Troubleshooting
Problem
This document provides a quick reference for common IBM i OS installation, upgrade, migration, and recovery tasks. It also includes links to additional documents such as the IBM i OS installation manual, backup manual, Memo to users, PTF information, and more.
Resolving The Problem
Click on the arrow to expand the section that describes the task you would like to accomplish. This section will provide links to the appropriate documentation to complete the task.
Installation
Installation of a new system using IBM distribution media
| Install Release | Guide | Chapter | Additional Documentation |
| 7.1 | IBM i: IBM i and related software Installing, upgrading, or deleting IBM i and related Software (SC41-5120-11) | Chapter 11. Installing IBM i and related software on a new system or logical partition | |
| 7.2 | IBM i: IBM i and related software Installing, upgrading, or deleting IBM i and related Software (SC41-5120-12) | Chapter 12 Installing IBM i and related software on a new system or logical partition | |
| 7.3 | (SC41-5120-13) | Chapter 12 Installing IBM i and related software on a new system or logical partition | |
7.4 | (SC41-5120-14) | Chapter 12 Installing IBM i and related software on a new system or logical partition | |
| 7.5 | (SC41-5120-15) | Chapter 12 Installing IBM i and related software on a new system or logical partition | |
| 7.6 | (SC41-5120-16) | Installing IBM i and related software on a new system or logical partition |
Installation of a new system using backup media from another system or partition
| Target | Guide | Chapter | Additional Documentation |
| 7.1 | System i: Systems management Recovering your system (SC41-5304-10) | Appendix D. Recovering your system to a different system | |
| 7.2 | IBM i Version 7.2 Systems Management Recovering your system (SC41-5304-11) | Appendix D. Recovering your system to a different system | |
| 7.3 | IBM i Version 7.3 Systems Management Recovering your system (SC41-5304-12) | Appendix D. Recovering your system to a different system | |
| 7.4 | IBM i Version 7.4 Systems Management Recovering your system (SC41-5304-13) | Appendix D. Recovering your system to a different system | |
| 7.5 | IBM i Version 7.5 Systems Management Recovering your system (SC41-5304-14) | Appendix D. Recovering your system to a different system | |
| 7.6 | IBM i Version 7.6: Systems management Recovering your system (SC41-5304-15) | Appendix D. Recovering your system to a different system |
Installation of a new system with iASP using backup media from another system or partition
| Install Release | Guide | Chapter | Additional Documentation |
| 7.1 | IBM i Version 7.1: Systems management Recovering your system (SC41-5304-10) | Chapter 3 - Checklist 21: Recovering your entire system after a complete system loss including independent auxiliary storage pools | |
| 7.2 | IBM i Version 7.2: Systems management Recovering your system (SC41-5304-11) | Chapter 3 - Checklist 21: Recovering your entire system after a complete system loss including independent auxiliary storage pools | |
| 7.3 | IBM i Version 7.3: Systems management Recovering your system (SC41-5304-12) | Chapter 3 - Checklist 21: Recovering your entire system after a complete system loss including independent auxiliary storage pools | |
| 7.4 | IBM i Version 7.4: Systems management Recovering your system (SC41-5304-13) | Chapter 3 - Checklist 21: Recovering your entire system after a complete system loss including independent auxiliary storage pools | |
| 7.5 | IBM i Version 7.5: Systems management Recovering your system (SC41-5304-14) | Chapter 3 - Checklist 21: Recovering your entire system after a complete system loss including independent auxiliary storage pools | |
| 7.6 | IBM i Version 7.6: Systems management Recovering your system (SC41-5304-15) | Chapter 3 - Checklist 21: Recovering your entire system after a complete system loss including independent auxiliary storage pools |
Installation of a new logical partition using backup media from another system or partition
| Target | Guide | Chapter | Additional Documentation |
| 7.1 | IBM i Version 7.1: Systems management Recovering your system (SC41-5304-10) | Appendix D. Recovering your system to a different system | |
| 7.2 | IBM i Version 7.2: Systems management Recovering your system (SC41-5304-11) | Appendix D. Recovering your system to a different system | |
| 7.3 | IBM i Version 7.3 Systems Management Recovering your system (SC41-5304-12) | Appendix D. Recovering your system to a different system | |
| 7.4 | IBM i Version 7.4: Systems management Recovering your system (SC41-5304-13) | Appendix D. Recovering your system to a different system | |
| 7.5 | IBM i Version 7.5: Systems management Recovering your system (SC41-5304-14) | Appendix D. Recovering your system to a different system | |
| 7.6 | IBM i Version 7.6: Systems management Recovering your system (SC41-5304-15) | Appendix D. Recovering your system to a different system |
Upgrade
Upgrade of same system
| Target Release | Guide | Chapter | Additional Documentation |
| 7.1 | IBM i: IBM i and related software Installing, upgrading, or deleting IBM i and related Software (SC41-5120-11) | Chapter 5. Preparing to upgrade or replace IBM i software And Chapter 6. Upgrading or replacing software using automatic installation And Chapter 8. Checklist: Completing the IBM i upgrade or replacement | - Make sure your hardware can go to 7.1 using System to IBM i Maps |
| 7.2 | IBM i: IBM i and related software Installing, upgrading, or deleting IBM i and related Software (SC41-5120-12) | Chapter 6 Preparing to upgrade or replace IBM i software and Chapter 7 Upgrading or replacing software using automatic installation and Chapter 9 Checklist: Completing the IBM i upgrade or replacement | -Make sure your hardware can go to 7.2 using System to IBM i Maps |
| 7.3 | IBM i: IBM i and related software Installing, upgrading, or deleting IBM i and related Software (SC41-5120-13) | Chapter 6 Preparing to upgrade or replace IBM i software and Chapter 7 Upgrading or replacing software using automatic installation and Chapter 9 Checklist: Completing the IBM i upgrade or replacement | - Make sure your hardware can go to 7.3 using System to IBM i Maps |
| 7.4 | IBM i: IBM i and related software Installing, upgrading, or deleting IBM i and related Software (SC41-5120-14) | Chapter 6 Preparing to upgrade or replace IBM i software and Chapter 7 Upgrading or replacing software using automatic installation and Chapter 9 Checklist: Completing the IBM i upgrade or replacement | - Make sure your hardware can go to 7.4 using System to IBM i Maps |
| 7.5 | IBM i: IBM i and related software Installing, upgrading, or deleting IBM i and related Software (SC41-5120-15) | Chapter 6 Preparing to upgrade or replace IBM i software and Chapter 7 Upgrading or replacing software using automatic installation and Chapter 9 Checklist: Completing the IBM i upgrade or replacement | - Make sure your hardware can go to 7.5 using System to IBM i Maps |
| 7.6 | IBM i: IBM i and related software Installing, upgrading, or deleting IBM i and related software (SC41-5120-16) | Preparing to upgrade or replace IBM i software and Upgrading or replacing software using automatic installation and Checklist: Completing the IBM i upgrade or replacement | - Make sure your hardware can go to 7.6 using System to IBM i Maps |
Upgrade/Migration to another system
| Target Release | Guide | Chapter | Additional Documentation |
| 7.1 | IBM i Version 7.1: Systems management Recovering your system (SC41-5304-10) | Chapter 15. Release-to-Release Support. Section: Previous release to current release support | |
| 7.2 | IBM i Version 7.2: Systems management Recovering your system (SC41-5304-11) | Chapter 14. Release-to-Release Support Section: Previous release to current release support | - PSP SF98116 IBM i Memo To Users, 7.2 - PSP SF98180 IBM i Software Installation Information, 7.2 - Discontinued Products |
| 7.3 | IBM i Version 7.3: Systems management Recovering your system (SC41-5304-12) | Chapter 14. Release-to-Release Support Section: Previous release to current release support | |
| 7.4 | IBM i Version 7.4: Systems management Recovering your system (SC41-5304-13) | Chapter 14. Release-to-Release Support Section: Previous release to current release | |
| 7.5 | IBM i Version 7.5: Systems management Recovering your system (SC41-5304-14) | Chapter 14. Release-to-Release Support Section: Previous release to current release | |
| 7.6 | IBM i Version 7.6: Systems management Recovering your system (SC41-5304-15) | Chapter 17. Release-to-Release Support Section: Previous release to current release |
Migration
Migration from one system to another system at the same release
| Target Release | Guide | Chapter | Additional Documentation |
| 7.1 | IBM i Version 7.1: Systems management Recovering your system (SC41-5304-10) | Appendix D. Recovering your server to a different server | N/A |
| 7.2 | IBM i Version 7.2: Systems management Recovering your system (SC41-5304-11) | Appendix D. Recovering your server to a different server | N/A |
| 7.3 | IBM i Version 7.3 Systems Management Recovering your system (SC41-5304-12) | Appendix D. Recovering your system to a different system | N/A |
| 7.4 | IBM i Version 7.4: Systems management Recovering your system (SC41-5304-13) | Appendix D. Recovering your system to a different system | N/A |
| 7.5 | IBM i Version 7.5: Systems management Recovering your system (SC41-5304-14) | Appendix D. Recovering your system to a different system | N/A |
| 7.6 | IBM i Version 7.6: Systems management Recovering your system (SC41-5304-15) | Appendix D. Recovering your system to a different system | N/A |
Upgrade/Migration to another system
| Target Release | Guide | Chapter | Additional Documentation |
| 7.1 | IBM i Version 7.1: Systems management Recovering your system (SC41-5304-10) | Chapter 15. Release-to-Release Support. Section: Previous release-to-current release support | |
| 7.2 | IBM i Version 7.2: Systems management Recovering your system (SC41-5304-11) | Chapter 14. Release-to Release Support Section: Previous release to current release support | - PSP SF98116 IBM i Memo To Users, 7.2 - PSP SF98180 IBM i Software Installation Information, 7.2 - Pre-upgrade verification tool |
| 7.3 | IBM i Version 7.3: Systems management Recovering your system (SC41-5304-12) | Chapter 14. Release-to Release Support Section: Previous release to current release support | |
| 7.4 | IBM i Version 7.4: Systems management Recovering your system (SC41-5304-13) | Chapter 14. Release-to Release Support Section: Previous release to current release support | |
| 7.5 | IBM i Version 7.5: Systems management Recovering your system (SC41-5304-14) | Chapter 14. Release-to Release Support Section: Previous release to current release support | |
| 7.6 | IBM i Version 7.6: Systems management Recovering your system (SC41-5304-15) | Chapter 17. Release-to-Release Support Section: Previous release to current release |
Synchronization: Updating a system with another system's current data (same release)
| Target Release | Guide | Chapter | Additional Documentation |
| 7.1 | IBM i Version 7.1: Systems management Recovering your system (SC41-5304-10) | Chapter 16: System synchronization: Planning and procedures | N/A |
| 7.2 | IBM i Version 7.2: Systems management Recovering your system (SC41-5304-11) | Chapter 15. System synchronization: Planning and procedures | N/A |
| 7.3 | IBM i Version 7.3: Systems management Recovering your system (SC41-5304-12) | Chapter 15. System synchronization: Planning and procedures | N/A |
| 7.4 | IBM i Version 7.4: Systems management Recovering your system (SC41-5304-13) | Chapter 15. System synchronization: Planning and procedures | N/A |
| 7.5 | Chapter 15. System synchronization: Planning and procedures | N/A | |
| 7.6 | IBM i Version 7.6: Systems management Recovering your system (SC41-5304-15) | Chapter 18. System synchronization: Planning and procedures | N/A |
Disaster Recovery
Disaster Recovery to the same system (Basic)
| Target | Guide | Chapter | Additional Documentation |
| 7.1 | IBM i Version 7.1: Systems management Recovering your system (SC41-5304-10) | Appendix C. Recovering your system | N/A |
| 7.2 | IBM i Version 7.2: Systems management Recovering your system (SC41-5304-11) | Appendix C. Recovering your system | N/A |
| 7.3 | IBM i Version 7.3 Systems Management Recovering your system (SC41-5304-12) | Appendix C. Recovering your system | N/A |
| 7.4 | IBM i Version 7.4: Systems management Recovering your system (SC41-5304-13) | Appendix C. Recovering your system | N/A |
| 7.5 | IBM i Version 7.5: Systems management Recovering your system (SC41-5304-14) | Appendix C. Recovering your system | N/A |
| 7.6 | IBM i Version 7.6: Systems management Recovering your system (SC41-5304-15) | Appendix C. Recovering your system | N/A |
Note: This is an alternative to Checklist 20: Recovering your entire system after a complete system loss.
Disaster Recovery to a different system (Basic)
| Target | Guide | Chapter | Additional Documentation |
| 7.1 | IBM i Version 7.1: Systems management Recovering your system (SC41-5304-10) | Appendix D. Recovering your system to a different system | N/A |
| 7.2 | IBM i Version 7.2: Systems management Recovering your system (SC41-5304-11) | Appendix D. Recovering your server to a different server | N/A |
| 7.3 | IBM i Version 7.3 Systems Management Recovering your system (SC41-5304-12) | Appendix D. Recovering your system to a different system | N/A |
| 7.4 | IBM i Version 7.4: Systems management Recovering your system (SC41-5304-13) | Appendix D. Recovering your system to a different system | N/A |
| 7.5 | IBM i Version 7.5: Systems management Recovering your system (SC41-5304-14) | Appendix D. Recovering your system to a different system | N/A |
| 7.6 | IBM i Version 7.6: Systems management Recovering your system (SC41-5304-15) | Appendix D. Recovering your system to a different system | N/A |
Note: This is an alternative to Checklist 20: Recovering your entire system after a complete system loss
Disaster Recovery with Independent ASPs
| Target | Guide | Chapter | Additional Documentation |
| 7.1 | IBM i Version 7.1: Systems management Recovering your system (SC41-5304-10) | Chapter 3 - Checklist 21: Recovering your entire system after a complete system loss including independent auxiliary storage pools | N/A |
| 7.2 | IBM i Version 7.2: Systems management Recovering your system (SC41-5304-11) | Chapter 3 - Checklist 21: Recovering your entire system after a complete system loss including independent auxiliary storage pools | N/A |
| 7.3 | IBM i Version 7.3 Systems Management Recovering your system (SC41-5304-12) | Chapter 3 - Checklist 21: Recovering your entire system after a complete system loss including independent auxiliary storage pools | N/A |
| 7.4 | IBM i Version 7.4: Systems management Recovering your system (SC41-5304-13) | Chapter 3 - Checklist 21: Recovering your entire system after a complete system loss including independent auxiliary storage pools | N/A |
| 7.5 | IBM i Version 7.5: Systems management Recovering your system (SC41-5304-14) | Chapter 3 - Checklist 21: Recovering your entire system after a complete system loss including independent auxiliary storage pools | N/A |
| 7.6 | IBM i Version 7.6: Systems management Recovering your system (SC41-5304-15) | Chapter 3 - Checklist 21: Recovering your entire system after a complete system loss including independent auxiliary storage pools | N/A |
Disaster Recovery of a logical partition to another logical partition
| Target | Guide | Chapter | Additional Documentation |
| 7.1 | System i: Systems management Recovering your system (SC41-5304-10) | Chapter 3 – Checklist 22: Restoring a logical partition to another logical partition | N/A |
| 7.2 | System i: Systems management Recovering your system (SC41-5304-11) | Chapter 3 - Checklist 22: Restoring a logical partition to another logical partition | N/A |
| 7.3 | System i: Systems management Recovering your system (SC41-5304-12) | Chapter 3 - Checklist 22: Restoring a logical partition to another logical partition | N/A |
| 7.4 | IBM i Version 7.4: Systems management Recovering your system (SC41-5304-13) | Chapter 3 - Checklist 22: Restoring a logical partition to another logical partition | N/A |
| 7.5 | IBM i Version 7.5: Systems management Recovering your system (SC41-5304-14) | Chapter 3 - Checklist 22: Restoring a logical partition to another logical partition | N/A |
| 7.6 | IBM i Version 7.6: Systems management Recovering your system (SC41-5304-15) | Chapter 3 - Checklist 22: Restoring a logical partition to another logical partition | N/A |
IBM i Documentation link
Additional Links:
Standard and Keyed Media Set - Master List
Installation and Setup Planning
Release life cycle
System to IBM i maps
i5/OS Resaves
Ordering upgrade images from Electronic Software Support (ESS)
Entitled Software Support - Download media, retrieve license keys, and so on.
Entitled Software Support - Download media, retrieve license keys, and so on.
References:
* Use the first filter to select the "Preventative Service Planning" and the second filter to select the Version. The Version filter contains levels in two different formats, for example "750" and "7.5.0". Either format can be selected. Additional information can be found in:
IBM i APARs/PTFs have migrated to Known Issues/Fix Information
IBM i APARs/PTFs have migrated to Known Issues/Fix Information
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Historical Number
480731594
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Modified date:
14 November 2025
UID
nas8N1018774