Reclaim 50% of your time with intelligent automation¹
From your business workflows to your IT operations, we’ve got you covered with AI-powered automation. Discover the 5 must-haves in the HFS analyst report.
Make all jobs more productive
Get your cut of USD 134 billion
Automation simplifies how businesses operate. AI accelerates innovation by making every process more intelligent. Combining the two will make all information-centric jobs more productive and release USD 134 billion in labor value in 2022.²
Automate your entire business
First complete AI automation platform
Discover the industry’s first integrated suite of domain-specific business and IT software solutions and harness the expertise to bring automation to life in your business.
How to put the platform to work
Business processes
Reduce process blockers
80% reduction in manual operations and 6x faster turnaround time³? Sure. Our business automation and robotic process automation (RPA) deliver results.
IT operations
Revolutionize IT operations
Incident resolution, hybrid app management, observability. No problem. Get 25% more initiatives completed at half the labor cost.⁴ Free SREs to spend time building new scalable and resilient systems.
Integration
Connect apps and data
App integration, API management, messaging and events. Move beyond looking for flaws to rally your talent and customers around business outcomes while reducing operational expenses by 6x.⁵
Network operations
Tune network performance
Empower business and network operations teams, improve customer experiences. Go beyond network operations to 6x customer response time.⁶
Expertise
Need the skills to install?
Teams learn to embed automation into their workflows. IBM manages the complete digital transformation for you. We have the skills and expertise to help you achieve your goals.
The proven approach to automation
Our proven framework will help you:
Discover, organize and classify vast amounts of data within your business
Decide how to identify and prioritize automation projects
Act across business and IT to empower your employees
Optimize workflows to proactively capitalize on insights
[The platform] recognizes what is ‘normal’ for our systems and uses that to identify changes in data hours ahead of standard efforts. [We can] accelerate our resolution time up to 7 hours.
Edgardo Serra
Head of Infrastructure Technology and IT Operations
ICBC Argentina
We are able to successfully eliminate manual review of over 80% of the volume that we had to review in the past.⁷
Jon Phillips
IT Director
The PNC Financial Services Group Inc.
We were able to take advantage of a variety of techniques to ensure the best results…This helped to reduce manual effort and allowed us to stick to a tight schedule.⁸
Nevra Biyikli
CRM Manager
Turkcell İletişim Hizmetleri A.Ş.
IBM leads the automation market with AI
Everest
IBM ranking: Leader
IT Infrastructure Services Automation
Gartner Magic Quadrant for iBPMS, 2018
Forrester
IBM ranking: Leader
Digital Process Automation
The Forrester Wave: Software for Digital Process Automation for Deep Deployment, Q2 2019
IBM ranking: Strong performer
RPA Services
The Forrester Wave: Robotic Process Automation Services, Q4 2019
5,000+ global customers are seeing results
We’ve got the expertise
Global capabilities
14,000+
Automation practitioners
Broad experience
5,000+
Automation clients
Deep expertise
15+
Industry and domain heatmaps
Take the next step
Discover the value of intelligent automation or talk to an IBM expert about your needs today.
Explore the IBM Automation platform
IBM Cloud Pak for Business Automation
Automate work and apply insights to make every interaction intelligent.
IBM Cloud Pak for Integration
Connect your applications and data wherever they live.
IBM Cloud Pak for Network Automation
Transform your network and evolve to zero-touch operations.
IBM Cloud Pak for Watson AIOps
Place AI at the core of your entire IT operations toolchain.
IBM Services Essentials for Automation
Let IBM manage the complete digital transformation for you.
Footnotes
¹ Source: Internal IBM-commissioned McKinsey & Co. study
² Source: https://www.ibm.com/downloads/cas/LQYB2YGG (PDF, 311 KB)
³ Source: https://www.ibm.com/case-studies/pnc-financial-services
⁴ Source: Internal IBM Market Developments & Insights study
⁵ Source: https://www.ibm.com/case-studies/bank-of-montreal-marketing-inbound-conversion-interact
⁶ Source: https://www.ibm.com/case-studies/nextel-networkops-video
⁷ Source: https://www.ibm.com/case-studies/pnc-financial-services