AI for Customer Service

Meet customer needs with timely actions and reliable answers

Deliver exceptional customer service by enhancing support processes, boosting agent productivity, and ensuring personalized interactions, while prioritizing data security to build trust and safeguard customer information.

Benefits

Enhance call center efficiency

Launch AI agents to increase call center efficiency and reduce costs. They help meet targets for cost per call, call handling times, first-call resolution, net promoter score (NPS), and customer satisfaction (CSAT). Nontechnical staff can customize AI agents to fit policies, integrate with systems, and search knowledge bases—no coding needed.

Boost agent productivity

AI helps them access insights and relevant information, allowing customer service representatives to respond to inquiries more quickly and confidently.

Increase customer satisfaction

AI agents address complex inquiries in real time, helping customers achieve their desired outcomes efficiently.

Solutions

watsonx Orchestrate

With IBM watsonx Orchestrate you can build intelligent AI agents for customer service without writing code to deliver exceptional customer experiences with fast, consistent answers and self-service support across all your digital channels.

Explore watsonx Customer Care Agents

Customer service transformation

Faced with rising customer expectations and operational costs, organizations need to deliver for their customers and transform their teams. With AI for customer service, IBM Consulting® helps organizations develop a data and AI strategy to transform the customer service experience and empower their employees, delight customers and unlock new revenue streams for improved profitability.

Explore IBM customer service consulting services

AI in the real world

Error reduction in Avid Solutions' project management processes

Read the Avid Solutions story

Customer engagement increase in all Camping World platforms

Read the Camping World story

Insights

Hear from our leaders and discover how you can put AI to work and transform customer service in your enterprise.

Save people from screaming “representative”

Do you really need a human on the line, or do you just need to give virtual agents a chance? Listen to the AI in Action podcast, where we dive into how generative AI (gen AI) is making human and virtual agents better at their jobs.

Put AI to work for customer service

Improve contact center productivity and delight customers, the top priority for gen AI investment according to CEOs.

From cost center to value creator

No single area of an organization provides a better foundation to demonstrate gen AI success than customer service.

Take the next step

Be the reason that your customers experience a new level of happiness.

Book a live demo

AI for customer service solutions