A reimagined customer experience with an AI-powered virtual assistant has enabled Camping World to increase agent efficiency 33% and modernize its call centers.
Toronto Dominion Bank is revolutionizing customer care through the strategic integration of cutting-edge technologies such as generative AI and the IBM® watsonx™ data and AI platform.
AI, analytics, and cloud technology are combined to power Ava, a virtual assistant who can answer more than 150 common questions 24x7 in English and Spanish, and predict next-bus arrivals in real time.
Banking and financial services
Retail
Telco
Healthcare
Public sector