Case studies
Hear how our clients, users and analysts agree that watsonx Assistant can improve customer service and boost agent productivity
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Icons representing several industries included in the watsonx Assistant case studies
Humana reduces costly pre-service calls from providers to confirm patient insurance coverage, handling 7,000+ calls per day. Learn more
Camping World

A reimagined customer experience with an AI-powered virtual assistant has enabled Camping World to increase agent efficiency 33% and modernize its call centers.


A virtual agent named Anna uses a powerful conversational AI platform to conduct over a million customer conversations per year and to speed customer service. Anna answers 90% of customers’ requests in the Dutch or English language.

VIA Metropolitan Transit

AI, analytics, and cloud technology are combined to power Ava, a virtual assistant who can answer more than 150 common questions 24x7 in English and Spanish, and predict next-bus arrivals in real time.

We needed flexibility around our NLP/NLU (natural language processing and natural language understanding) solution so we could change the dialogues and interactions, and address the new needs of customers on that specific day. Jeroen Das Product Owner of Conversational AI ABN AMRO Bank N.V.
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