Learn how to apply generative AI to delight your customers and improve contact center productivity
85%
of CEOs surveyed say generative AI will be interacting directly with customers in the next 2 years.
63%
of CEOs surveyed say they’ll have already invested in generative AI use cases to serve agents directly by the end of 2023.
14%
increase in productivity was shown when customer support agents were given access to a generative-AI-based conversational assistant.
Why CEOs say customer service is the #1 priority for generative AI investment.
How AI can improve customer experience by elevating customer self-service and optimizing contact center operations.
How to prepare for your own customer service transformation.