IBM at Dreamforce

See you in 2027!

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Salesforce Partner of the Year Award showing IBM as the 2027 Winner

At Dreamforce 2026, IBM showcased how organizations can unlock greater value from Salesforce by connecting enterprise-wide data, orchestrating intelligent agents across business processes, accelerating platform innovation and applying deep industry expertise. Together, IBM and Salesforce help organizations turn AI ambition into measurable business outcomes.

That commitment to client success was recently recognized with IBM being named a 2027 Salesforce Partner of the Year for System of Agency (Agentforce). The award recognizes partners helping organizations move agentic AI from experimentation to real-world adoption and measurable business impact.

Read about the win

Session replay and featured topics from Dreamforce 2026

See the key themes that IBM explored at Dreamforce 2026, from multi-agent orchestration and AI-powered operations to data-driven business transformation.

Too many enterprise signals do not translate into action. See how Agentforce IT Service uses AI to detect, decide and remediate incidents faster, reducing toil and enabling self-healing IT operations.

Agentic AI is making possibility into reality. See how IBM's industry-specific workflows on Salesforce combine AI, data and automation to accelerate execution and measurable ROI across every sector.

AI can write code, prompts and test cases—but it can’t earn trust. Learn why Salesforce certifications signal more than skill in the agentic era—and give you the human edge AI can’t replicate.

Most teams use only a fraction of Salesforce capabilities. Learn how AI automation and smarter delivery boost productivity, cut costs and accelerate innovation across sales, service and operations.

How do you scale AI analytics? Join IBM to discuss embedding AI into CRM, Tableau, Slack and Concierge workflows—and share strategies for evolving from dashboards to agentic intelligence.

Move beyond assistive AI to multi-agent systems that execute real work. Learn how orchestrating agents on Salesforce enables secure, scalable workflows and drives enterprise ROI.

Watch the replay

AI has moved beyond answering questions. Learn how watsonx Orchestrate® and Slack work together to coordinate trusted agents across workflows, automate work and deliver seamless employee experiences.

Enterprise AI fails without real-time, contextual data. Learn how zero-copy integration unlocks trusted data across Salesforce, mainframe and cloud without duplication or delay.

Nestlé is reimagining how millions of consumers engage with its brands through AI-powered experiences delivered consistently across markets, channels and languages. Get their playbook for AI success.

Fine art has lessons for Salesforce problem-solving. Discover four principles from painting that bring creativity, intuition and a human lens to architecture and AI and leave with a new framework.

Inside IBM Think 2026: IBM and Salesforce executive interview

Go inside IBM Think for an exclusive conversation with IBM and Salesforce executives on how their partnership is driving innovation in trusted data and AI.

Featured insights on AI, data and transformation

Gain insights into the future of enterprise AI, Agentforce and Salesforce transformation through IBM’s latest thought leadership.
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5 steps to building AI-ready data to power your agents
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3 keys to scale multi-agent AI systems
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Unleash your enterprise data: Zero-copy integration with IBM watsonx® and Salesforce Data Cloud
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Building the IT foundation for agentic AI at scale
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From AI projects to profits: How agentic AI can sustain financial returns
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Power AI agents by using Z data: Introducing IBM Z® and Salesforce Data Cloud zero copy integration

Industry expertise

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Recording academy: Transforming the nominee and member experience
The academy of music professionals, famous for its Grammys awards, turned to IBM to migrate its legacy CRM database to a cloud-based solution.
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Salesforce: Uniting IBM's own client, partner and employee experiences
Salesforce is pioneering a digitized, streamlined, service-focused platform that can consolidate our infrastructure and reduce complexity.
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MOL Group: Remaking the service station experience
Eastern Europe's largest integrated oil and gas company builds a digital marketing platform to fuel revenue growth and customer loyalty.
Two professionals on the field reading a document
Energy giant Shell eyes net-zero emissions
Shell is building a digital platform to enable decarbonization through operational excellence, safety and sustainability in mining.
Next steps
 

For more than 25 years, IBM and Salesforce have collaborated to help organizations transform customer experiences, modernize operations and unlock new opportunities for growth.

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  • IBM and Salesforce partnership
  • Salesforce consulting services
  • Transformation expertise with CRM leadership