Creval Sistemi e Servizi

AI concierge built on IBM Watson transforms a bank’s service desk

“Long-term sustainable growth in the banking industry seems only possible with a radical departure from a sales- and product-obsessed mindset to one of genuine customer centricity.” So says Deloitte in its 2018 Banking Industry Outlook. For the past several years, Credito Valtellinese, a medium-sized bank in Italy, has undergone a transformation program to provide high-quality […]

Continue reading