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Trust and transparency

We follow core principles for handling client data and insights, and for responsibly developing and deploying new technologies.

Carlos Aguilera, IBM security expert

 
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THE PURPOSE OF AI IS TO AUGMENT HUMAN INTELLIGENCE
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DATA AND INSIGHTS BELONG TO THEIR CREATOR
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NEW TECHNOLOGY, INCLUDING AI SYSTEMS, MUST BE TRANSPARENT AND EXPLAINABLE
 

Our business and its beliefs

Organizations that collect, store, manage or process data have an obligation to handle it responsibly. That’s long been IBM’s position, and it’s why enterprises worldwide trust us as stewards of their most valuable data. We reaffirmed that belief in October 2017 and detailed IBM’s approach to data responsibility — including data ownership, privacy, encryption, government access to data and more. We expanded on that in 2018 with three “principles for trust and transparency” for protecting client data and insights, and for providing the responsible, transparent use of AI and other transformative innovations. They reflect IBM’s long-held belief that society’s trust is essential to our business, and we encourage all technology companies to adopt similar commitments.

 
Open Quote

Openness, trust and eliminating bias are as important as technology to our vision of enterprise AI.

Francesca Rossi

IBM’s global leader for AI ethics

 

95%

95 percent of Fortune 500 companies rely on IBM to handle their data.

 

Focused on fairness

Racial, gender or ideological bias in AI systems can occur in the algorithmic model or emerge from biased data. IBM Research is developing solutions to identify and mitigate bias — work that’s among five innovations IBM considers critical for the next five years.

 

Ethics are everyone’s job

In 2017 all IBMers worldwide participated in our Business Conduct Guidelines program and 26,000 received in-person ethics training. We also provided ethics education to 15,000 representatives of IBM Business Partners and suppliers.

 

100%

All IBMers worldwide participated in our Business Conduct Guidelines program in 2017.

 

Our proactive approach

IBM is a strong advocate for clients and a responsible participant in discussions concerning law enforcement access to data. In 2017 our amicus curiae brief to the US Supreme Court supported a challenge to a government request for cloud data stored in another country.

Recognition

Our report includes a complete list of recent awards.

 

100 Best Corporate Citizens

Corporate Responsibility Magazine considers 260 criteria to identify the most transparent, responsible and accountable US companies.

Get our full report

Download the 2017 IBM Corporate Responsibility Report

Download the complete CR Report