Overview
Why integrate IBM Watson® Assistant on the phone?
Improve first-contact resolution and the customer experience with market-leading natural language processing (NLP), the ability to cover over 1,000 topics and smooth channel and agent handoff. Infused with IBM Watson® Text to Speech and IBM Watson® Speech to Text, IBM Watson Assistant can deliver the following benefits:
- Resolve support issues the first time your customer calls.
- Reduce long hold times and improve agent productivity.
- Increase customer satisfaction while lowering costs.
- Realize USD 25 million in benefits over three years.
Respect your customers time
Cover 1000+ topics with conversational AI, no long menu trees or IVRs required
Improve first contact resolution
Instantly understand why someone is calling through the power of artificial intelligence
Seamless agent handoff
Handle calls on the phone or automatically pass your customer to an agent with context for a quick resolution
Improve the conversational experience
Answer customer questions in real-time
Never let your customers get stuck. Watch how machine learning technology can simplify a complex banking interaction using an AI-powered voice assistant that can interact over voice or text.
Watson Assistant Voice and SMS Demo (01:23)
Integrate with your call center
Phone integration with Watson Assistant made easy
Set up a SIP trunk
Connect to Genesys Cloud CX in under 30 minutes or integrate with any contact center that uses SIP, an industry standard.
Add a voice channel
Provision a free phone number, powered by IBM’s partner IntelePeer, to test and launch your voice chatbot.
Optimize your bot
Customize your virtual assistant for any channel. Simply re-use dialog, tailoring responses for phone.
Testimonial
With IBM’s wealth of experience in AI, we were able to work together to seamlessly integrate Watson Assistant into our call centers, helping us provide thousands of citizens in a matter of days with trusted, reliable information about COVID-19.
Kristine Campagna
COO of COVID Operations, Rhode Island Department of Health