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AI for customer service solutions
Save people from a bad experience. Use AI agents to drive customer satisfaction and higher ROI.
Meet customer needs with timely actions and reliable answers
Deliver exceptional customer service by enhancing support processes, boosting agent productivity, and ensuring personalized interactions, while prioritizing data security to build trust and safeguard customer information.
Benefits
Launch AI agents to increase call center efficiency and reduce costs. They help meet targets for cost per call, call handling times, first-call resolution, net promoter score (NPS), and customer satisfaction (CSAT). Nontechnical staff can customize AI agents to fit policies, integrate with systems, and search knowledge bases—no coding needed.
AI helps them access insights and relevant information, allowing customer service representatives to respond to inquiries more quickly and confidently.
AI agents address complex inquiries in real time, helping customers achieve their desired outcomes efficiently.
Solutions
watsonx Orchestrate
With IBM watsonx Orchestrate you can build intelligent AI agents for customer service without writing code to deliver exceptional customer experiences with fast, consistent answers and self-service support across all your digital channels.
Customer service transformation
Faced with rising customer expectations and operational costs, organizations need to deliver for their customers and transform their teams. With AI for customer service, IBM Consulting® helps organizations develop a data and AI strategy to transform the customer service experience and empower their employees, delight customers and unlock new revenue streams for improved profitability.
AI in the real world
Insights
Hear from our leaders and discover how you can put AI to work and transform customer service in your enterprise.
Do you really need a human on the line, or do you just need to give virtual agents a chance? Listen to the AI in Action podcast, where we dive into how generative AI (gen AI) is making human and virtual agents better at their jobs.
Improve contact center productivity and delight customers, the top priority for gen AI investment according to CEOs.
No single area of an organization provides a better foundation to demonstrate gen AI success than customer service.