IBM watsonx Assistant Virtual Agent

Conversational AI for fast and friendly customer care

IBM watsonx Assistant is a product that helps build better virtual agents to drive enterprise productivity, empowering teams to deliver frictionless self-service experiences and seamlessly scale across your business.

Learn how to cut cost with watsonx Assistant

Artificial intelligence

Powerful watsonx Large Language Models (LLMs), designed for targeted business use cases.

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Visual builder

No coding skills required to build generative AI assistants on our intuitive interface.

Explore how to build a chatbot

Integrations

Pre-built connections with a wide array of channels, business systems and third-party apps.

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Security

Added security to safeguard against hackers and misuse of customer data.

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Use cases

Banking

Transform the digital banking experience you offer customers and personalize interactions so they feel uniquely human.

Explore watsonx Assistant for banking

Healthcare

AI-powered chatbots deliver intelligent automation to streamline experiences. Empower patients to quickly help themselves with simple inquiries.

Explore watsonx Assistant for healthcare

Retail

watsonx Assistant fuels the hybrid shopping experiences that today’s customers want. Deliver highly personalized, contextually relevant shopping experiences with omni-channel support at scale.

Explore watsonx Assistant for retail

Government

AI-powered chatbots for 24/7 citizen support can help your government better serve and connect with your constituents.

Explore watsonx Assistant for government

Insurance

AI-powered chatbots set a new standard for insurance when you deliver the experiences customers demand. Provide immediate responses that are personalized and accurate.

Explore watsonx Assistant for insurance

Telecommunications

Transform your telco contact center into a revenue generator with watsonx Assistant and AI expertise from IBM.

watsonx benefits estimator for telco

Banking

Transform the digital banking experience you offer customers and personalize interactions so they feel uniquely human.

Explore watsonx Assistant for banking

Healthcare

AI-powered chatbots deliver intelligent automation to streamline experiences. Empower patients to quickly help themselves with simple inquiries.

Explore watsonx Assistant for healthcare

Retail

watsonx Assistant fuels the hybrid shopping experiences that today’s customers want. Deliver highly personalized, contextually relevant shopping experiences with omni-channel support at scale.

Explore watsonx Assistant for retail

Government

AI-powered chatbots for 24/7 citizen support can help your government better serve and connect with your constituents.

Explore watsonx Assistant for government

Insurance

AI-powered chatbots set a new standard for insurance when you deliver the experiences customers demand. Provide immediate responses that are personalized and accurate.

Explore watsonx Assistant for insurance

Telecommunications

Transform your telco contact center into a revenue generator with watsonx Assistant and AI expertise from IBM.

watsonx benefits estimator for telco

Take the next step

Start building your virtual agents today or schedule a demonstration with a product specialist to discuss what watsonx Assistant can do for your business.

See it in action

Book a live demo

More ways to explore

Documentation

Become a IBM Business Partner

Learning

How to build a chatbot

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