shopping season set many precedents. Online retail sales are ever riding the upward slope with a 13.6% increase in online retail sales in November and December over the same months in 2014. This last shopping season […]

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The True Gift of the Holidays for Retailers

The following is a guest by Andrea Reichenbach, Senior Director of Marketing Strategy at Acxiom If you have friends who work in retail, don’t expect to see them until the New Year. The numbers are staggering. According to the NRF’s forecast, holiday sales in 2015 are expected to represent approximately 19 percent of the retail […]

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Tackling Back to School with IBM Benchmark

Back to school is in the air. Students are getting settled into the nuance of class schedules, new friends, and a new year of things to accomplish. For households like mine, back to school shopping got just a bit more complicated this year. With one daughter entering high school, the ever essential notebooks, pencils, highlighters […]

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Are You Ready to Be a Searchandiser?

In the world of retail, Commerce has become a significant revenue source, delivery channel and marketing vehicle. One that not only replaced the old fashioned catalog and telesales models, but also provides integral value to the overall shopping experience. The Commerce channel, which includes desktop, mobile and even social presence, serves several important purposes. It […]

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