A reimagined customer experience with an AI-powered virtual assistant has enabled Camping World to increase agent efficiency 33% and modernize its call centers.
A virtual agent named Anna uses a powerful conversational AI platform to conduct over a million customer conversations per year and to speed customer service. Anna answers 90% of customers’ requests in the Dutch or English language.
AI, analytics, and cloud technology are combined to power Ava, a virtual assistant who can answer more than 150 common questions 24x7 in English and Spanish, and predict next-bus arrivals in real time.
You’ve seen the stories of success. Are you ready to build your own AI chatbots? See what watsonx Assistant can do when you schedule a personal demonstration with a product specialist or take a self-guided tour.