Put AI to work for customer service
Learn how to apply generative AI to delight your customers and improve contact center productivity
Download the guidebook
Illustration of AI process in customer service

Guidebook takeaways

85%
of CEOs surveyed say generative AI will be interacting directly with customers in the next 2 years.

63%
of CEOs surveyed say they’ll have already invested in generative AI use cases to serve agents directly by the end of 2023.

14%
increase in productivity was shown when customer support agents were given access to a generative-AI-based conversational assistant.
What's inside
Insights

Why CEOs say customer service is the #1 priority for generative AI investment.

Benefits

How AI can improve customer experience by elevating customer self-service and optimizing contact center operations.

Recommendations

How to prepare for your own customer service transformation.

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