Business process management

Three ways to align IT with business priorities

How does your organization view IT? As a competitive business differentiator or merely a necessary cost? Why align business and IT Why worry about business and IT alignment? The short answer is: technology shifts influence every aspect of today’s businesses. According to the Global C-Suite Study, CEOs say technology is the chief external influence on […]

Continue reading

Mobile capabilities with IBM Business Monitor

Where will you be when you need to know how your business process is performing? Let’s say you’ve just heard that the company CFO would like to have fresh numbers on sales and expenses for a session that is going to start in a few minutes with your regional executives. You notice your colleagues frantically […]

Continue reading

Business agility requires operational decision management

The world is changing and customer-centricity is the new process imperative for growth in the digital era. Disruptors are reinventing business processes and leading their industries with digital transformation and personalized front-line decision making using real-time insights. New mobile apps are streamlining decision making for those at the forefront of customer engagement. In order to […]

Continue reading

Cognitive business operations at InterConnect

I am excited to have the opportunity to talk to our customers and partners about a new area we are evolving on the IBM Smarter Process platform called cognitive business operations. The idea here is that we want to infuse daily business operations with the power of cognitive computing to assist with processes and decisions […]

Continue reading

The Sherpa and the cognitive insight you need for success

I remember climbing the Great Wall of China–a small portion of it, to be clear–and I remember that I was the only one not being helped by Sherpas. Some of my friends were actually carried by a Sherpa or pushed up the hill, but I wanted to challenge myself. To be honest, I am happy […]

Continue reading

Customer behavior dictates retailer actions

In today’s retail environment, customers clearly have the upper hand. They decide where they shop, how they research purchases, and when they buy. And with the ubiquity of mobile devices, they choose when to launch your store’s mobile application, and what to post on social media about you. These interactions, or events as we call […]

Continue reading

Business processes and decisions in the cognitive era

Business is changing and moving in new and innovative directions. Customer insights from multiple channels: cloud, mobile, social, the Internet of Things and cognitive computing are shaping how business gets done, and redefining business processes, responsiveness and relationships with customers. Disruptive business models that take advantage of what’s possible offer great potential to act in […]

Continue reading

Mobile customer engagement should not stay in Vegas!

In less than a month, I will be connecting with over 20,000 industry leaders and sharing thought leadership around mobile customer engagement at IBM’s premier cloud and mobile conference in Las Vegas–IBM InterConnect. As a business traveler who goes between customer meetings and speaking engagements, I rely heavily on my mobile devices and apps to […]

Continue reading

Turning ideas into reality with Blueworks Live “App Builder”

With over 100,000 users worldwide, IBM Blueworks Live is the process modeling standard utilized at almost half of the world’s largest banks, insurance companies and retailers, and within many other industries. Blueworks Live helps business users such as account managers, client representatives and business analysts describe and share their business processes online in a collaborative […]

Continue reading