Make all jobs more productive

Get your cut of USD 134 billion

Automation simplifies how businesses operate. AI accelerates innovation by making every process more intelligent. Combining the two will make all information-centric jobs more productive and release USD 134 billion in labor value in 2022.²

Automate your entire business

First complete AI automation platform

Discover the industry’s first integrated suite of domain-specific business and IT software solutions and harness the expertise to bring automation to life in your business. 

How to put the platform to work

Business processes

Screenshot of an IBM Automation platform dashboard showing e-commerce sales data charts and conversational instructions

Reduce process blockers

80% reduction in manual operations and 6x faster turnaround time³? Sure. Our business automation and robotic process automation (RPA) deliver results.

IT operations

Screenshot of a Watson AIOps dashboard showing application activity and probable cause for an incident, with probable rankings and story details for a priority 1 story

Revolutionize IT operations

Incident resolution, hybrid app management, observability. No problem. Get 25% more initiatives completed at half the labor cost.⁴ Free SREs to spend time building new scalable and resilient systems.

Integration

Screenshot of an IBM Automation platform dashboard for smart lead processing showing the integration of Salesforce and IBM Watson Natural Language Processing

Connect apps and data

App integration, API management, messaging and events. Move beyond looking for flaws to rally your talent and customers around business outcomes while reducing operational expenses by 6x.⁵

Network operations

Screenshot of an IBM Automation platform dashboard showing a rendering of networks being automated

Tune network performance

Empower business and network operations teams, improve customer experiences. Go beyond network operations to 6x customer response time.⁶

Expertise

Overhead photo of businesspeople sitting around a table listening to a presentation and sharing papers

Need the skills to install?

Teams learn to embed automation into their workflows. IBM manages the complete digital transformation for you. We have the skills and expertise to help you achieve your goals.

The proven approach to automation

IBM leads the automation market with AI

Gartner

IBM ranking: Leader

Intelligent Business Process Management Suites
Gartner Magic Quadrant for iBPMS, 2019

 

IBM ranking: Leader

Content Services Platforms
Gartner Magic Quadrant for iBPMS, 2019

Everest

IBM ranking: Leader

Business Process Solutions
PEAK Matrixᵀᴹ Assessment 2020

IBM ranking: Leader

Application Automation Service
PEAK Matrixᵀᴹ Assessment 2019

IBM ranking: Leader

IT Infrastructure Services Automation
Gartner Magic Quadrant for iBPMS, 2018

Forrester

IBM ranking: Leader

Digital Process Automation
The Forrester Wave: Software for Digital Process Automation for Deep Deployment, Q2 2019

IBM ranking: Strong performer

RPA Services
The Forrester Wave: Robotic Process Automation Services, Q4 2019

5,000+ global customers are seeing results

Airtel logo
Dynata logo
PNC Bank logo
JAL logo
RBS bank logo
Suncor Energy logo

We’ve got the expertise

Global capabilities

14,000+

Automation practitioners

Broad experience

5,000+

Automation clients

Deep expertise

15+

Industry and domain heatmaps

Take the next step

Discover the value of intelligent automation or talk to an IBM expert about your needs today.

Explore the IBM Automation platform

IBM Cloud Pak for Business Automation

Automate work and apply insights to make every interaction intelligent.

IBM Cloud Pak for Integration

Connect your applications and data wherever they live.

IBM Cloud Pak for Network Automation

Transform your network and evolve to zero-touch operations.

IBM Cloud Pak for Watson AIOps

Place AI at the core of your entire IT operations toolchain.

IBM Services Essentials for Automation

Let IBM manage the complete digital transformation for you.

Footnotes

¹ Source: Internal IBM-commissioned McKinsey & Co. study

² Source: https://www.ibm.com/downloads/cas/LQYB2YGG (PDF, 311 KB)

³ Source: https://www.ibm.com/case-studies/pnc-financial-services 

⁴ Source: Internal IBM Market Developments & Insights study 

⁵ Source: https://www.ibm.com/case-studies/bank-of-montreal-marketing-inbound-conversion-interact

⁶ Source: https://www.ibm.com/case-studies/nextel-networkops-video 

⁷ Source: https://www.ibm.com/case-studies/pnc-financial-services 

⁸ Source https://www.ibm.com/case-studies/turkcell