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A dash of flavor, a pinch of pepper and a spoonful of AI
How can food companies develop products with greater staying power in a constantly evolving market?
TELUS’ CTO is tackling telcos’ bad customer experience rap
Ibrahim Gedeon sees his work as CTO as an integral part of the TELUS customer experience.
What’s retail’s future? Just ask NRF’s Matthew Shay.
In this interview with IBM, Shay reflects on his tenure at NRF and describes the powerful forces ...
In an emergency, every second matters
The first four minutes after a 9-1-1 call is made are the most crucial.
With AI-powered translation, industries look to speak every customer’s language
In customer service, Lingmo's Danny May says, communication is crucial. That's why companies are ...
In one of the coldest places on earth, this utility keeps the power on
How does NB Power keep homes warm and its employees safe during winter ice storms and -30°C ...
How an app designed for people who are blind could solve a global skills shortage
Kilroy Blockchain's AI-powered Riley app was designed to overcome sight-related barriers. But it ...
With IBM partnership, USC fills the manufacturing skills gap
The next generation of manufacturers needs to be fluent in new technologies to succeed. Universities...
This man wants your next employee to be an AI-powered digital human
Can digital humans revolutionize the economics of customer service? Greg Cross thinks so.