Make all jobs more productive

Get your cut of USD 134 billion

Automation simplifies how businesses operate. AI accelerates innovation by making every process more intelligent. Combining the two will make all information-centric jobs more productive and release USD 134 billion in labor value in 2022.²

Four proven ways to start automating your business

With IBM Cloud® Paks for Automation, you don’t need to start your digital transformation from scratch. Prebuilt workflows and AI bring automation to life in your business.

How to put the technology to work

Business processes

Screenshot of an IBM Automation platform dashboard showing e-commerce sales data charts and conversational instructions

Reduce process blockers

80% reduction in manual operations and 6 times faster turnaround time?³ Sure. Our business automation and robotic process automation (RPA) deliver results.

IT operations

Screenshot of a Watson AIOps dashboard showing application activity and probable cause for an incident, with probable rankings and story details for a priority 1 story

Revolutionize IT operations

Incident resolution, hybrid app management, observability. No problem. Get 25% more initiatives completed at half the labor cost.⁴ Free SREs to spend time building new scalable and resilient systems.


Screenshot of an IBM Automation platform dashboard for smart lead processing showing the integration of Salesforce and IBM Watson Natural Language Processing

Connect apps and data

App integration, API management, messaging and events. Move beyond looking for flaws to rally your talent and customers around business outcomes while reducing operational expenses by 6 times.⁵

Network operations

Screenshot of an IBM Automation platform dashboard showing a rendering of networks being automated

Tune network performance

Empower business and network operations teams, improve customer experiences. Go beyond network operations to 6 times customer response time.⁶

Close the skills gap

Whether you want to collaboratively build an automation solution, or outsource it all, we offer expert services to support you. We also have partners to help you automate your operations.

Services and partners

We offer software, services and consulting — and it’s all cloud-agnostic. Choose what works for you.

Move forward with some help

Rapidly generate innovative ideas and make them real with the right practices, technologies and expertise. IBM Garage™ is an end-to-end model for accelerating digital transformation across your enterprise.

Move forward by letting us do it for you

Focus on innovation, keep existing resources in place and be an always-on organization by letting our experts provide full support in your transformation to AI-powered automation.

Move forward with industry partners

Best-in-class IBM technology meets deep industry expertise in our partner showcase. Partners bring our technology vision to clients, meet specific industry needs or use our capabilities to build novel client solutions.

We’ve got the expertise

Global capabilities


Automation practitioners⁷

Broad experience


Automation clients⁸

Deep expertise


Industry and domain heatmaps⁹

You're supported by our community of experts

Interact with IBM experts in the communities for business automation, integration, AIOps and network automation.

Broad partner ecosystem

Rely on our partners’ deep industry knowledge to execute our shared vision for IBM Cloud Paks for Automation.

Deloitte logo
Wipro logo
Accenture logo
EY logo
HCL logo
Cognizant logo
Tata logo
Tech Mahindra logo
KPMG logo

5,000+ global customers are seeing results

Wells fargo logo
Delta logo
Claro logo
Anthem logo
Suisse rails logo
TD Ameritrade logo
Dow logo
Electrolux logo
ADP logo

IBM leads the automation market with AI


IBM ranking: Leader

Intelligent Business Process Management Suites
Gartner Magic Quadrant for iBPMS, 2019

IBM ranking: Leader

Content Services Platforms
Gartner Magic Quadrant for iBPMS, 2019


IBM ranking: Leader

Business Process Solutions
PEAK Matrixᵀᴹ Assessment 2020

IBM ranking: Leader

Application Automation Service
PEAK Matrixᵀᴹ Assessment 2019

IBM ranking: Leader

IT Infrastructure Services Automation
PEAK Matrix™ Assessment, 2018


IBM ranking: Leader

Digital Process Automation
The Forrester Wave: Software for Digital Process Automation for Deep Deployment, Q2 2019

IBM ranking: Strong performer

RPA Services
The Forrester Wave: Robotic Process Automation Services, Q4 2019

IBM ranking: Leader

The Forrester Wave: Digital Decisioning Platforms, Q4 2020

Take the next step

Discover the value of intelligent automation or talk to an IBM expert about your needs today.

Explore our offerings

IBM Cloud Pak for Business Automation

Automate work and apply insights to make every interaction intelligent.

IBM Cloud Pak for Integration

Connect your applications and data wherever they live.

IBM Cloud Pak for Network Automation

Transform your network and evolve to zero-touch operations.

IBM Cloud Pak for Watson AIOps

Place AI at the core of your entire IT operations toolchain.

IBM Services® Essentials for Automation

Let IBM manage the complete digital transformation for you.