Newsletters
Abstract
Hello and welcome to the IBM Monitoring Academy Newsletter for September October 2024.
In these bi-monthly newsletters we are sharing a selection of our high value content, recent updates, and any information you might missed. It is hosted here with external links within the blog so have a read.
Content
IBM Monitoring Documentation |
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Link to ITM Support Chatbot Section Link to IBM New Support Offerings Section Link to IBM Tivoli Monitoring Updates Section Link to ITCAM For Transactions Updates Section Link to CP4MCM / ITCAM for xxx Updates Section Link to End of Support Section Link to Java Expired Certificates Section Link to IBM Data Exchange and Secure File Transfer connections Section Link to IBM System Requirement and Prerequisite Reports Section |
Hello and Welcome to the September October 2024 NewsletterHere are the updates we have for you for the months of May and June. ITM Monitoring Archive 2020 - 2023 https://www.ibm.com/support/pages/node/7111788 ITM Monitoring Archive 2024 https://www.ibm.com/support/pages/node/7158529 |
ITM Support Chatbot section
Please take some time to experience our "Chat with Support".This Chatbot has now been optimized for use with ITM Tivoli Monitoring.
Use it to get answers to your questions relating to the product.
The link to the technote gives more information on how the chatbot can be located and utilized to help you.
https://www.ibm.com/support/pages/node/6695945.
IBM New Support Offerings -
Please click below to find out more about our new exciting Advanced Support option which provides an enhancedexperience with prioritized case handling and shorter response times objectives.
https://www.ibm.com/support/pages/ibm-advanced-support-offering.
Extended Support: Add additional years to your support coverage when your distributed software reaches End-of-Support.
https://www.ibm.com/support/pages/node/7008589.
Sustained Support: Add additional years to your support coverage when your distributed software reaches End-of-Support for the last version
https://www.ibm.com/support/pages/node/7008619.
IBM Software Support & SRE assets moved under support entitlement.
experience with prioritized case handling and shorter response times objectives.
https://www.ibm.com/support/pages/node/7159174.
IBM Tivoli Monitoring v6
IRA_PRIVATE_SITUATION_CONFIG value truncated when variables are used in the path name which are shorter than the values they translate to.
Description: IRA_PRIVATE_SITUATION_CONFIG value truncated when variables are used in the path name which are shorter than the values they translate to.
https://www.ibm.com/mysupport/s/defect/aCIKe000000XeXaOAK/dt395339.
Agent not able to send situations using SNMP v3.
Description: Agent not able to send situation alerts using SNMP v3.
https://www.ibm.com/mysupport/s/defect/aCIKe000000Chz6OAC/dt392717.
IJ43938: SUPPORT ORACLE'S OJDBC8 DRIVER FOR KSY AND WPA.
Description: Use of Oracle Security is limited without supporting ojdbc8 driver. Support Oracle's ojdbc8 and more recent ojdbcX drivers for WPA and KSY Agents.
https://www.ibm.com/mysupport/s/defect/aCI3p000000GnjLGAS/dt215777.
IBM Tivoli Monitoring V6 JRE Update (6.X.X-TIV-ITM_JRE_CANDLEHOME-20240930).
Abstract: This fix updates the IBM® SDK, Java™ Technology Edition for the JRE installed in the IBM Tivoli Monitoring installation directory (for example CANDLEHOME) to newer levels as specified below.
https://www.ibm.com/support/pages/node/7168140.
IBM Tivoli Monitoring 6 JRE Update (6.X.X-TIV-ITM_JRE_TEP-20240930).
Abstract:This fix updates the IBM® SDK, Java™ Technology Edition for the portal server to address documented security vulnerabilities.
https://www.ibm.com/support/pages/node/7168174.
Tivoli Monitoring Guide for Implementing CA Signed Certificates.
Summary: This guide provides the steps to receive or import a CA (certificate authority) signed certificate and the required CA trust chain, or signing, certificates into the Tivoli Monitoring installation keystore and embedded WebSphere Application Server keystore.
https://www.ibm.com/support/pages/tivoli-monitoring-guide-implementing-ca-signed-certificates.
IBM Tivoli Monitoring WebSphere Application Server and IHS Upgrade ( 6.X.X-TIV-ITM_TEPS_WAS-IHS_ALL_8.55.26.01).
Abstract: This patch provides an update for the IBM Tivoli Monitoring WebSphere components.
https://www.ibm.com/support/pages/node/7166236.
A TEMS may stall when the termination of an SQL request coincides with the start of another resulting in a thread deadlock.
Description: A Hub TEMS becomes unresponsive;
TEP and tacmd logins fail;
TEPS and RTEMS go off-line.
The TEMS RAS log will include "ping" requests from various clients with "ping=working" responses.
https://www.ibm.com/mysupport/s/defect/aCIKe000000CgKHOA0/dt380508.
The TEMS crashes unpredictably.
Description: With only basic ERROR RAS tracing enabled, there is no relevant message that identifies the cause.
With KBB_RAS1 set to:
ERROR (UNIT:kdsncman ER FL) (UNIT:kdsstc1 ER ST)
the end of the log will report that the number of rows returned for some request was zero and that the code entered a function called CTDS_SendBuffer and didn't exit.
https://www.ibm.com/mysupport/s/defect/aCI3p000000GuZrGAK/dt228265.
Tivoli Monitoring for Virtual Environments_7.2.x.
Summary: Product lifecycle.
https://www.ibm.com/support/pages/node/1254274.
Troubleshooting (IBM Tivoli Monitoring v6)
Downloads - New Releases - Technotes (IBM Tivoli Monitoring v6)
Security Bulletin: Vulnerabilities in IBM Java included with IBM Tivoli Monitoring.
Summary:Vulnerabilities in IBM® SDK Java™ Technology Edition that is shipped as part of multiple IBM Tivoli Monitoring (ITM) components.
CVEs: CVE-2024-21147, CVE-2024-21145, CVE-2024-21140, CVE-2024-21144, CVE-2024-21138, CVE-2024-21131 and CVE-2024-27267.
https://www.ibm.com/support/pages/node/7168388.
Security Bulletin: Multiple vulnerabilities within WebSphere Application and IBM HTTP Server and Java, affect IBM Tivoli Monitoring.
Summary: Multiple vulnerabilities within WebSphere Application and IBM HTTP Server and Java which is included as part of IBM Tivoli Monitoring (ITM) portal server. have been remediated.
https://www.ibm.com/support/pages/node/7166853.
ITCAM For Transactions v7.4
Download - New releases - Technotes (ITCAM4Tx)ITCAM for Transactions v7 on RHEL - Agent installation fails.
Question: Why do I get the following errors while attempting to install ITCAM for Transactions v7.4 agent, like ISM or RRT agent?
https://www.ibm.com/support/pages/node/6343327
ITCAM for Transactions - RFT - RPT - Support Matrix.
Summary: Rational Functional Tester (RFT) and Rational Performance Tester (RPT) are used to record and develop scripts to check availability
and performance from IBM Tivoli Composite Application Manager for Transactions (ITCAMfT) Robotic Response Time (RRT / T6) agents.
Use the information in this article to identify what versions of RFT and RPT are supported by ITCAMfT.
https://www.ibm.com/support/pages/node/5738145.
Readme: IBM Tivoli Composite Application Manager for Transactions Response Time 7.4 Fix Pack 2 Interim Fix 24.
Abstract:Readme file for 7.4.0.2-TIV-CAMRT-IF0024.
https://www.ibm.com/support/pages/node/7167214.
Discontinued: ITCAM for Response Time Agent Version 7.4.0.1 interim fix publishing.
Abstract: With immediate effect, new ITCAM for Response Time Agent Version 7.4.0.1 interim fixes will be no longer published.
* 7.4.0.1-TIV-CAMRT-IF0066 was the last "7.4.0.1" RT component update to be published.
* 7.4.0.1-TIV-CAMRT-IF0067 was the last "7.4.0.1" RT Java SDK update to be published.
Only ITCAM for Response Time Agent Version 7.4.0.2 RT Component and Java SDK interim fixes will be published in future.
https://www.ibm.com/support/pages/node/7166841.
how to upgrade Rational Performance Tester and the underlining Windows OS?.
Summary: Describe the steps needed to upgrade an existing RPT product to next version, as well as MS Windows OS.
https://www.ibm.com/support/pages/node/7173738.
Tivoli Composite Application Manager for Transactions_7.4.x.
Summary: Product lifecycle.
https://www.ibm.com/support/pages/node/1252576.
Verify certificate functionality is not working when ISM monitor is configured with custom certificates.
Description: Verify certificate functionality is not working when ISM monitor is configured with custom certificates.
https://www.ibm.com/mysupport/s/defect/aCIKe0000004CXUOA2/dt377904?language=en_US
Security Bulletin: A vulnerability in SQLite affects IBM Tivoli Composite Application Manager for Transactions (Response Time).
Summary: SQLite SQLite3 is used by IBM Tivoli Composite Application Manager for Transactions (Response Time).
https://www.ibm.com/support/pages/node/7172532.
Security Bulletin: CVE-2023-22045, CVE-2023-22049 affects IBM® SDK, Java™ Technology Edition affects IBM Tivoli Composite Application Manager for Transactions-Robotic Response Time.
Summary: There are multiple vulnerabilities in IBM® SDK Java™ Technology Edition in version 8, that is used by IBM Tivoli Composite Application Manager for Transactions - Robotic Response Time. An update has been released to address the vulnerability.
https://www.ibm.com/support/pages/node/7172459.
APM v8
Troubleshooting (APM)Readme - IBM Application Performance Management 8.1.4.0 Core Framework Interim Fix 27.
Abstract: This article includes a list of APARs fixed with this release and has information related to Prerequisites, Installation, Upgrade, and Release highlights.
https://www.ibm.com/support/pages/node/7167581.
Download - New releases - Technotes (APM) Security Bulletins (APM)
Security Bulletin: Multiple Vulnerabilities in IBM Application Performance Management Core Framework.
Summary: Multiple vulnerabilities were addressed in IBM Application Performance Management 8.1.4.0 Core Framework IF27 patch.
https://www.ibm.com/support/pages/node/7168124.
Security Bulletin: Vulnerability of okhttp-3.9.0.jar is affecting APM WebSphere Application Server Agent, APM Tomcat Agent, APM SAP NetWeaver Java Stack Agent and APM Data Collector for J2SE.
Summary: APM WebSphere Application Server Agent, APM Tomcat Agent, APM SAP NetWeaver Java Stack Agent and APM Data Collector for J2SE are vulnerable to okhttp-3.9.0.jar CVE-2023-0833.
The workaround includes okhttp-3.9.0.jar upgraded to okhttp-4.12.0.jar.
https://www.ibm.com/support/pages/node/7168119.
CP4MCM and ITCAM for xxx Updates Section
Troubleshooting (CP4MCM and ITCAM for xxx)Provide support for Monitoring Jakarta Servlet API version 5.0 and above with ITCAM Websphere DC.
Description: Provide support for Monitoring Jakarta Servlet API version 5.0 and above with ITCAM Websphere DC.
https://www.ibm.com/mysupport/s/defect/aCIKe000000CjAeOAK/dt398348.
"Channel Statistics attributes" documentation contains extra attributes which are not supported by agent.
Description: Modify "Channel Statistics attributes" documentation as it contains some extra attributes which are not supported by agent.
Below mentioned attributes are present in agent's Object Definition Interchange (ODI) file but implementation/data collection for the same is not supported by agent.
https://www.ibm.com/mysupport/s/defect/aCIKe000000ChijOAC/dt391502.
Readme: IBM Tivoli Composite Application Manager Agent for SAP Applications Version 7.1.1 Fix Pack 9.
Abstract: Modify This fix pack resolves the APARs and defects listed in the 'Problems fixed' section and also includes the superseded fixes listed in Section 2.4.
https://www.ibm.com/support/pages/node/7173358.
Tivoli Composite Application Manager for Applications_7.2.x.
Summary: Product lifecycle.
https://www.ibm.com/support/pages/node/1252390.
Tivoli Composite Application Manager for Application Diagnostics_7.1.0.
Summary: Product lifecycle.
https://www.ibm.com/support/pages/node/1252354.
Download - New releases - Technotes (CP4MCM and ITCAM for xx )
ITCAM Agents for WebSphere Messaging Version 7.3.0 Fix Pack 04 (7.3.0-TIV-XEforMsg-FP0004) Readme.
Abstract: This is a cumulative Fix Pack for ITCAM Agents for WebSphere Messaging - 7.3.0 Fix Pack 04.
This fix pack provides support for IBM MQ 9.3 (KMQ agent) and IBM App Connect Enterprise 12.0.10.0 (KQI agent). This fix resolves the APARs of previous product versions.
https://www.ibm.com/support/pages/node/7080053.
Security Bulletins (CP4MCM And ITCAM for xxx )
Security Bulletin: IBM Tivoli Composite Application Manager for Application Diagnostics installed IBM WebSphere Application Server traditional is vulnerable to a denial of service (CVE-2024-45085).
Summary: The security issue described in CVE-2024-45085 has been identified in the WebSphere Application Server included as part of IBM Tivoli
Composite Application Manager for Application Diagnostics.
https://www.ibm.com/support/pages/node/7173847.
Security Bulletin: IBM Tivoli Composite Application Manager for Application Diagnostics installed IBM WebSphere Application Server traditional is vulnerable to an XML External Entity Injection (XXE) vulnerability (CVE-2024-45072).
Summary: The security issue described in CVE-2024-45072 has been identified in the WebSphere Application Server included as part of IBM Tivoli
Composite Application Manager for Application Diagnostics.
https://www.ibm.com/support/pages/node/7173845.
Security Bulletin: IBM Tivoli Composite Application Manager for Application Diagnostics installed IBM WebSphere Application Server traditional is vulnerable to stored cross-site scripting (CVE-2024-45071).
Summary: The security issue described in CVE-2024-45071 has been identified in the WebSphere Application Server included as part of IBM Tivoli
Composite Application Manager for Application Diagnostics.
https://www.ibm.com/support/pages/node/7173843.
Security Bulletin: IBM Tivoli Composite Application Manager for Application Diagnostics installed IBM WebSphere Application Server traditional is vulnerable to stored cross-site scripting (CVE-2024-45073).
Summary: The security issue described in CVE-2024-45073 has been identified in the WebSphere Application Server included as part of IBM Tivoli
Composite Application Manager for Application Diagnostics.
https://www.ibm.com/support/pages/node/7173354.
[End of support (EOS) products and versions Content].
License type International Program License Agreement
Lifecycle dates, announcement letters and other information
GA 31-Jul-2017 , 217-348
EOM 18-Jan-2022 , 921-074
EOS 30-Sep-2022 , 921-074
Lifecycle policy Standard (S): minimum 3 years support with extension of 2 years
License type International Program License Agreement
Lifecycle dates, announcement letters and other information
GA 31-Jul-2017 , 217-348
EOM 18-Jan-2022 , 921-074
EOS 30-Sep-2022 , 921-074
Lifecycle policy Standard (S): minimum 3 years support with extension of 2 years
https://www.ibm.com/support/pages/lifecycle/search?q=rational%20performance%20tester
https://www.ibm.com/support/pages/lifecycle/search/?q=rational%20functional%20tester
[New IBM Tivoli Monitoring Related Section: Java Expired Certificates]
Resigning Tivoli Enterprise Portal (TEP) client JAR file certificates.
Summary: Java certificates for the IBM Tivoli Monitoring portal client jar files have an expiry date. It's also possible to
encounter certificate issues (such as expiration or low encryption levels) at any time when you add other application
support packages to your environment. Adding support packages can be performed manually or automatically via the Self Describing Agent functionality.
When that happens, JAR files need to be resigned. You do not have to wait for the certificates to expire, you can have
your JAR files updated with the latest certificate at any time.
https://www.ibm.com/support/pages/resigning-tivoli-enterprise-portal-tep-client-jar-file-certificates
[Preparing customer firewalls and proxies for the upcoming infrastructure changes]
New network connections between your machine and IBM servers.
Abstract: IBM is planning to implement infrastructure improvements to Call Home, Testcase Data Exchange and Secure File Transfer on 4th June 2022.
Both Public and Internal IP addresses will change for the IBM servers that electronically exchange test cases, configuration files, traces, dumps and other diagnostic information with customers.
Customers will experience uninterrupted service due to the change in IP addresses in June.
Both the current IP addresses and the new IP addresses will be accepted initially.
From August 31st 2022 only the new IP addresses will be accepted and so it is advised that new firewall rules and proxy updates are completed before that date.
https://www.ibm.com/support/pages/node/6587781.
[IBM Tivoli Monitoring (ITM) System Requirement and Prerequisite]
Run IBM Tivoli Monitoring (ITM) system requirement and prerequisite reports.
Summary: Examples in this page help you create system requirement and prerequisite reports for IBM Tivoli Monitoring (ITM) in the Software Product Compatibility Reports tool (SPCR).
https://www.ibm.com/support/pages/run-ibm-tivoli-monitoring-itm-system-requirement-and-prerequisite-reports.
Create IBM Tivoli Monitoring (ITM) system requirement and prerequisite reports.
Summary: Create system requirement and prerequisite reports for IBM Tivoli Monitoring (ITM) in the Software Product Compatibility Reports tool (SPCR).
https://www.ibm.com/support/pages/node/6587136.
A video on how to use the Software Clarity Support matrix to generate ITM compatibility reports.
Summary: Here is a short video on how to use the Software Clarity Support Matrix to generate ITM Compatibility reports.
https://www.ibm.com/support/pages/node/6593525.
Fixes and Downloads: IBM Electronic Fix Distribution / IBM Fix Central systems will end support for unencrypted fix downloads.
Abstract: IP addresses for IBM Electronic support gateway servers "eccgw01.boulder.ibm.com" and "eccgw02.rochester.ibm.com" will be changing in 2023 due to server migration to the Cloud..
https://www.ibm.com/support/pages/node/6856445".
[ITM Support Chatbot section]
Summary: Please also take some time to experience our ‘Chat with Support’. This Chatbot has now been optimized for use with ITM Tivoli Monitoring.Use it to get answers to your questions relating to the product. The link to the technote gives more information on how the chatbot can be located and utilized to help you.
https://www.ibm.com/support/pages/node/6695945.
Product Synonym
APM;ITM;ITCAM;ITCAM4TX;
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Document Information
Modified date:
28 October 2024
UID
ibm17167902