Resources

IBM as a leader

report

IDC MarketScape

See why IBM watsonx Orchestrate was named a Leader in the IDC MarketScape for Worldwide Agentic AI Platform Software

report

Gartner Magic Quadrant™

Learn why IBM was named a Leader in the 2025 Gartner® Magic Quadrant™ for AI Application Development Platforms.

On demand webinars

Couldn’t make it to the live webinar? Watch the replay to see what you missed.

Flexible by design, reliable by proof

Learn how to balance agentic AI with deterministic workflows to build AI agents that are reliable, secure and governed. Discover practical approaches for testing, evaluating and scaling AI agents in real-world enterprise environments.

AI agents at scale: Success stories from Salesforce, Box and LTIMindtree

Hear how leading organizations are deploying AI agents across sales, HR and IT to boost productivity, streamline operations and drive measurable business outcomes.

The interoperability blueprint for enterprise AI

Learn why interoperability is essential for scaling AI and discover how connected, well-governed AI agents can work across teams, tools and business processes to deliver consistent outcomes.

Designing AI-powered customer engagement

Explore how AI agents can help customer care teams resolve issues faster, improve customer satisfaction and integrate seamlessly into existing workflows while maintaining trust and governance.

Fixing the accuracy gap in AI-powered search

Discover why enterprise AI search often struggles with accuracy and learn practical strategies for delivering trusted, source-grounded answers from your organization's knowledge and content.

Beyond chatbots: AI agents for customer care

See how AI agents are transforming customer care by moving beyond automation to help organizations resolve customer issues faster and deliver more personalized experiences

Fact or fiction? Top misconceptions about AI agents

Separate hype from reality as IBM and MINT.ai experts examine common misconceptions about AI agents and discuss how organizations are using them to drive real business value.

Case studies

See how other organizations are making an impact with agentic AI.

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Farmers State Bank

See how AI knowledge agents can help employees find trusted information faster while preserving permissions, source traceability and enterprise governance requirements.

Riyadh Air

Discover how Riyadh Air partnered with IBM to build an AI-native operating model that orchestrates data, systems and AI agents across the business, delivering connected experiences, operational efficiency and innovation at scale.

MyLua Health

See how MyLua Health uses AI-powered automation and intelligent workflows to help deliver more personalized experiences, streamline operations and improve engagement across the healthcare journey.

Serre Chevalier

See how Serre Chevalier used AI orchestration to deliver more personalized customer experiences, streamline service operations and help teams respond more effectively across the customer journey.

UFC

UFC editors once relied on manual research to tell the story of each fight. Today an AI insights agent helps them produce an estimated 3 times more insights for fans.

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Dun & Bradstreet

Vetting suppliers used to mean slow, manual research. Dun & Bradstreet built an AI assistant that turns more than 590 million records into answers buyers can use.

Avid Solutions

Learn how a research and development firm is using IBM watsonx Orchestrate to help reduce errors and alleviate operational burdens

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FloCareer

FloCareer runs 20,000 technical interviews a month. To keep up, its team uses watsonx Orchestrate to find qualified interviewers in seconds and start outreach in one place.

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IBM HR

IBM turned AskHR from a virtual assistant into an AI agent with watsonx Orchestrate. It now automates about 80 HR tasks so advisors can focus on the most complex needs.

An empty Royal Box on Centre Court during the first ever practice session there ahead of The Championships 2022. Held at The All England Lawn Tennis Club, Wimbledon. Day -4 Thursday 23/06/2022. Credit: AELTC/Joe Toth

Wimbledon

Wimbledon fans who can’t be there still want every detail. IBM helped build Match Chat, an AI assistant that answers their questions using live and historical match data.

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Georgia Institute of Technology

In Stonecrest, Georgia, AI agents built with watsonx Orchestrate and IBM Maximo manage solar, irrigation and drone data, cutting manual field response times by 60%.

US Open

Each point at the US Open creates more than 800 data points. The USTA editorial team uses watsonx Orchestrate to help turn that data into AI insights for millions of fans.

Video series

Watch IBM watsonx Orchestrate in action.

Track your AWS Bedrock agents in watsonx Orchestrate

See how to connect an AWS Bedrock agent to watsonx Orchestrate, then track its conversations, traces and token usage in one place.

Gain visibility into every AI agent

See how IBM watsonx Orchestrate provides centralized governance and real-time observability across externally built AI agents, helping teams monitor usage, performance, errors, and costs at scale.

Optimize AI agent performance with AgentOps

Discover how watsonx Orchestrate uses automated simulations and adaptive optimization to continuously test, refine, and improve agent accuracy, consistency, and tool usage at scale.

Build trust into every AI agent action

Discover how watsonx Orchestrate and IBM Verify connect identity, governance, and security throughout the agent lifecycle, from onboarding to execution.

Blogs

Read expert viewpoints on trending topics around business automation, agentic AI use cases and more.

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Why interoperability is the foundation of productive enterprise AI

Learn why interoperability is becoming essential for enterprise AI and discover how connected AI agents can work across tools, teams and business processes to improve productivity, governance and scale.

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Building and evaluating AI agents for the real world

Explore practical approaches for combining deterministic workflows and agentic AI to build intelligent systems that are adaptable, reliable and ready for enterprise use.

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AI agent strategies for enterprise scale

Discover three strategies for overcoming common barriers to agentic transformation and learn how to scale AI with openness, integration and governance at the core.

Professionals collaborating around a conference table equipped with laptops and mobile devices.

The hidden costs of knowledge fragmentation

Learn how fragmented information impacts productivity, governance and decision-making, and discover how AI knowledge agents can provide trusted, source-grounded answers at scale.

A business professional sits at a table while speaking on a mobile phone, conveying quiet focus and communication in a calm, modern interior setting.

Why customer care needs agentic orchestration

Explore how AI agents move beyond traditional chatbots to help organizations resolve issues faster, streamline workflows and deliver more connected customer experiences.

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Introducing agent assist in watsonx Orchestrate

Learn how agent assist helps customer service teams detect intent, automate workflows and recommend next-best actions directly within existing tools and processes.

Support

Get the help you need to build and manage agents with IBM watsonx Orchestrate. Explore the documentation, connect with other users and share ideas for the product.

Community

Ask questions, get answers from IBM experts and other users, and find tips, discussions and events about building and scaling AI agents.

Idea portal

Suggest new features, vote on ideas from other users and follow their status as the IBM product team reviews them for future releases.

Product documentation and support

Find setup guides, tutorials, release notes and troubleshooting steps to help you build, deploy and manage agents in IBM watsonx Orchestrate.