GRI G4 Content Index


This 2017 GRI report, based on the G4-Core guidelines, supplements the IBM 2016 Corporate Responsibility Report. You may view the full GRI report in PDF form (PDF, 1.3MB) for printing or review purposes, with links provided to supporting references where applicable.

    Strategy and Analysis Information Links Page(s)   Omissions   External Assurance Page(s)
G4-1   Statement from the most senior decision-maker at IBM about the relevance of sustainability to the organization and the organization's strategy for addressing sustainability. Statement From Senior Decision-maker        
    Organizational Profile Information Links Page(s)   Omissions   External Assurance Page(s)
G4-3   Name of the organization. International Business Machines Corporation        
G4-4   Activities, brands, products, and services. Activities, Brands, Products, and Services

2016 IBM Annual Report (PDF, 5.3MB)
19-23;30-35      
G4-5   Location of the organization’s headquarters. IBM's corporate offices are located in Armonk, New York, USA.        
G4-6   Number of countries where the organization operates, and names of countries where either the organization has significant operations or that are specifically relevant to the topics covered in the report. Location of Operations

2016 10-K Exhibit 21 (PDF, 102KB)
       
G4-7   Nature of ownership and legal form. IBM is a public New York State Corporation.        
G4-8   Markets served (including geographic breakdown, sectors served, and types of customers and beneficiaries). Markets Served

2016 IBM Annual Report (PDF, 5.3MB)

2016 IBM 10K (2.94 MB)

2016 Corporate Responsibility Report
 

19-23
     
G4-9   Scale of reporting organization: Scale of the Organization        
G4-10   Information on employees and other workers. Information on Employees and Other Workers        
G4-11   Percentage of total employees covered by collective bargaining agreements Collective Bargaining Agreements     No  
G4-12   Description of the organization's supply chain. Supply Chain

2016 Corporate Responsibility Report
    No  
G4-13   Significant changes during the reporting period to the organization’s size, structure, ownership, or its supply chain. Significant Changes to the Organization and its Supply Chain     No  
    Commitments to External Initiatives Information Links Page(s)   Omissions   External Assurance Page(s)
G4-14   Whether and how the organization applies the Precautionary Principle or approach. Precautionary Principle or Approach

IBM Engineering Specification 46G3772: Baseline Environmenta...

IBM Environmental Information for Suppliers

Materials Use at IBM

IBM Environmental Reporting



8-18

35-37
  No  
G4-15   List of externally developed economic, environmental and social charters, principles, or other initiatives to which the organization subscribes or which it endorses. External Initiatives

IBM Environmental Reporting

EICC Code of Conduct

Voluntary Environmental Initiatives
 

 

11

 
  Yes

EICC Code of Conduct V5 (PDF, 376KB)
 
G4-16   Memberships of industry or other associations, and national or international advocacy organizations. Membership of Associations        
    Identified Material Aspects and Boundaries Information Links Page(s)   Omissions   External Assurance Page(s)
G4-17   Entities included in the consolidated financial statements. Entities Included in the Consolidated Financial Statements

2016 10-K Exhibit 21 (PDF, 102KB)

    No  
G4-18   Details on report content and G4 Aspect boundaries. Defining Report Content and Boundaries

2016 Corporate Responsibility Report

       
G4-19   A list of the material aspects identified in the process for defining report content. List of Material Aspects

2016 Corporate Responsibility Report
    No  
G4-20   Aspect Boundary within the organization Internal Boundary

2016 Corporate Responsibility Report
       
G4-21   Aspect Boundary outside the organization. External Boundary

2016 Corporate Responsibility Report
       
G4-22   Explanation of the effect of any restatements of information provided in previous reports, and the reasons for such restatements. Restatements of Information

2016 10-K Exhibit 21 (PDF, 102KB)
       
G4-23   Significant changes from previous reporting periods in Materiality and Boundaries. There are no significant changes to scope, boundary or measurement methods from IBM's first GRI report, released 2008.        
    Stakeholder Engagement Information Links Page(s)   Omissions   External Assurance Page(s)
G4-24   List of stakeholder groups engaged by the organization. List of Stakeholder Groups

2016 Corporate Responsibility Report
       
G4-25   Basis for identification and selection of stakeholders with whom to engage. Identifying and Selecting Stakeholders        
G4-26   Organization's approach to stakeholder engagement, including frequency of engagement by type and by stakeholder group, and an indication of whether any of the engagement was undertaken specifically as part of the report preparation process. Approach to Stakeholder Engagement

2016 Corporate Responsibility Report
       
G4-27   Key topics and concerns that have been raised through stakeholder engagement. Key Topics and Concerns Raised

2016 Corporate Responsibility Report
       
    Report Profile Information Links Page(s)   Omissions   External Assurance Page(s)
G4-28   Reporting period for information provided. Reporting Period

2016 IBM Annual Report (PDF, 5.3MB)
       
G4-29   Date of most recent previous report. Date of Most Recent Report

2016 Corporate Responsibility Report
       
G4-30   Reporting cycle (such as annual, biennial). IBM reports according to the GRI annually, completed in the second quarter of each calendar year (April-June) for the prior full calendar/fiscal year.        
G4-31   Contact point for questions regarding the report or its contents. Contact Point for Questions Regarding the Report        
G4-32   GRI Content Index CGRI Content Index

       
G4-33   Policy and current practices with regard to seeking external assurance for the report Assurance

IBM's ISO 14001 & ISO 50001 Registrations

IBM Auditing and Verification
       
    Governance Information Links Page(s)   Omissions   External Assurance Page(s)
G4-34   Governance structure of the organization, including committees of the highest governance body and committees responsible for the decision-making on economic, environmental, and social topics. Governance Structure

2017 IBM Proxy Statement (PDF, 1.0MB)
    No

 
 
    Ethics and Integrity Information Links Page(s)   Omissions   External Assurance Page(s)
G4-56   A description of the organization’s values, principles, standards, and norms of behavior. Values, Principles, Standards, And Norms Of Behavior

www.ibm.com/ibm/values/us/
       
    Disclosures on Management Approach Information Links Page(s)   Omissions   External Assurance Page(s)
    Disclosure on Management Approach Disclosure on Management Approach - Global G4-DMA

CDP Climate Change / CDP Water / CDP Supply Chain Scope 3 GH...

CDP Disclosure

IBM Environmental Reporting
 

 

 

4, 14
  Yes

IBM's ISO 14001 & ISO 50001 Registrations

IBM Auditing and Verification

 
 

ISO 50001 certi...

Attached 2017 G...

 
    Category: Economic Information Links Page(s)   Omissions   External Assurance Page(s)
    Disclosure on Management Approach Economic Disclosure on Management Approach G4-DMA

2016 IBM Annual Report (PDF, 5.3MB)

2016 Corporate Responsibility Report
       
    Aspect: Economic Performance Information Links Page(s)   Omissions   External Assurance Page(s)
G4-EC1   Direct economic value generated and distributed (EVG&D) on an accruals basis, including the basic components for the organization’s global operations Direct Economic Value Generated And Distributed

2016 IBM Annual Report

2016 IBM 10K (PDF, 2.94MB)
       
G4-EC2   Risks and opportunities posed by climate change that have the potential to generate substantive changes in operations, revenue, or expenditure. Financial Implications And Other Risks And Opportunities Due To Climate Change

IBM Environmental Reporting
  No

 
   
G4-EC3   Defined benefit plan obligations and other retirement plans. Defined Benefit Plan Obligations and Other Retirement Plans

  Not Applicable

Data provided
No

 
 
    Aspect: Market Presence Information Links Page(s)   Omissions   External Assurance Page(s)
    Disclosure on Management Approach G4-DMA - Aspect: Market Presence        
G4-EC5   Ratios of standard entry level wage by gender compared to local minimum wage at significant locations of operation: Entry Wage Ratios   Confidentiality constraints

 
No  
G4-EC6   Percentage of senior management at significant locations of operation that are hired from the local community. Proportion Of Senior Management Hired From The Local Community

    No

 
 
    Aspect: Indirect Economic Impacts Information Links Page(s)   Omissions   External Assurance Page(s)
    Disclosure on Management Approach G4-DMA - Aspect: Indirect Economic Impacts

2016 Corporate Responsibility Report
       
G4-EC7   Extent of development of significant infrastructure investments and services supported. Infrastructure Investments And Services Supported

2016 Corporate Responsibility Report
       
G4-EC8   Examples of significant identified indirect economic impacts of the organization, including positive and negative impacts. Significant Indirect Economic Impacts

2016 Corporate Responsibility Report
    No

 
 
    Aspect: Procurement Practices Information Links Page(s)   Omissions   External Assurance Page(s)
    Disclosure on Management Approach G4-DMA - Aspect: Procurement Practices

2016 Corporate Responsibility Report

IBM Social and Environmental Management System Supplier Requ...

IBM Supplier Diversity
    No

 
 
G4-EC9   Percentage of the procurement budget used for significant locations of operation that is spent on suppliers local to that operation. Proportion Of Spending On Local Suppliers

2016 Corporate Responsibility Report
  Not Applicable

As noted, IBM has a global supplier base attenuated to the needs of its product and services offerings. Included in this is a well-recognized supplier diversity component. IBM does not set target for local supplier sourcing, however, many of our needs are fulfilled on a local / regional level depending on optimized sourcing based on IBM and customer needs.
No  
    Category: Environmental Information Links Page(s)   Omissions   External Assurance Page(s)
    Disclosure on Management Approach Environmental Disclosure on Management Approach G4-DMA

IBM's ISO 14001 & ISO 50001 Registrations

IBM's Worldwide Environmental Management System

    Yes

 
 
    Aspect: Materials Information Links Page(s)   Omissions   External Assurance Page(s)
    Disclosure on Management Approach G4-DMA - Aspect: Materials

IBM's Worldwide Environmental Management System

IBM Social and Environmental Management System Supplier Requ...

IBM Supplier Product Packaging Environmental Requirements

IBM Supply Chain Environmental Responsibilities

IBM Product Stewardship

IBM's Environmental Packaging Program

Global Asset Recovery Services and product end-of-life manag...
    No

 
 
G4-EN1   Total weight or volume of materials that are used to produce and package the organization’s primary products and services during the reporting period. Materials Used By Weight Or Volume

IBM Product Stewardship

IBM's Environmental Packaging Program
    No

 
 
G4-EN2   Percentage of recycled input materials used to manufacture the organization’s primary products and services. Recycled Input Materials Used

IBM Environmental Reporting
  Not Applicable

IBM has no longer a corporate goal for recycled materials in plastics. We still directly procure paper and paper/wood-based packaging materials with recycled content and that is warranted by our suppliers as being sourced from sustainably managed forests. In addition, some plastics and much of the metal included in our products come from recycled sources. However we have no recycled materials goals.
No

 
 
    Aspect: Energy Information Links Page(s)   Omissions   External Assurance Page(s)
    Disclosure on Management Approach G4-DMA - Aspect: Energy

IBM's ISO 14001 & ISO 50001 Registrations

IBM Environmental Affairs Policy

CDP Disclosure

IBM Environmental Reporting

 

 

 

Section 3 pages...

Climate and Ene...
  Yes

BVC Verification for 2015 GHG Emissions (PDF, 126 KB)

IBM Auditing and Verification
 
G4-EN3   Total fuel consumption within the organization from non-renewable sources, in joules or multiples, and including fuel types used. Energy Consumption Within the Organization     Yes

IBM Verification Statement for 2015 GHG Emissions

IBM Auditing and Verification
 
G4-EN4   Energy consumption outside of the organization, in joules or multiples. Energy Consumption Outside of the Organization   No

 
 
G4-EN5   Energy intensity ratio for the organization. Energy Intensity   No

 
 
G4-EN6   Amount of reductions in energy consumption achieved as a direct result of conservation and efficiency initiatives, in joules or multiples. Reduction of Energy Consumption     Yes

IBM Verification Statement for 2015 GHG Emissions (PDF, 126 KB)
 
G4-EN7   Reductions in energy requirements of sold products and services achieved during the reporting period, in joules or multiples. Reductions in Energy Requirements of Products and Services

2016 Project Level Savings
  No

 
 
    Aspect: Water Information Links Page(s)   Omissions   External Assurance Page(s)
    Disclosure on Management Approach G4-DMA - Aspect: Water

IBM's ISO 14001 & ISO 50001 Registrations

IBM Environmental Reporting

  No

 
G4-EN8   Total volume of water withdrawn broken down by source. Water Withdrawal by Source

IBM Environmental Reporting

CDP Climate Change / CDP Water / CDP Supply Chain Scope 3 GH...
    No  
G4-EN9   Total number of water sources significantly affected by withdrawal by type. IBM Environmental Reporting   Not Applicable

IBM has not identified water sources that are know to be significantly affected from our tracked locations in water stressed regions worldwide. IBM established its first water conservation goal in the year 2000, focusing on the significant use of water in our microelectronics manufacturing operations. From 2000 to 2015, IBM’s water conservation efforts avoided the accumulated use of 21.3 million cubic meters of water in those operations. With the divestiture of IBM’s semiconductor manufacturing operations in July 2015, our direct water use was reduced substantially. IBM’s remaining water use is primarily associated with cooling at our large facilities and data centers, and with irrigation and domestic water uses at facilities occupied by IBM. In 2015, IBM set out to better quantify and understand the environmental impacts of our water use after the divestiture of our semiconductor manufacturing operations. We first identified data centers and other large IBM locations in water-stressed regions. Then, in early 2016, IBM established a new goal to achieve ongoing year-to-year reductions in water withdrawals at these locations. Many of these locations had already undertaken significant projects to reduce their water use. Second generation water conservation goal: In 2015 we identified 45 data centers and other large IBM locations located in water-stressed regions. We did this by using the World Business Council for Sustainable Development’s Global Water Tool, which highlighted places around the globe with highly stressed, or extremely highly stressed, water resources. Then, in early 2016, IBM established a new goal to achieve ongoing year-to-year reductions in water withdrawals at these locations, even though many of these locations had already undertaken projects to reduce water consumption. In 2016, IBM reduced water withdrawals at these locations in water-stressed regions by 6.6 percent against a 2015 baseline year. Water sources for these locations consisted of municipal water supplies (72 percent), surface water (24 percent), and groundwater (4 percent). These sources accounted for 97 percent of total water use at these locations, while 3 percent came from on-site process water reuse, process water recycling, or grey water.
No  
G4-EN10   Total volume of water recycled and reused by the organization. Water Recycled and Reused

IBM Environmental Reporting
    No  
    Aspect: Biodiversity Information Links Page(s)   Omissions   External Assurance Page(s)
    Disclosure on Management Approach G4-DMA - Aspect: Biodiversity

IBM's Worldwide Environmental Management System

IBM's Wildlife Habitat Council sites.

     
G4-EN11   Operational sites owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas. IBM's Wildlife Habitat Council sites.   Not Applicable

IBM's facilities and operations are not located in or near areas of high biodiversity value. Nevertheless, we have established wildlife habitat programs to further enhance habitat at a number of our locations, including corporate headquarters in Armonk, NY. The programs at five IBM facilities have been certified by the Wildlife Habitat Council. See the below website reference.
   
G4-EN12   Nature of the organization's significant direct and indirect impacts of activities, products, and services on biodiversity. No Information Available   Not Applicable

IBM's operational activities, products and services do not have a significant impact on biodiversity. IBM has not identified biodiversity protection as a corporate-wide significant environmental aspect. While habitat and biodiversity protection have international focus by governments there interaction with IBM locations is limit.

IBM's first corporate policy on environment was issued in 1971, and is continually updated. In support of the policy, the company has maintained a strong environmental management system (EMS) for over 30 years. IBM's worldwide EMS helps identify and effectively manage the potential environmental impact of IBM's operations. IBM maintains a global ISO 14001 EMS registration to provide third party certification of IBM environmental, energy and chemical management programs.
   
G4-EN13   Size and location of all habitat areas protected or restored, and whether the success of the restoration measure was or is approved by independent external professionals. No Information Available   Not Applicable

IBM's operations do not have an adverse impact on biodiversity and habitat and thus no habitats have been identified that need to be restored. Nevertheless, IBM has developed and manages wildlife programs to further enhance existing habitats at a number of its locations.IBM continues to promote wildlife habitat conservation and management through its membership and participation in the Wildlife Habitat Council (WHC). Five IBM sites in the United States currently have their wildlife habitat management and conservation education program certified by the WHC, including two sites where projects were recently implemented that will benefit pollinators, a group of species in decline globally due to a decrease in available habitat. In 2016, a new landscape design was incorporated at our corporate headquarters, providing nectar and pollen sources so that pollinators may flourish. In early 2017, IBM’s Research Triangle Park (RTP) site partnered with local Eagle Scouts to build a Community Garden that will provide a food source for pollinators.
   
G4-EN14   Total number of IUCN Red List species and national conservation list species with habitats in areas affected by the operations of the organization, by level of extinction risk. IBM's Worldwide Environmental Management System   Not Applicable

IBM's operations worldwide are not located in areas of significant biodiversity and they have no significant impact on biodiversity or on endangered species.

IBM's first corporate policy on environment was issued in 1971, and is continually updated. In support of the policy, the company has maintained a strong environmental management system (EMS) for over 30 years. IBM's worldwide EMS helps identify and effectively manage the potential environmental impact of IBM's operations. IBM maintains a global ISO 14001 EMS registration to provide third party certification of IBM environmental, energy and chemical management programs.
   
    Aspect: Emissions Information Links Page(s)   Omissions   External Assurance Page(s)
    Disclosure on Management Approach G4-DMA - Aspect: Emissions

IBM Environmental Reporting

IBM Auditing and Verification

IBM Environmental Affairs Policy

IBM Climate Change Policy

 

Pages 15-27

 

 

 
  Yes

IBM Auditing and Verification

 

 

 
 
G4-EN15   Gross direct (Scope 1) GHG emissions in metric tons of CO2 equivalent. Direct (Scope 1) GHG Emissions     Yes

IBM Verification Statement for 2015 GHG Emissions
 
G4-EN16   Energy indirect greenhouse gas (GHG) emissions (Scope 2). Energy indirect greenhouse gas (GHG) emissions (Scope 2).

IBM Environmental Reporting
    Yes

IBM Verification Statement for 2015 GHG Emissions
 
G4-EN17   Gross other indirect (Scope 3) GHG emissions in metric tons of CO2 equivalent. Other Indirect (Scope 3) GHG Emissions     Yes

IBM Verification Statement for 2015 GHG Emissions
 
G4-EN18   GHG emissions intensity ratio for the organization. GHG Emissions Intensity     No  
G4-EN19   GHG emissions reduced as a direct result of reduction initiatives, in metric tons of CO2 equivalent. Reduction Of GHG Emissions

IBM Environmental Reporting

CDP Disclosure
 

13-27

Section 3, 10.1...
  Yes

BVC Verification for 2015 GHG Emissions

IBM Auditing and Verification
 
G4-EN20   Production, imports, and exports of ODS in metric tons of CFC-11 (trichlorofluoromethane) equivalent. IBM Environmental Reporting   Not Applicable

IBM eliminated use of Class I and Class III ozone depleting substances in our products and processes in 1995. Some examples of IBM's commitment to elimination of emissions of concern over time is provided in the latest annual IBM and the Environment Report in the section on Materials research and process stewardship. See References below.
No  
G4-EN21   Significant air emissions, in kilograms or multiples for Nitrogen Oxides (NOx), Sulfur Oxides (SOx), and other significant air emissions. Nitrogen Oxides (NOx), Sulfur Oxides (SOx), and Other Significant Air Emissions     No  
    Aspect: Effluents and Waste Information Links Page(s)   Omissions   External Assurance Page(s)
    Disclosure on Management Approach G4-DMA - Aspect: Effluents and Waste

IBM Environmental Reporting
    No  
G4-EN22   Total volume of planned and unplanned water discharges. Water Discharge by Quality and Destination     No  
G4-EN23   Total weight of waste by type and disposal method. Waste by Type and Disposal Method

IBM Environmental Reporting
    No  
G4-EN24   Total number and total volume of recorded significant spills. Significant Spills

IBM Environmental Reporting

IBM's 2015 Corporate Responsibility Report
    No

 

 
 
G4-EN25   Weight of transported, imported, exported, or treated waste deemed hazardous under the terms of the Basel Convention Annex I, II, III, and VIII, and percentage of transported waste shipped internationally. Hazardous Waste     No  
G4-EN26   Identity, size, protected status, and biodiversity value of water bodies and related habitats significantly affected by the organization's discharges of water and runoff. IBM Environmental Reporting   Not Applicable

None of the Discharges from IBM locations significantly affect water bodies or related habitats.

Water discharges is identified as a corporate-wide significant environmental aspect of IBM's Worldwide Environmental Management System. While IBM tracks and measures water discharges and implement management programs were applicable, including for those wastewater discharges from IBM locations holding regulatory discharge permits worldwide, IBM does not publicly disclosure water discharge data.

IBM's water discharge program requires characterization of all water discharges from all locations owned or operated by IBM, its operating units, subsidiaries and joint business ventures worldwide. The corporate program establishes treatment and discharge limits for over 20 parameters for IBM locations where they discharge directly to receiving waters as it is not feasible to discharge to an off site private or publicly owned waste water treatment plant. All waste water treatment plants located on IBM property and/or operated by IBM and processing industrial or sanitary waste water must adhere to these IBM corporate requirements.

IBM locations that report their waste water discharges into IBM's Environmental Performance Database (EPD) are included under the global EMS and are part of the ISO14001 accreditation, so the management of water discharges are included in the third party auditing process periodically.

Any significant unplanned releases to water are publicly reported in the "Accidental Releases" section of the latest IBM and the Environment report on the Web at: http://www.ibm.com/ibm/en...
No  
    Aspect: Products and Services Information Links Page(s)   Omissions   External Assurance Page(s)
    Disclosure on Management Approach G4-DMA - Aspect: Products and Services

IBM Product Stewardship

IBM's Worldwide Environmental Management System
    No

 

 
 
G4-EN27   Extent of impact mitigation of environmental impacts of products and services Mitigate Product Impact

IBM Product Stewardship

IBM Environmental Reporting

IBM Energy and Environment Solutions

    Yes

IBM's ISO 14001 & ISO 50001 Registrations

 

 
 
G4-EN28   Percentage of reclaimed products and their packaging materials for each product category. Reclaimed Products and their Packaging Materials     No  
    Aspect: Compliance Information Links Page(s)   Omissions   External Assurance Page(s)
    Disclosure on Management Approach G4-DMA - Aspect: Compliance     Yes

IBM's ISO 14001 & ISO 50001 Registrations
 
G4-EN29   Significant fines and non-monetary sanctions for non-compliance with environmental laws and/or regulations. Non-Compliance with Environmental Laws and Regulations

IBM Environmental Reporting
 

44
  Yes

IBM Environmental Reporting

IBM's ISO 14001 & ISO 50001 Registrations
 

44
    Aspect: Transport Information Links Page(s)   Omissions   External Assurance Page(s)
    Disclosure on Management Approach G4-DMA - Aspect: Transport

IBM Environmental Reporting
 

28, 39-40
  No

 
 
G4-EN30   Significant environmental impacts of transporting products and other goods and materials used for the organization's operations, and transporting members of the workforce. Transport Impact

IBM's Packaging Guidelines

IBM Environmental Reporting

CDP Disclosure
 

 

27,28,39,40

Section 14.2
  No

 

 

 
 
    Aspect: Overall Information Links Page(s)   Omissions   External Assurance Page(s)
    Disclosure on Management Approach G4-DMA - Aspect: Overall

IBM's Worldwide Environmental Management System
    Yes

IBM's ISO 14001 & ISO 50001 Registrations
 
G4-EN31   Total environmental protection expenditures and investments by type. Environmental Protection Expenditures

IBM Environmental Reporting
    No

 
 
    Aspect: Supplier Environmental Assessment Information Links Page(s)   Omissions   External Assurance Page(s)
    Disclosure on Management Approach G4-DMA - Aspect: Supplier Environmental Assessment

EICC Validated Audit Process

IBM Environmental Reporting

IBM Environmental Management system requirements for supplie...

Environmental evaluations of suppliers

EICC Code of Conduct

Electronic Industry Citizenship Coalition Statement

IBM Environmental Affairs Policy

IBM Supply chain social responsibility

IBM's ISO 14001 & ISO 50001 Registrations

IBM's Worldwide Environmental Management System
    Yes

IBM's ISO 14001 & ISO 50001 Registrations
 
G4-EN32   Percentage of new suppliers that were screened using environmental criteria. New Suppliers that were Screened Using Environmental Criteria

Env Requirements in the Supply Chain

IBM Environmental Management system requirements for supplie...

IBM Supply chain social responsibility
    Yes

IBM's ISO 14001 & ISO 50001 Registrations
 
G4-EN33   Number of suppliers assessed for environmental impacts and the number identified as having significant actual and potential negative environmental impacts. Negative Environmental Impacts in the Supply Chain and Actions Taken

IBM Environmental Management system requirements for supplie...

Environmental evaluations of suppliers

IBM's Worldwide Environmental Management System
    No  
    Aspect: Environmental Grievance Mechanisms Information Links Page(s)   Omissions   External Assurance Page(s)
    Disclosure on Management Approach G4-DMA - Aspect: Environmental Grievance Mechanism     Yes

IBM's Worldwide Environmental Management System

IBM Environmental Reporting

IBM's ISO 14001 & ISO 50001 Registrations
 

 

44

 
G4-EN34   Number of grievances about environmental impacts filed, addressed, and resolved through formal grievance mechanisms. Environmental Grievances     Yes

IBM's ISO 14001 & ISO 50001 Registrations
 
    Category: Social Information Links Page(s)   Omissions   External Assurance Page(s)
    Disclosure on Management Approach Social Disclosure on Management Approach G4-DMA        

Labor Practices and Decent Work

    Aspect: Employment Information Links Page(s)   Omissions   External Assurance Page(s)
    Disclosure on Management Approach G4-DMA - Aspect: Employment        
G4-LA1 Total number and rates of new employee hires and employee turnover by age group, gender, and region. New Employee Hires and Employee Turnover        
G4-LA2 Benefits which are standard for full-time employees of the organization but are not provided to temporary or part-time employees, by significant locations of operation. Benefits Provided to Full-Time Employees that are Not Provided to Temporary or Part-Time Employees     No  
G4-LA3 Number and retention rates of employees entitled to, that took, and that returned to work from parental leave. Parental Leave        
    Aspect: Labor/Management Relations Information Links Page(s)   Omissions   External Assurance Page(s)
    Disclosure on Management Approach G4-DMA - Aspect: Labor/Management Relations     No  
G4-LA4 Minimum number of weeks’ notice typically provided to employees and their representatives prior to the implementation of significant operational changes that could substantially affect them. Minimum Notice Periods Regarding Operational Changes     No  
    Aspect: Occupational Health and Safety Information Links Page(s)   Omissions   External Assurance Page(s)
    Disclosure on Management Approach G4-DMA - Aspect: Occupational Health and Safety

IBM Corporate Policy 127

IBM Corporate Instruction HR 110, IBM Employee Well-being

IBM OHSAS 18001 Global Certification

IBM's Well-being Management System 2017

IBM's Well-being Management System - Program Manual

IBM's 2015 Corporate Responsibility Report

 

all

all

 

 

 

 

  Yes

 

 

 

 

 

 
 
G4-LA5 Percentage of total workforce represented in formal joint management-worker health and safety committees that help monitor and advise on occupational health and safety programs. Workers Representation in Formal Joint Management–Worker Health and Safety Committees

IBM Safety Committees
    No

 
 
G4-LA6 Types of injury, injury rate (IR), occupational disease rate (ODR), lost day rate (LDR), absentee rate (AR), and work-related fatalities, for all employees and other non-employee workers whose work, or workplace, is controlled by the organization. Types of Injury and Rates of Injury, Occupational Diseases, Lost Days, and Absenteeism, and Number of Work-Related Fatalities

IBM Global Accident Rates and Prevention
  Confidentiality constraints

Total number of employees and hours worked is IBM Confidential.
No

 
 
G4-LA7 Workers with high incidence or high risk of diseases related to their occupation. Workers with High Incidence or High Risk of Diseases Related to their Occupation        
G4-LA8 Whether formal agreements (either local or global) with trade unions cover health and safety. Health and Safety Topics Covered in Formal Agreements with Trade Unions   Unavailable No  
    Aspect: Training and Education Information Links Page(s)   Omissions   External Assurance Page(s)
    Disclosure on Management Approach G4-DMA - Aspect: Training and Education     No  
G4-LA9 Average hours of training that the organization’s employees have undertaken during the reporting period. Average Hours of Training Per Year Per Employee     No  
G4-LA10 Type and scope of programs implemented and assistance provided to upgrade employee skills. Programs for Upgrading Employee Skills and Transition Assistance Programs

Reinventing Digital Learning with a Digital Marketplace Stra...
    No  
G4-LA11 Percentage of employees receiving regular performance and career development reviews, by gender and by employee category. Percentage of Employees Receiving Regular Performance and Career Development Reviews        
    Aspect: Diversity and Equal Opportunity Information Links Page(s)   Omissions   External Assurance Page(s)
    Disclosure on Management Approach G4-DMA - Aspect: Diversity and Equal Opportunity     No  
G4-LA12 Composition of governance bodies and breakdown of employees per employee category according to gender, age group, and other indicators of diversity. Diversity of Governance Bodies and Employees   Confidentiality constraints No  
    Aspect: Equal Remuneration for Women and Men Information Links Page(s)   Omissions   External Assurance Page(s)
    Disclosure on Management Approach G4-DMA - Aspect: Equal Remuneration for Women and Men        
G4-LA13 Ratio of basic salary and remuneration of women to men by employee category, by significant locations of operation. Ratio of Basic Salary and Remuneration of Women to Men   Unavailable No  
    Aspect: Supplier Assessment for Labor Practices Information Links Page(s)   Omissions   External Assurance Page(s)
    Disclosure on Management Approach G4-DMA - Aspect: Supplier Assessment for Labor Practices

EICC Code V5.1

2016 Corporate Responsibility Report
    No

 

 
 
G4-LA14 Percentage of new suppliers that were screened using labor practices criteria New Supplier Screening

EICC Code V5.1
    No

 
 
G4-LA15 Significant actual and potential negative impacts for labor practices in the supply chain and actions taken. Negative Impacts (Labor)

EICC Code V5.1

2016 Corporate Responsibility Report
    No

 

 
 
    Aspect: Labor Practices Grievance Mechanisms Information Links Page(s)   Omissions   External Assurance Page(s)
    Disclosure on Management Approach G4-DMA - Aspect: Labor Practices Grievance Mechanisms        
G4-LA16 Number of grievances about Labor practices filed, addressed, and resolved through formal grievance mechanisms. Labor Grievances   Unavailable

IBM does not track the information along the lines mentioned above. For more information on our grievance mechanisms, see below.
No

 
 
1

Human Rights

    Aspect: Investment Information Links Page(s)   Omissions   External Assurance Page(s)
G4-HR1 Total number and percentage of significant investment agreements and contracts that include human rights clauses or that have underwent human rights screening. Significant Investment Agreements and Contracts That Include Human Rights Clauses or That Underwent Human Rights Screening

Global Employment Standards
       
G4-HR2 Total hours of employee training on human rights policies or procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained. Employee Training on Human Rights Policies or Procedures   Unavailable

See additional comments below
No

 
 
    Aspect: Non-Discrimination Information Links Page(s)   Omissions   External Assurance Page(s)
    Disclosure on Management Approach G4-DMA - Aspect: Non-discrimination     No  
G4-HR3 Total number of incidents of discrimination and corrective actions taken. Incidents of Discrimination and Corrective Actions Taken   Not Applicable No  
    Aspect: Freedom of Association and Collective Bargaining Information Links Page(s)   Omissions   External Assurance Page(s)
    Disclosure on Management Approach G4-DMA - Aspect: Freedom of Association and Collective Bargaining        
G4-HR4 Operations and suppliers identified in which the right to exercise freedom of association and collective bargaining may be violated or at significant risk. Operations and Suppliers in which the Right To Freedom of Association and Collective Bargaining May Be At Risk

Global Employment Standards
    No

 
 
    Aspect: Child Labor Information Links Page(s)   Omissions   External Assurance Page(s)
    Disclosure on Management Approach G4-DMA - Aspect: Child Labor     No  
G4-HR5 Operations and suppliers identified as having significant risk for incidents of child labor, and measures taken to contribute to the effective abolition of child labor. Operations and Suppliers at Significant Risk for Incidents of Child Labor

Global Employment Standards
    No

 
 
    Aspect: Forced and Compulsory Labor Information Links Page(s)   Omissions   External Assurance Page(s)
    Disclosure on Management Approach G4-DMA - Aspect: Forced or Compulsory Labor     No  
G4-HR6 Operations and suppliers identified as having significant risk for incidents of forced or compulsory labor, and measures to contribute to the elimination of all forms of forced or compulsory labor Operations and Suppliers at Significant Risk for Incidents of Forced or Compulsory Labor

Global Employment Standards
    No

 
 
    Aspect: Security Practices Information Links Page(s)   Omissions   External Assurance Page(s)
    Disclosure on Management Approach G4-DMA - Aspect: Security Practices        
G4-HR7 Percentage of security personnel trained in the organization's human rights policies or procedures that are relevant to operations. Security Personnel Trained in Human Rights Policies or Procedures     No  
    Aspect: Indigenous Rights Information Links Page(s)   Omissions   External Assurance Page(s)
    Disclosure on Management Approach G4-DMA - Aspect: Indigenous Rights        
G4-HR8 Total number of incidents of violations involving rights of indigenous people and actions taken. Incidents of Violations Involving Rights of Indigenous Peoples     No  
    Aspect: Assessment Information Links Page(s)   Omissions   External Assurance Page(s)
    Disclosure on Management Approach G4-DMA - Aspect: Assessment Human Rights        
G4-HR9 Total number and percentage of operations that have been subject to human rights reviews or impact assessments. No Information Available   Unavailable

We do not undertake specific human rights reviews or impact assessments. But we do have frequent employee and labour relations/rights risk assessments of our own operations in various countries across the world as well as thorough audits of compliance of our policies, including human resources, with applicable legislation and corporate policies and instructions. In addition, we are subject to extensive audits of our own facilities and we audit also many supplier operations - in particular through the Electronic Industry Citizenship Coalition audit process.
   
    Aspect: Supplier Human Rights Assessment Information Links Page(s)   Omissions   External Assurance Page(s)
    Disclosure on Management Approach G4-DMA - Aspect: Supplier Human Rights Assessment        
G4-HR10 Percentage of new suppliers that were screened using human rights criteria. Supplier Screening (Human Rights)

EICC Code V5.1
    No

 
 
G4-HR11 Significant actual and potential negative human rights impacts in the supply chain and actions taken Negative Impacts (Human Rights)

EICC Code V5.1

2016 Corporate Responsibility Report
    No

 

 
 
    Aspect: Human Rights Grievance Mechanisms Information Links Page(s)   Omissions   External Assurance Page(s)
    Disclosure on Management Approach G4-DMA - Aspect: Human Rights Grievance Mechanisms        
G4-HR12 Number of grievances about human rights impacts filed, addressed, and resolved through formal grievance mechanisms. No Information Available   Unavailable

We don't track this aspect along the lines of the requested information.
No

 
 

Society

    Aspect: Local Communities Information Links Page(s)   Omissions   External Assurance Page(s)
    Disclosure on Management Approach G4-DMA - Aspect: Local Communities        
G4-SO1 Percentage of operations with implemented local community engagement, impact assessments, and/or development programs. Operations with Local Community Engagement, Impact Assessments, and Development Programs

2016 Corporate Responsibility Report
       
G4-SO2 Operations with significant actual and potential negative impacts on local communities. Operations with Significant Actual and Potential Negative Impacts on Local Communities        
    Aspect: Anti-Corruption Information Links Page(s)   Omissions   External Assurance Page(s)
    Disclosure on Management Approach 2017 Corporate Governance Guidelines.pdf (PDF, 110Kb)

2017 BCG (PDF, 303Kb)

IBM Policies and Principles
    No

 

 
 
G4-SO3 Total number and percentage and of operations assessed for risks related to corruption and the significant risks identified. Operations Assessed for Risks Related to Corruption

2016 IBM Annual Report (PDF, 5.3Mb)

2017 10-k
       
G4-SO4 Communication and training on anti-corruption policies and procedures. Anti-Corruption Training

2017 BCG (PDF, 303Kb)
       
G4-SO5 Confirmed incidents of corruption and actions taken Confirmed Incidents of Corruption and Actions Taken

2016 IBM Annual Report

2017 10-k

2017 10-Q July
       
    Aspect: Public Policy Information Links Page(s)   Omissions   External Assurance Page(s)
G4-SO6 Total value of political contributions by country and recipient/beneficiary Political Contribution

Political contributions and employee participation in politi...
       
    Aspect: Anti-Competitive Behavior Information Links Page(s)   Omissions   External Assurance Page(s)
    Disclosure on Management Approach Please see pages 16-24 of IBM's Business Conduct Guidelines.

2016 BCG (PDF, 303Kb)
 

16-24
     
G4-SO7 Total number of legal actions for anti-competitive behavior, anti-trust, and monopoly practices and their outcomes Legal Actions for Anti-Competitive Behavior, Anti-trust, and Monopoly Practices

2016 IBM Annual Report (PDF, 5.3MB)
 

127-129
     
    Aspect: Compliance Information Links Page(s)   Omissions   External Assurance Page(s)
    Disclosure on Management Approach G4-DMA - Aspect: Compliance

2017 Corporate Governance Guidelines.pdf (PDF, 110KB)

2017 BCG (PDF, 303KB)

IBM Policies and Principles

2016 BP Code of Conduct

IBM Corporate Responsibility
       
G4-SO8 Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations Non-Compliance w/ Law Fines

2017 IBM Proxy Statement (PDF, 1Mb)

2016 IBM Annual Report (PDF, 5.3MB)

2017 10-k

2017 10-Q July
       
    Aspect: Supplier Assessment for Impacts on Society Information Links Page(s)   Omissions   External Assurance Page(s)
    Disclosure on Management Approach G4-DMA - Aspect: Supplier Assessment for Impacts on Society

2016 Corporate Responsibility Report
    No

 
 
G4-SO9 Percentage of new suppliers that were screened using criteria for impacts on society Suppliers Screened (Social)

EICC Code V5.1 (PDF, 427KB)
    No

 
 
G4-SO10 Significant actual and potential negative impacts on society in the supply chain and actions taken. Negative Impacts (Supply Chain)

EICC Code V5.1 (PDF, 427KB)

2016 Corporate Responsibility Report
    No

 

 
 
    Aspect: Grievance Mechanisms for Impacts on Society Information Links Page(s)   Omissions   External Assurance Page(s)
G4-SO11 Number of grievances about impacts on society filed, addressed, and resolved through formal grievance mechanisms Grievances (Society)        

Product Responsibility

    Aspect: Customer Health and Safety Information Links Page(s)   Omissions   External Assurance Page(s)
    Disclosure on Management Approach G4-DMA - Aspect: Customer Health and Safety     No  
G4-PR1 Percentage of significant product and service categories for which health and safety impacts are assessed for improvement Assessment of the Health and Safety Impacts of Product and Service Categories     No  
G4-PR2 Total number of incidents of non-compliance with regulations and voluntary codes concerning the health and safety impacts of products and services during their life cycle, by type of outcomes Incidents of Non-Compliance Concerning the Health and Safety Impacts of Products and Services     No  
    Aspect: Product and Service Labeling Information Links Page(s)   Omissions   External Assurance Page(s)
    Disclosure on Management Approach G4-DMA - Aspect: Product and Service Labeling     No  
G4-PR3 Type of product and service information required by the organization's procedures for product and service information and labeling, and percentage of significant product and service categories subject to such information requirements Requirements for Product and Service Information and Labeling

IBM Engineering Specification 46G3772: Baseline Environmenta...

Global Asset Recovery Services and product end-of-life manag...
    No

 

 
 
G4-PR4 Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes Incidents of Non-Compliance Concerning Product and Service Information and Labeling     No  
G4-PR5 Results of surveys measuring customer satisfaction Customer Satisfaction   Confidentiality constraints

IBM does not make statements outside the company about our client satisfaction results.
   
    Aspect: Marketing Communications Information Links Page(s)   Omissions   External Assurance Page(s)
    Disclosure on Management Approach G4-DMA - Aspect: Marketing Communications

2016 BCG (PDF, 303KB)
    No

 
 
G4-PR6 Sale of banned or disputed products Banned Products        
G4-PR7 Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotions, and sponsorship, by type of outcomes Incidents of Non-Compliance Concerning Marketing Communications   Unavailable

IBM does not maintain a record of incidents of non-compliance with regulations and voluntary codes concerning marketing communications.
No  
    Aspect: Customer Privacy Information Links Page(s)   Omissions   External Assurance Page(s)
    Disclosure on Management Approach G4-DMA - Aspect: Customer Privacy        
G4-PR8 Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data. Substantiated Complaints Concerning Breaches of Customer Privacy and Losses of Customer Data   Not Applicable

At this time there do not exist common standards for defining, tracking and reporting customer data disclosure incidents across industries, and in particular for companies that have other businesses as their customers. Without an effective mechanism for company-to-company comparison and reporting there is a high likelihood responses could be misinterpreted or misrepresented.
   
    Aspect: Compliance Information Links Page(s)   Omissions   External Assurance Page(s)
    Disclosure on Management Approach G4-DMA - Aspect: Compliance

2017 BCG (PDF, 303KB)

IBM Policies and Principles
       
G4-PR9 Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services Total Non-compliance Fines

2016 IBM Annual Report (PDF, 303KB)

2017 10-k

2017 10-Q July
 

127-129