Bradesco Bank
Serving millions, one-on-one
With 65 million customers, Bradesco bank looked for a way to increase the speed of service and also improve the level of personalization for each client in order to ensure they had a great experience. They turned to IBM and Watson.
Solutions: Watson Assistant, Watson Discovery
Siemens
Internal chatbot for 24/7 employee support
Siemens and IBM created an HR chatbot called CARL (Cognitive Assistant for Interactive User Relationship and Continuous Learning). The solution empowered Siemens employees with an around-the-clock single point of contact for HR-related questions — regardless of location, time zone, language or device.
Solutions: Watson Assistant, Watson Discovery
Humana
Expertise, always on call
Humana’s Voice Agent helps healthcare providers get information on patient insurance coverage and complete an inquiry in about two minutes, without waiting to reach a call center representative.
Solutions: Watson Assistant, Watson Speech to Text
