Good News for Retailers – Report Shows Increase in Sales

Last week I was a guest on the New York Time’s Business Day Live where we discussed the recent U.S. Census Bureau’s Advance Monthly Retail Trade Report. It was my pleasure to discuss more good news from the retail front—retail sales data for February indicate that consumers were hitting the stores, buying more motor vehicles […]

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Some Thoughts on Altimeter’s Report on Mobile Strategies for Retailers

**This post was updated on February 9th, 2012, to include a link to Smarter Endpoint Management: IBM Goes Mobile. When I was a kid growing up in California’s Central Valley (the “Big Valley” made famous by the eponymous 1960s TV show with Barbara Stanwyck, Lee Majors and Linda Evans), I loved watching television. And despite […]

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A Definition of IBM Smarter Commerce and the Internet Evolution

by John Squire IBM launched Smarter Commerce—a strategic approach that places the customer at the center of your company’s business operations—in March of 2011. The response from customers, partners, analysts, and reporters has been overwhelmingly positive. But we occasionally get questions about how Smarter Commerce differs from other approaches to business. After all, doesn’t everything […]

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From NRF: What November Shopping Data Tells Us about Shopping Trends to Watch

Last week I had the great pleasure of attending NRF (or as most people call it, Retail’s BIG Show) and as always I was very happy to see friends and colleagues. This year, I actually spoke about the online shopping trends that we at IBM observed during the 2011 holiday shopping season. I wanted to […]

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What Retailers Can Learn from Holiday Shopping Trends

It’s January and the beginning of a bright, shiny new year. I like to start the new year thinking about what happened over the last year—those things that stayed with me and that are likely to continue to affect my life in some way. Like most people, when I heard that Steve Jobs had passed […]

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What Retailers Can Learn from Holiday Shopping Trends

It’s January and the beginning of a bright, shiny new year. I like to start the new year thinking about what happened over the last year—those things that stayed with me and that are likely to continue to affect my life in some way. Like most people, when I heard that Steve Jobs had passed […]

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Mid-December: How Online Retail Sales Are Shaping Up

Here we are, December 19th. Just five business days until the Christmas weekend. And everyone wants to know how online retail is doing. The answer is that consumers are out shopping in force (at least online). Consider that for the week of December 11th through December 17th in 2011 versus the comparable week in December […]

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Why Social Commerce Matters on Black Friday (and Every Day)

A couple of weeks ago when I wrote about online shopping trends and predictions for this holiday season, I focused largely on the rise of the mobile shopper. Today in honor of Black Friday, I’d like to focus instead on social shopping. Social shopping, as I’m sure most of you know, refers to those people […]

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What’s a Social Shopper and Why Should I Care?

A couple of weeks ago when I wrote about online shopping trends and predictions for this holiday season, I focused largely on the rise of the mobile shopper. Today in honor of Black Friday, I’d like to focus instead on social shopping. Social shopping, as I’m sure most of you know, refers to those people […]

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What’s a Store Anyway? The Rise of the Mobile Shopper

Around this time last year, Susan Etlinger, an analyst with Altimeter Group said something that stopped me in my tracks. In the context of discussing ecommerce, Susan asked, “what’s a store, anyway?” Not that long ago, it would have been clear that a store is where you go when you want to buy something. Obviously […]

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What’s a Store Anyway? The Rise of the Mobile Shopper

Around this time last year, Susan Etlinger, an analyst with Altimeter Group said something that stopped me in my tracks. In the context of discussing ecommerce, Susan asked, “what’s a store, anyway?” Not that long ago, it would have been clear that a store is where you go when you want to buy something. Obviously […]

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The Case for Radical Simplicity in a Complex World

When did it all get so complicated?  That’s what I asked myself over the weekend as I was thinking about the current state of online marketing. Think about it: how many times have you, a marketing expert, found yourself shaking  your head (or your fist) in frustration as you tried to make sense of your […]

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