Few careers are as demanding as those of social services caseworkers. There are inherent risks in dealing with people in crisis and caseworkers know that if they fail to uncover those risk factors, their clients may face serious consequences. Every day, dedicated caseworkers strive to assist their clients in getting the services and support they […]
Want to know the weather? There’s an app for that. Want to know how long the TSA security line is at the airport? There’s an app for that, too! Blog Co-Author: Susan Wedge In 2012, President Obama’s digital government plan ordered federal agencies to create at least two mobile apps. A lot has happened since […]
Military organisations can reap economic and efficiency benefits from personal device usage. But it’s more than that. Without a proactive, informed approach to Bring Your Own Device (BYOD), this will happen anyway introducing vulnerabilities to cyber attack, or unintended malware infection.
Social Business is already making a real difference to commercial organisations. For example over a half of companies expect to support their Customer Service processes with social capabilities within two years, and 60% will socially-enable their Sales processes in the next two years. What is Social Business? The prolific use of Social Media has raised the bar for collaboration in […]
Mobile is almost taken for granted nowadays. Most people, myself included, now feel pretty grumpy if you don’t have immediate access to the information that you seek, regardless of where you are. When mobile for business started, I carried around my own personal cell phone and a Blackberry provided by the Navy for work email […]
The Internet of Things (IoT) occupies a promising – and potentially perilous – position on the technology hype curve. With regard to the promise, our IoT research and initiatives confirm deeply held beliefs about the significant benefits that neighborhoods, cities, states, and countries can realize as a result of becoming more instrumented, interconnected, and intelligent. […]
Systems of Engagement are where Mobile, Social Business, Cloud and Big Data / Analytics come together on a secure platform to help transform enterprise and government. I outlined how these can add value to the Police in my first blog post in this series. I will now explain – using storytelling – how Systems of Engagement can be used to help police forces merge. […]
In early September 2014 I had the pleasure of presenting to the US EUCOM Cyber Endeavour in Graffenwoehr, Germany. This is a very short version of what I said! Four key areas of technology underpin our Smarter Planet vision – Cloud, Big Data / Analytics, Social Business & Mobile. All are relevant to, and increasingly used by the military […]
Many Government clients around the world are learning to cope with the new normal – doing more with less, aging workforce, and huge expectations from citizen and businesses regarding delivery of services. At the same time there are a slew of technology options that they are being inundated with – cloud computing, social media, mobile […]
According to the IBM 2012 CEO Study fiscal pressures continue to be the most important external force impacting government organizations. This is still true today, as Governments continue to face financial pressures to reduce deficits, citizens and businesses are demanding their government be more accountable and more cost efficient. Accountability in this case, includes a […]
Military organization can reap significant information advantage from Social Media technology adoption (see the links below to my previous blog posts), but add the (secure) access everywhere proposition of our MobileFirst portfolio and the...
IBM announced MobileFirst at the World Mobile Congress in Barcelona last week. And Forrester rates IBM as a clear leader in Enterprise Mobility Services in their 2013 Q1 Forrester Wave research, as shown in Figure...