GRI G4 Content Index


This 2018 GRI report, based on the GRI Standards guidelines, supplements the IBM 2017 Corporate Responsibility Report. You may view the full GRI report in PDF form (1.2MB) for printing or review purposes, with links provided to supporting references where applicable.

    Organizational Profile Information Links Page(s)   Omissions 
GRI 102-1 Name of the organization. International Business Machines Corporation    
GRI 102-2 Activities, brands, products, and services.
Activities, Brands, Products, and Services
2017 Annual 10K (133KB)
 
31-34
 
GRI 102-3 Location of the organization’s headquarters. IBM's corporate offices are located in Armonk, New York, USA.    
GRI 102-4 Number of countries where the organization operates, and names of countries where either the organization has significant operations or that are specifically relevant to the topics covered in the report. Location of Operations

2017 10-K Exhibit 21 - Subsidiaries
   
GRI 102-5 Nature of ownership and legal form. IBM is a public New York State Corporation.    
GRI 102-6 Markets served (including geographic breakdown, sectors served, and types of customers and beneficiaries). Markets Served

2017 Corporate Responsibility Report

2017 Annual Report (5.9MB)

2017 Annual 10K (133KB)
   
GRI 102-7 Scale of reporting organization: Scale of the Organization

2017 Annual 10K (133KB)

2017 Annual Report (5.9MB)
   
GRI 102-8 Information on employees and other workers. Information on Employees and Other Workers    
GRI 102-9 Description of the organization's supply chain. Supply Chain

2017 Corporate Responsibility Report
   
GRI 102-10 Significant changes during the reporting period to the organization’s size, structure, ownership, or its supply chain. Significant Changes to the Organization and its Supply Chain    
GRI 102-11 Whether and how the organization applies the Precautionary Principle or approach.
Precautionary Principle or Approach
IBM Engineering Specification 46G3772 (xxMB)
IBM Environmental Information for Suppliers
Materials Use at IBM
IBM Environmental Reporting
 
8-18
 
 
 
 
GRI 102-12 List of externally developed economic, environmental and social charters, principles, or other initiatives to which the organization subscribes or which it endorses. External Initiatives

EICC Code of Conduct V5 (PDF, 385KB)

RBA Code of Conduct V6.0(PDF, 709KB)

IBM Environmental Reporting

EICC Code of Conduct

Voluntary Environmental Initiatives
   
GRI 102-13 Memberships of industry or other associations, and national or international advocacy organizations. Membership of Associations

2017 Corporate Responsibility Report
   
    Strategy Information Links Page(s)   Omissions 
GRI 102-14 Statement from the most senior decision-maker at IBM about the relevance of sustainability to the organization and the organization's strategy for addressing sustainability.
Statement From Senior Decision-maker
2017 IBM Corporate Responsibility Report (3.9MB)
 
3
 
    Ethics and Integrity Information Links Page(s)   Omissions 
GRI 102-16 A description of the organization’s values, principles, standards, and norms of behavior. Values, Principles, Standards, And Norms Of Behavior

www.ibm.com/ibm/values/us/
   
    Governance Information Links Page(s)   Omissions 
GRI 102-18 Governance structure of the organization, including committees of the highest governance body and committees responsible for the decision-making on economic, environmental, and social topics.
Governance Structure
2018 Proxy Statement URL (2.3MB)
 
16-18
 
    Stakeholder Engagement Information Links Page(s)   Omissions 
GRI 102-40 List of stakeholder groups engaged by the organization. List of Stakeholder Groups

2017 Corporate Responsibility Report
   
GRI 102-41 Percentage of total employees covered by collective bargaining agreements. Collective Bargaining Agreements

Global Employment Standards
   
GRI 102-42 Basis for identification and selection of stakeholders with whom to engage. Identifying and Selecting Stakeholders    
GRI 102-43 Organization's approach to stakeholder engagement, including frequency of engagement by type and by stakeholder group, and an indication of whether any of the engagement was undertaken specifically as part of the report preparation process. Approach to Stakeholder Engagement

2017 Corporate Responsibility Report
   
GRI 102-44 Key topics and concerns that have been raised through stakeholder engagement. Key Topics and Concerns Raised

2017 Corporate Responsibility Report
   
    Reporting Practice Information Links Page(s)   Omissions 
GRI 102-45 Entities included in the consolidated financial statements.
Entities Included in the Consolidated Financial Statements
2017 10-K Exhibit 21 - Subsidiaries
 
1
 
GRI 102-46 Details on report content and topic boundaries.
Defining Report Content and Topic Boundaries
2017 Corporate Responsibility Report
 
1
 
GRI 102-47 A list of the material topics identified in the process for defining report content. List of Material Topics

2017 Corporate Responsibility Report
   
GRI 102-48 Explanation of the effect of any restatements of information provided in previous reports, and the reasons for such restatements. Restatements of Information

2016 10-K Exhibit 21 (PDF, 104KB)
   
GRI 102-49 Significant changes from previous reporting periods in the list of material topics and topic Boundaries. There are no significant changes to scope, boundary or measurement methods from IBM's first GRI report, released 2008.    
GRI 102-50 Reporting period for information provided. Reporting Period

2017 Annual 10K (133KB)
   
GRI 102-51 Date of most recent previous report. Date of Most Recent Report

2017 Corporate Responsibility Report
   
GRI 102-52 Reporting cycle (such as annual, biennial). IBM reports according to the GRI annually, completed in the second quarter of each calendar year (April-June) for the prior full calendar/fiscal year.    
GRI 102-53 Contact point for questions regarding the report or its contents. Contact Point for Questions Regarding the Report    
GRI 102-54 The claim made by the organization, if it has prepared a report in accordance with the GRI Standards. Claims of Reporting in Accordance with the GRI Standards    
GRI 102-55 The GRI content index, which specifies each of the GRI Standards used and lists all disclosures included in the report. GRI Content Index    
GRI 102-56 A description of the organization’s policy and current practice with regard to seeking external assurance for the report. External Assurance

IBM's ISO 14001 & ISO 50001 Registrations

IBM Auditing and Verification
   
    GRI 103: Management Approach 2016 Information Links Page(s)   Omissions 
GRI 103-2 The management approach and its components.
The Management Approach and its Components
IBM Environmental Reporting
CDP Disclosure
CDP Climate Change / CDP Water / CDP Supply Chain Scope 3 GH...
IBM's ISO 14001 & ISO 50001 Registrations
IBM Auditing and Verification
2017 Corporate Responsibility Report
 
4, 14
 
 
ISO 50001 certi...
Attached 2017 G...
 
 
GRI 103-3 Evaluation of the management approach.
Evaluation of the Management Approach
CDP Climate Change / CDP Water / CDP Supply Chain Scope 3 GH...
IBM Environmental Reporting
CDP Disclosure
IBM's ISO 14001 & ISO 50001 Registrations
IBM Auditing and Verification
2017 Annual Environment Report (5.6MB)
2017 Corporate Responsibility Report
2017 Annual Report (5.9MB)
 
 
4, 14
 
ISO 50001 certi...
Attached 2017 G...
15-31
 
 
 
    GRI 201: Economic Performance 2016 Information Links Page(s)   Omissions 
GRI 103-1, GRI 103-2, GRI 103-3 Explanation of Economic Performance as a material topic and its Boundary, the management approach and its components, and the evaluation of the management approach. Management Approach: Economic Performance

2017 Annual 10K (133KB)

2017 Corporate Responsibility Report
   
GRI 201-1 Direct economic value generated and distributed (EVG&D) on an accruals basis, including the basic components for the organization’s global operations. Direct Economic Value Generated And Distributed

2017 10-k

2017 Annual 10K (133KB)
   
GRI 201-2 Risks and opportunities posed by climate change that have the potential to generate substantive changes in operations, revenue, or expenditure. Financial Implications And Other Risks And Opportunities Due To Climate Change

IBM Environmental Reports

CDP Disclosure
   
GRI 201-3 Defined benefit plan obligations and other retirement plans. Defined Benefit Plan Obligations and Other Retirement Plans

2017 Annual Report (5.9MB)
  Not Applicable

Data provided
GRI 201-4 Total monetary value of financial assistance received by the organization from any government during the reporting period. Financial Assistance Received From Government

2017 Annual 10K (133KB)

2017 Annual Report (5.9MB)
   
    GRI 202: Market Presence 2016 Information Links Page(s)   Omissions 
GRI 103-1, GRI 103-2, GRI 103-3 Explanation of Market Presence as a material topic and its Boundary, the management approach and its components, and the evaluation of the management approach. Management Approach: Market Presence

RBA Code of Conduct V6.0(PDF, 709KB)
   
GRI 203-1 Ratio of standard entry level wage by gender compared to local minimum wage. Ratio of Standard Entry Level Wage by Gender Compared to Local Minimum Wage   Confidentiality constraints
GRI 203-2 Percentage of senior management at significant locations of operation that are hired from the local community. Proportion Of Senior Management Hired From The Local Community    
    GRI 203: Indirect Economic Impacts 2016 Information Links Page(s)   Omissions 
GRI 103-1, GRI 103-2, GRI 103-3 Explanation of Indirect Economic Impacts as a material topic and its Boundary, the management approach and its components, and the evaluation of the management approach. Management Approach: Indirect Economic Impacts

2017 Corporate Responsibility Report
   
GRI 203-1 Extent of development of significant infrastructure investments and services supported.
Infrastructure Investments And Services Supported
2017 Corporate Responsibility Report
 
8
 
GRI 203-2 Examples of significant identified indirect economic impacts of the organization, including positive and negative impacts. Significant Indirect Economic Impacts

IBM & the UN SDGs Report 2018

2017 Corporate Responsibility Report
   
    GRI 204: Procurement Practices 2016 Information Links Page(s)   Omissions 
GRI 103-1, GRI 103-2, GRI 103-3 Explanation of Procurement Practices as a material topic and its Boundary, the management approach and its components, and the evaluation of the management approach. Management Approach: Procurement Practices

RBA Code of Conduct V6.0(PDF, 709KB)

IBM Supplier Diversity

IBM Environmental Management system requirements for supplie...

2017 Corporate Responsibility Report (3.9MB)

RBA Validated Assessment Process (VAP)
   
GRI 204-1 Percentage of the procurement budget used for significant locations of operation that is spent on suppliers local to that operation. Proportion Of Spending On Local Suppliers

2017 Corporate Responsibility Report
  Not Applicable

As noted, IBM has a global supplier base attenuated to the needs of its product and services offerings. Included in this is a well-recognized supplier diversity component. IBM does not set target for local supplier sourcing, however, many of our needs are fulfilled on a local / regional level depending on optimized sourcing based on IBM and customer needs.
    GRI 205: Anti-Corruption 2016 Information Links Page(s)   Omissions 
GRI 103-1, GRI 103-2, GRI 103-3 Explanation of Anti-corruption as a material topic and its Boundary, the management approach and its components, and the evaluation of the management approach. Management Approach: Anti-corruption

2018 BCG (PDF, 17.4MB)

IBM Policies and Principles

Trust and Compliance Website

Corporate Governance Website
   
GRI 205-1 Total number and percentage and of operations assessed for risks related to corruption and the significant risks identified. Operations Assessed for Risks Related to Corruption

IBM's 2017 Corporate Responsibility Report (PDF, 3.9MB)
   
GRI 205-2 Communication and training about anti-corruption policies and procedures.
Communication and Training about Anti-Corruption Policies and Procedures
2018 BCG (PDF, 17.4MB)
IBM's 2017 Corporate Responsibility Report (PDF, 3.9MB)
 
31-34
53-55
 
GRI 205-3 Confirmed incidents of corruption and actions taken.
Confirmed Incidents of Corruption and Actions Taken
IBM 2017 Annual Report (PDF, 5.9MB)
2018 10-Q September
 
119-121
 
 
    GRI 206: Anti-Competitive Behavior 2016 Information Links Page(s)   Omissions 
GRI 103-1, GRI 103-2, GRI 103-3 Explanation of Anti-competitive Behavior as a material topic and its Boundary, the management approach and its components, and the evaluation of the management approach.
Management Approach: Anti-competitive Behavior
2017 BCG (PDF, 310KB)
 
16-24
 
GRI 206-1 Total number of legal actions for anti-competitive behavior, anti-trust, and monopoly practices and their outcomes.
Legal Actions for Anti-Competitive Behavior, Anti-trust, and Monopoly Practices
IBM 2017 Annual Report (PDF, 5.9MB)
 
119-121
 
    GRI 301: Materials 2016 Information Links Page(s)   Omissions 
GRI 103-1, GRI 103-2, GRI 103-3 Explanation of Materials as a material topic and its Boundary, the management approach and its components, and the evaluation of the management approach.
Management Approach: Materials
Materials Use at IBM
2017 Annual Environment Report (5.6MB)
 
 
35
 
GRI 301-1 Total weight or volume of materials that are used to produce and package the organization’s primary products and services during the reporting period. Materials Used By Weight Or Volume

IBM Product Stewardship

IBM's Environmental Packaging Program
   
GRI 301-2 Percentage of recycled input materials used to manufacture the organization’s primary products and services. Recycled Input Materials Used

IBM Environmental Reporting
  Not Applicable

IBM has no longer a corporate goal for recycled materials in plastics. We still directly procure paper and paper/wood-based packaging materials with recycled content and that is warranted by our suppliers as being sourced from sustainably managed forests. In addition, some plastics and much of the metal included in our products come from recycled sources. However we have no recycled materials goals.
GRI 301-3 Percentage of reclaimed products and their packaging materials for each product category. Reclaimed Products and their Packaging Materials    
    GRI 302: Energy 2016 Information Links Page(s)   Omissions 
GRI 103-1, GRI 103-2, GRI 103-3 Explanation of Energy as a material topic and its Boundary, the management approach and its components, and the evaluation of the management approach. Management Approach: Energy

IBM's ISO 14001 & ISO 50001 Registrations

IBM's Worldwide Environmental Management System
   
GRI 302-1 Total fuel consumption within the organization from non-renewable sources, in joules or multiples, and including fuel types used. Energy Consumption Within the Organization

IBM Auditing and Verification

IBM Environmental Reporting
   
GRI 302-2 Energy consumption outside of the organization, in joules or multiples. Energy Consumption Outside of the Organization    
GRI 302-3 Energy intensity ratio for the organization. Energy Intensity    
GRI 302-4 Amount of reductions in energy consumption achieved as a direct result of conservation and efficiency initiatives, in joules or multiples. Reduction of Energy Consumption

IBM Auditing and Verification
   
GRI 302-5 Reductions in energy requirements of sold products and services achieved during the reporting period, in joules or multiples. Reductions in Energy Requirements of Products and Services

2017 Project level savings (DOC, 32KB)
   
    GRI 303: Water 2016 Information Links Page(s)   Omissions 
GRI 103-1, GRI 103-2, GRI 103-3 Explanation of Water as a material topic and its Boundary, the management approach and its components, and the evaluation of the management approach.
Management Approach: Water
2017 Annual Environment Report (5.6MB)
 
p39, 45-47
 
GRI 303-1 Total volume of water withdrawn broken down by source. Water Withdrawal by Source

IBM Environmental Reports

CDP Disclosure
   
GRI 303-2 Total number of water sources significantly affected by withdrawal by type. IBM Environmental Reports   Not Applicable

IBM has not identified water sources that are know to be significantly affected from our tracked locations in water stressed regions worldwide. IBM established its first water conservation goal in the year 2000, focusing on the significant use of water in our microelectronics manufacturing operations. From 2000 to 2015, IBM’s water conservation efforts avoided the accumulated use of 21.3 million cubic meters of water in those operations. With the divestiture of IBM’s semiconductor manufacturing operations in July 2015, our direct water use was reduced substantially. IBM’s remaining water use is primarily associated with cooling at our large facilities and data centers, and with irrigation and domestic water uses at facilities occupied by IBM. In 2015, IBM set out to better quantify and understand the environmental impacts of our water use after the divestiture of our semiconductor manufacturing operations. We first identified data centers and other large IBM locations in water-stressed regions. Then, in early 2016, IBM established a new goal to achieve ongoing year-to-year reductions in water withdrawals at these locations. Many of these locations had already undertaken significant projects to reduce their water use. Second generation water conservation goal: In 2015 we identified 45 data centers and other large IBM locations located in water-stressed regions. We did this by using the World Business Council for Sustainable Development’s Global Water Tool, which highlighted places around the globe with highly stressed, or extremely highly stressed, water resources. Then, in early 2016, IBM established a new goal to achieve ongoing year-to-year reductions in water withdrawals at these locations, even though many of these locations had already undertaken projects to reduce water consumption.
In 2017, IBM reduced water withdrawals at these locations in water-stressed regions by 2.9 percent versus 2016. This reduction was primarily associated with planned building infrastructure maintenance programs and use-efficiency enhancements to deionized water purification systems. Water withdrawals equivalent to 5.4% of total withdrawals were avoided by on-site water reuse for manufacturing processes (reuse of rejected water from deionized water purification systems) and wastewater recycling activities (mainly used in building cooling tower systems and landscape irrigation).
Water sources for these locations consisted primarily of municipal water supplies (67 percent), fresh surface waters (24 percent), and groundwater (4 percent). These sources accounted for 95 percent of total water use at these IBM locations, while the remaining 5 percent came from bottled water, on-site process water and treated wastewater. The main uses of water at these locations are for domestic purposes (45 percent), heating, ventilation and air conditioning (HVAC) systems (31 percent), landscape irrigation (19.5 percent), and manufacturing processes (4.5 percent).
GRI 303-3 Total volume of water recycled and reused by the organization. Water Recycled and Reused

IBM Environmental Reports
   
    GRI 304: Biodiversity 2016 Information Links Page(s)   Omissions 
GRI 103-1, GRI 103-2, GRI 103-3 Explanation of Biodiversity as a material topic and its Boundary, the management approach and its components, and the evaluation of the management approach. Management Approach: Biodiversity    
GRI 304-1 Operational sites owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas. Operational Sites Owned, Leased, Managed In, or Adjacent To, Protected Areas and Areas of High Biodiversity Value Outside Protected Areas

IBM's Wildlife Habitat Council sites.
  Not Applicable

IBM's facilities and operations are not located in or near areas of high biodiversity value. Nevertheless, we have established wildlife habitat programs to further enhance habitat at a number of our locations, including corporate headquarters in Armonk, NY. The programs at five IBM facilities have been certified by the Wildlife Habitat Council. See the below website reference. These five sites are:
  • Armonk, New York (IBM's Corporate Headquarters)
  • Boulder, Colorado
  • Research Triangle Park, North Carolina
  • San Jose, California (IBM's Almaden Research Center)
  • San Jose, California (IBM's Silicon Valley Laboratory)
GRI 304-2 Nature of the organization's significant direct and indirect impacts of activities, products, and services on biodiversity. No Information Available   Not Applicable

IBM has not identified biodiversity as a corporate-wide significant environmental aspect since the company's operational activities, products and services do not have a significant impact on biodiversity.

IBM's corporate policy on environmental affairs, first formalized in 1971, is supported by the company's global environmental management system (EMS), which is the key element of the company's efforts to achieve results consistent with environmental leadership and ensures the company is vigilant in protecting the environment across all of its operations worldwide. IBM's worldwide EMS helps identify and effectively manage the potential environmental impact of IBM's operations. In 1997, IBM became the first major multinational company to earn a single global registration to the International Organization for Standardization (ISO) 14001 environmental management systems (EMS) standard. We have sustained this ISO 14001 certification for 20 years, and in 2017, we completed an update to our global EMS to successfully transition our certification to the 2015 edition of the standard. IBM’s global EMS also conforms to the ISO 50001 standard on energy management systems. We achieved a corporate-level registration to the ISO 50001 standard in 2012.

While biodiversity has not been identified as a corporate-wide significant environmental aspect, we do have five locations currently that have their wildlife habitat management and conservation education program certified by the Wildlife Habitat Council.
GRI 304-3 Size and location of all habitat areas protected or restored, and whether the success of the restoration measure was or is approved by independent external professionals. Habitats Protected Or Restored

Wildlife Habitat Council Certification Program Index

IBM's Wildlife Habitat Council sites.
  IBM's operations do not have an adverse impact on biodiversity. Nevertheless, IBM continues to promote wildlife habitat conservation and management through its membership and participation in the Wildlife Habitat Council (WHC). Five IBM sites in the United States currently have their wildlife habitat management and conservation education program certified by the WHC. These sites are:
  • Armonk, New York (IBM's Corporate Headquarters) - 7 acres
  • Boulder, Colorado - 12 acres
  • Research Triangle Park, North Carolina - 426 acres
  • San Jose, California (IBM's Almaden Research Center) - 630 acres
  • San Jose, California (IBM's Silicon Valley Laboratory) - 207 acres
GRI 304-4 Total number of IUCN Red List species and national conservation list species with habitats in areas affected by the operations of the organization, by level of extinction risk. IBM's Worldwide Environmental Management System

IBM's Wildlife Habitat Council sites.

Wildlife Habitat Council Certification Program Index
  Not Applicable

IBM's operations worldwide are not located in areas of significant biodiversity and they have no significant impact on biodiversity or on endangered species.

IBM's corporate policy on environmental affairs, first formalized in 1971, is supported by the company's global environmental management system (EMS), which is the key element of the company's efforts to achieve results consistent with environmental leadership and ensures the company is vigilant in protecting the environment across all of its operations worldwide. IBM's worldwide EMS helps identify and effectively manage the potential environmental impact of IBM's operations. In 1997, IBM became the first major multinational company to earn a single global registration to the International Organization for Standardization (ISO) 14001 environmental management systems (EMS) standard. We have sustained this ISO 14001 certification for 20 years, and in 2017, we completed an update to our global EMS to successfully transition our certification to the 2015 edition of the standard. IBM’s global EMS also conforms to the ISO 50001 standard on energy management systems. We achieved a corporate-level registration to the ISO 50001 standard in 2012.

While biodiversity has not been identified as a corporate-wide significant environmental aspect, we do have five locations currently that have their wildlife habitat management and conservation education program certified by the Wildlife Habitat Council.
    GRI 305: Emissions 2016 Information Links Page(s)   Omissions 
GRI 103-1, GRI 103-2, GRI 103-3 Explanation of Emissions as a material topic and its Boundary, the management approach and its components, and the evaluation of the management approach. Management Approach: Emissions

IBM's ISO 14001 & ISO 50001 Registrations

IBM's Worldwide Environmental Management System
   
GRI 305-1 Gross direct (Scope 1) GHG emissions in metric tons of CO2 equivalent. Direct (Scope 1) GHG Emissions

IBM Verification Statement for 2015 GHG Emissions (129KB)
   
GRI 305-2 Indirect (Scope 2) GHG emissions. Energy Indirect (Scope 2) GHG Emissions

IBM Verification Statement for 2015 GHG Emissions (129KB)

IBM Environmental Reporting
   
GRI 305-3 Gross other indirect (Scope 3) GHG emissions in metric tons of CO2 equivalent. Other Indirect (Scope 3) GHG Emissions

IBM Auditing and Verification
   
GRI 305-4 GHG emissions intensity ratio for the organization. GHG Emissions Intensity    
GRI 305-5 GHG emissions reduced as a direct result of reduction initiatives, in metric tons of CO2 equivalent.
Reduction Of GHG Emissions
IBM Environmental Reporting
CDP Disclosure
IBM Auditing and Verification
 
13-27
Section 3, 10.1...
 
 
GRI 305-6 Production, imports, and exports of ODS in metric tons of CFC-11 (trichlorofluoromethane) equivalent. IBM Environmental Reports   Not Applicable

Class I and II ozone-depleting substances

IBM completed the phase-out of Class I ozone-depleting substances in 1993. Subsequently, IBM eliminated Class II ozone-depleting substances from our products and processes in 1995.

Some examples of IBM's commitment to elimination of emissions of concern over time is provided in the latest annual IBM and the Environment Report in the section on Materials research and process stewardship. See References below.
GRI 305-7 Significant air emissions, in kilograms or multiples for Nitrogen Oxides (NOx), Sulfur Oxides (SOx), and other significant air emissions. Nitrogen Oxides (NOx), Sulfur Oxides (SOx), and Other Significant Air Emissions    
    GRI 306: Effluents and Waste 2016 Information Links Page(s)   Omissions 
GRI 103-1, GRI 103-2, GRI 103-3 Explanation of Effluents and Waste as a material topic and its Boundary, the management approach and its components, and the evaluation of the management approach.
Management Approach: Effluents and Waste
2017 Annual Environment Report (5.6MB)
 
p 32, pp 37-38;...
 
GRI 306-1 Total volume of planned and unplanned water discharges. Water Discharge by Quality and Destination   Not Applicable

See "Additional Comments" above.
GRI 306-2 Total weight of waste by type and disposal method.
Waste by Type and Disposal Method
IBM Environmental Reporting
 
36-37
 
GRI 306-3 Total number and total volume of recorded significant spills. Significant Spills

IBM Environmental Reporting
   
GRI 306-4 Total weight of transported hazardous waste.
Transport of Hazardous Waste
2017 Annual Environment Report (5.6MB)
 
See page
37-38
 
GRI 306-5 Identity, size, protected status, and biodiversity value of water bodies and related habitats significantly affected by the organization's discharges of water and runoff. No Information Available   Not Applicable

None of the water discharges from IBM locations significantly affect water bodies or related habitats.

Water discharges is identified as a corporate-wide significant environmental aspect of IBM's Worldwide Environmental Management System. While IBM tracks and measures water discharges and implement management programs were applicable, including for those wastewater discharges from IBM locations holding regulatory discharge permits worldwide, IBM does not publicly disclosure water discharge data.

IBM tracks and manages water discharges to maintain compliance with the requirements in site specific regulatory discharge permits and/or IBM’s own reporting requirements. IBM’s corporate program establishes treatment requirements applicable to IBM locations where they discharge directly to receiving waters, where it is not feasible to discharge to an offsite private or publicly owned waste water treatment plant. All industrial and sanitary waste water treatment plants located on IBM property and/or operated by IBM and processing industrial or sanitary waste water must adhere to these IBM corporate requirements.

In addition to routine monitoring discussed above, IBM locations report any significant unplanned releases to water to regulatory agency as required. IBM locations also must report unplanned releases meeting IBM’s own incident reporting criteria to management as well as in a corporate database. Any significant unplanned releases to water are publicly disclosed in the annual IBM and the Environment report under “Audits and Compliance”, “Accidental Releases” section at: http://www.ibm.com/ibm/e...

IBM locations that report their waste water discharges into IBM's Environmental Performance Database (EPD) are included under the global EMS and are part of the ISO14001 accreditation, so the management of water discharges are included in the third party auditing process periodically.
    GRI 307: Environmental Compliance 2016 Information Links Page(s)   Omissions 
GRI 103-1, GRI 103-2, GRI 103-3 Explanation of Environmental Compliance as a material topic and its Boundary, the management approach and its components, and the evaluation of the management approach.
Management Approach: Environmental Compliance
2017 Annual Environment Report (5.6MB)
2017 Corporate Responsibility Report
IBM Environmental Affairs Policy
IBM Supply Chain Social & Environmental Mgmt Systems
 
Pages 10-14
Page 23
 
 
 
307-1 Significant fines and non-monetary sanctions for non-compliance with environmental laws and/or regulations. Non-Compliance with Environmental Laws and Regulations

IBM Environmental Reporting

IBM's ISO 14001 & ISO 50001 Registrations
   
    GRI 308: Supplier Environmental Assessment 2016 Information Links Page(s)   Omissions 
GRI 103-1, GRI 103-2, GRI 103-3 Explanation of Supplier Environmental Assessment as a material topic and its Boundary, the management approach and its components, and the evaluation of the management approach.
Management Approach: Supplier Environmental Assessment
2017 IBM Corporate Responsibility Report (3.9MB)
IBM Supply Chain Social & Environmental Mgmt Systems
Supplier Conduct Principles & Guidelines
2017 Annual Environment Report (5.6MB)
 
Page 5, 9, 11, ...
 
 
45-47
 
GRI 308-1 Percentage of new suppliers that were screened using environmental criteria. New Suppliers that were Screened Using Environmental Criteria

Env Requirements in the Supply Chain

IBM Environmental Management system requirements for supplie...

IBM Supply chain social responsibility

IBM's ISO 14001 & ISO 50001 Registrations
   
GRI 308-2 Number of suppliers assessed for environmental impacts and the number identified as having significant actual and potential negative environmental impacts. Negative Environmental Impacts in the Supply Chain and Actions Taken

IBM Environmental Management system requirements for supplie...

Environmental evaluations of suppliers

IBM's Worldwide Environmental Management System
   
    GRI 401: Employment 2016 Information Links Page(s)   Omissions 
GRI 103-1, GRI 103-2, GRI 103-3 Explanation of Employment as a material topic and its Boundary, the management approach and its components, and the evaluation of the management approach. Management Approach: Employment

2017 Corporate Responsibility Report

Global Employment Standards
   
GRI 401-1 Total number and rates of new employee hires and employee turnover by age group, gender, and region. New Employee Hires and Employee Turnover   Confidentiality constraints
IBM Corporate decision
GRI 401-2 Benefits which are standard for full-time employees of the organization but are not provided to temporary or part-time employees, by significant locations of operation. Benefits Provided to Full-Time Employees that are Not Provided to Temporary or Part-Time Employees    
GRI 401-3 Number and retention rates of employees entitled to, that took, and that returned to work from parental leave. Parental Leave   Not Applicable

IBM does not disclose information with this level of detail
    GRI 402: Labor Management Relations 2016 Information Links Page(s)   Omissions 
GRI 103-1, GRI 103-2, GRI 103-3 Explanation of Labor/Management Relations as a material topic and its Boundary, the management approach and its components, and the evaluation of the management approach. Management Approach: Labor/Management Relations

Global Employment Standards
   
GRI 402-1 Minimum number of weeks’ notice typically provided to employees and their representatives prior to the implementation of significant operational changes that could substantially affect them. Minimum Notice Periods Regarding Operational Changes    
    GRI 403: Occupational Health and Safety 2016 Information Links Page(s)   Omissions 
GRI 103-1, GRI 103-2, GRI 103-3 Explanation of Occupational Health and Safety as a material topic and its Boundary, the management approach and its components, and the evaluation of the management approach. Management Approach: Occupational Health and Safety

IBM OHSAS 18001 Global Certification (PDF, 1.1MB)

Corporate Policy - Employee Well Being
   
GRI 403-1 Percentage of total workforce represented in formal joint management-worker health and safety committees that help monitor and advise on occupational health and safety programs. Workers Representation in Formal Joint Management–Worker Health and Safety Committees

IBM Safety Committees (PDF, 59KB)
   
GRI 403-2 Types of injury, injury rate (IR), occupational disease rate (ODR), lost day rate (LDR), absentee rate (AR), and work-related fatalities, for all employees and other non-employee workers whose work, or workplace, is controlled by the organization. Types of Injury and Rates of Injury, Occupational Diseases, Lost Days, and Absenteeism, and Number of Work-Related Fatalities

IBM Global Accident Rates and Prevention (PDF, 32KB)

IBM's 2017 Corporate Responsibility Report (PDF, 3.9MB)
  Confidentiality constraints

Total number of employees and hours worked is IBM Confidential.
GRI 403-3 Workers with high incidence or high risk of diseases related to their occupation. Workers with High Incidence or High Risk of Diseases Related to their Occupation    
GRI 403-4 Whether formal agreements (either local or global) with trade unions cover health and safety. Health and Safety Topics Covered in Formal Agreements with Trade Unions   Unavailable
    GRI 404: Training and Education 2016 Information Links Page(s)   Omissions 
GRI 103-1, GRI 103-2, GRI 103-3 Explanation of Training and Education as a material topic and its Boundary, the management approach and its components, and the evaluation of the management approach. Management Approach: Training and Education

2017 Corporate Responsibility Report
   
GRI 404-1 Average hours of training that the organization’s employees have undertaken during the reporting period. Average Hours of Training Per Year Per Employee    
GRI 404-2 Type and scope of programs implemented and assistance provided to upgrade employee skills. Programs for Upgrading Employee Skills and Transition Assistance Programs

Reinventing Digital Learning with a Digital Marketplace Stra...
   
GRI 404-3 Percentage of employees receiving regular performance and career development reviews, by gender and by employee category. Percentage of Employees Receiving Regular Performance and Career Development Reviews    
    GRI 405: Diversity and Equal Opportunity 2016 Information Links Page(s)   Omissions 
GRI 103-1, GRI 103-2, GRI 103-3 Explanation of Diversity and Equal Opportunity as a material topic and its Boundary, the management approach and its components, and the evaluation of the management approach. Management Approach: Diversity and Equal Opportunity

Corporate Policy 117-Workforce Diversity (833KB)
   
GRI 405-1 Composition of governance bodies and breakdown of employees per employee category according to gender, age group, and other indicators of diversity. Diversity of Governance Bodies and Employees   Confidentiality constraints
GRI 405-2 Ratio of basic salary and remuneration of women to men by employee category, by significant locations of operation. Ratio of Basic Salary and Remuneration of Women to Men   Unavailable
    GRI 406: Non-Discrimination 2016 Information Links Page(s)   Omissions 
GRI 103-1, GRI 103-2, GRI 103-3 Explanation of Non-discrimination as a material topic and its Boundary, the management approach and its components, and the evaluation of the management approach. Management Approach: Non-discrimination

2017 Corporate Responsibility Report

Global Employment Standards

IBM Diversity & Inclusion Brochure (182KB)
   
GRI 406-1 Total number of incidents of discrimination and corrective actions taken. Incidents of Discrimination and Corrective Actions Taken   Not Applicable
    GRI 407: Freedom of Association and Collective Bargaining 2016 Information Links Page(s)   Omissions 
GRI 103-1, GRI 103-2, GRI 103-3 Explanation of Freedom of Association and Collective Bargaining as a material topic and its Boundary, the management approach and its components, and the evaluation of the management approach. Management Approach: Freedom of Association and Collective Bargaining

Global Employment Standards
   
GRI 407-1 Operations and suppliers identified in which the right to exercise freedom of association and collective bargaining may be violated or at significant risk. Operations and Suppliers in which the Right To Freedom of Association and Collective Bargaining May Be At Risk

Global Employment Standards
   
    GRI 408: Child Labor 2016 Information Links Page(s)   Omissions 
GRI 103-1, GRI 103-2, GRI 103-3 Explanation of Child Labor as a material topic and its Boundary, the management approach and its components, and the evaluation of the management approach. Management Approach: Child Labor    
GRI 408-1 Operations and suppliers identified as having significant risk for incidents of child labor, and measures taken to contribute to the effective abolition of child labor. Operations and Suppliers at Significant Risk for Incidents of Child Labor

Global Employment Standards
   
    GRI 409: Forced or Compulsory Labor 2016 Information Links Page(s)   Omissions 
GRI 103-1, GRI 103-2, GRI 103-3 Explanation of Forced or Compulsory Labor as a material topic and its Boundary, the management approach and its components, and the evaluation of the management approach. Management Approach: Forced or Compulsory Labor

Global Employment Standards
   
GRI 409-1 Operations and suppliers identified as having significant risk for incidents of forced or compulsory labor, and measures to contribute to the elimination of all forms of forced or compulsory labor. Operations and Suppliers at Significant Risk for Incidents of Forced or Compulsory Labor

Global Employment Standards
   
    GRI 410: Security Practices 2016 Information Links Page(s)   Omissions 
GRI 103-1, GRI 103-2, GRI 103-3 Explanation of Security Practices as a material topic and its Boundary, the management approach and its components, and the evaluation of the management approach. Management Approach: Security Practices

2017 BCG (PDF, 310KB)
   
GRI 410-1 Percentage of security personnel trained in the organization's human rights policies or procedures that are relevant to operations. Security Personnel Trained in Human Rights Policies or Procedures

2017 BCG (PDF, 310KB)
   
    GRI 411: Rights of Indigenous Peoples 2016 Information Links Page(s)   Omissions 
GRI 103-1, GRI 103-2, GRI 103-3 Explanation of Rights of Indigenous Peoples as a material topic and its Boundary, the management approach and its components, and the evaluation of the management approach. Management Approach: Rights of Indigenous Peoples

2017 Corporate Responsibility Report
   
GRI 411-1 Total number of incidents of violations involving rights of indigenous people and actions taken. Incidents of Violations Involving Rights of Indigenous Peoples   Unavailable

N/A
    GRI 412: Human Rights Assessment 2016 Information Links Page(s)   Omissions 
GRI 103-1, GRI 103-2, GRI 103-3 Explanation of Human Rights Assessment as a material topic and its Boundary, the management approach and its components, and the evaluation of the management approach. Management Approach: Human Rights Assessment

RBA Code of Conduct V6.0(PDF, 709KB)

RBA Validated Assessment Process (VAP)
   
GRI 412-1 Total number and percentage of operations that have been subject to human rights reviews or impact assessments. RBA Code of Conduct V6.0(PDF, 709KB)

RBA Validated Assessment Process (VAP)
  Unavailable

We do not undertake specific human rights reviews or impact assessments. But we do have frequent employee and labour relations/rights risk assessments of our own operations in various countries across the world as well as thorough audits of compliance of our policies, including human resources, with applicable legislation and corporate policies and instructions. In addition, we are subject to extensive audits of our own facilities and we audit also many supplier operations - in particular through the Responsible Business Alliance (RBA) (formerly known as the Electronic Industry Citizenship Coalition) audit process.
GRI 412-2 Total hours of employee training on human rights policies or procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained. Employee Training on Human Rights Policies or Procedures   Unavailable

See additional comments below
GRI 412-3 Total number and percentage of significant investment agreements and contracts that include human rights clauses or that have underwent human rights screening. Significant Investment Agreements and Contracts That Include Human Rights Clauses or That Underwent Human Rights Screening

Global Employment Standards
   
    GRI 413: Local Communities 2016 Information Links Page(s)   Omissions 
GRI 103-1, GRI 103-2, GRI 103-3 Explanation of Local Communities as a material topic and its Boundary, the management approach and its components, and the evaluation of the management approach. Management Approach: Local Communities

2017 Corporate Responsibility Report
   
GRI 413-1 Percentage of operations with implemented local community engagement, impact assessments, and/or development programs. Operations with Local Community Engagement, Impact Assessments, and Development Programs

2017 Corporate Responsibility Report
   
GRI 413-2 Operations with significant actual and potential negative impacts on local communities. Operations with Significant Actual and Potential Negative Impacts on Local Communities    
    GRI 414: Supplier Social Assessment 2016 Information Links Page(s)   Omissions 
GRI 103-1, GRI 103-2, GRI 103-3 Explanation of Supplier Social Assessment as a material topic and its Boundary, the management approach and its components, and the evaluation of the management approach. Management Approach: Supplier Social Assessment

RBA Code of Conduct V6.0(PDF, 709KB)

2017 Corporate Responsibility Report

RBA Validated Assessment Process (VAP)
   
GRI 414-1 Percentage of new suppliers that were screened using social criteria. New Suppliers that were Screened Using Social Criteria

EICC Code V5.1 (PDF, 437KB)

RBA Code of Conduct V6.0(PDF, 709KB)
   
GRI 414-2 Suppliers identified as having significant actual and potential negative social impacts. Negative Social Impacts in the Supply Chain and Actions Taken

EICC Code V5.1 (PDF, 437KB)

RBA Code of Conduct V6.0(PDF, 709KB)

2017 Corporate Responsibility Report
   
    GRI 415: Public Policy 2016 Information Links Page(s)   Omissions 
GRI 103-1, GRI 103-2, GRI 103-3 Explanation of Public Policy as a material topic and its Boundary, the management approach and its components, and the evaluation of the management approach. No Information Available   Not Applicable

Public policy is not identified as material to IBM
GRI 415-1 Total value of political contributions by country and recipient/beneficiary. Political Contribution

IBM Policies and Principles
   
    GRI 416: Customer Health and Safety 2016 Information Links Page(s)   Omissions 
GRI 103-1, GRI 103-2, GRI 103-3 Explanation of Customer Health and Safety as a material topic and its Boundary, the management approach and its components, and the evaluation of the management approach. Management Approach: Customer Health and Safety

IBM OHSAS 18001 Certificate - IBM (PDF, 1.1MB)

Corporate Policy - Employee Well Being
   
GRI 416-1 Percentage of significant product and service categories for which health and safety impacts are assessed for improvement. Assessment of the Health and Safety Impacts of Product and Service Categories    
GRI 416-2 Total number of incidents of non-compliance with regulations and voluntary codes concerning the health and safety impacts of products and services during their life cycle, by type of outcomes. Incidents of Non-Compliance Concerning the Health and Safety Impacts of Products and Services    
    GRI 417: Marketing and Labeling 2016 Information Links Page(s)   Omissions 
GRI 103-1, GRI 103-2, GRI 103-3 Explanation of Marketing and Labeling as a material topic and its Boundary, the management approach and its components, and the evaluation of the management approach. Management Approach: Marketing and Labeling

Global Asset Recovery Services and product end-of-life manag...

IBM Engineering Specification 46G3772: Baseline Environmenta... (xxMB)
   
GRI 417-1 Type of product and service information required by the organization's procedures for product and service information and labeling, and percentage of significant product and service categories subject to such information requirements. Requirements for Product and Service Information and Labeling

IBM Engineering Specification 46G3772: Baseline Environmenta... (xxMB)

Global Asset Recovery Services and product end-of-life manag...
   
GRI 417-2 Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes. Incidents of Non-Compliance Concerning Product and Service Information and Labeling    
GRI 417-3 Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotions, and sponsorship, by type of outcomes. Incidents of Non-Compliance Concerning Marketing Communications   Unavailable

IBM does not maintain a record of incidents of non-compliance with regulations and voluntary codes concerning marketing communications.
    GRI 418: Customer Privacy 2016 Information Links Page(s)   Omissions 
GRI 103-1, GRI 103-2, GRI 103-3 Explanation of Customer Privacy as a material topic and its Boundary, the management approach and its components, and the evaluation of the management approach. Management Approach: Customer Privacy

2017 Corporate Responsibility Report

2017 Annual 10K (133KB)
   
GRI 418-1 Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data. Substantiated Complaints Concerning Breaches of Customer Privacy and Losses of Customer Data   Not Applicable

At this time there do not exist common standards for defining, tracking and reporting customer data disclosure incidents across industries, and in particular for companies that have other businesses as their customers. Without an effective mechanism for company-to-company comparison and reporting there is a high likelihood responses could be misinterpreted or misrepresented.
    GRI 419: Socioeconomic Compliance 2016 Information Links Page(s)   Omissions 
GRI 103-1, GRI 103-2, GRI 103-3 Explanation of Socioeconomic Compliance as a material topic and its Boundary, the management approach and its components, and the evaluation of the management approach. Management Approach: Socioeconomic Compliance

2017 Corporate Responsibility Report
   
GRI 419-1 Significant fines and non-monetary sanctions for non-compliance with laws and/or regulations in the social and economic area. Non-Compliance with Laws and Regulations in the Social and Economic Area

2018 Proxy Statement URL (2.3MB)

2017 Annual Report (5.9MB)

2017 10-Q July

2017 Annual 10K (133KB)