Reinvent Customer Experiences with AI | 9–12 June in Las Vegas, NV
Exceptional customer care is no longer just a priority—it’s the key to standing out in a crowded market. Today’s customers expect instant, intelligent and deeply personalized experiences, while businesses are under pressure to modernize their customer service. Facing the challenge of rising customer expectations and increasing operational costs, organizations must build and deploy AI assistants and agents that can understand complex customer inquiries.
At this event, we're diving into how leading organizations are rising to the challenge with capabilities that enable self-service, support human agents and scale conversational AI across all channels and touchpoints. IBM is proud to be part of this premier customer care event and is a trusted partner with solutions ready to help you build intelligent, automated and personalized customer experiences.
Customer service is at a crossroads, facing rising customer expectations, operational challenges and an evolving technology landscape. How can enterprise leaders harness the potential of agentic AI to reinvent their customer service strategy?
In this interactive roundtable, you’ll engage with industry peers to tackle pressing challenges and share actionable insights. We’ll explore:
- The current state of customer care—common challenges and barriers to success
- How AI-powered solutions such as agentic AI are enhancing customer self-service, optimizing contact centers and empowering human agents
- Strategies for integrating AI across omnichannel experiences to meet customer demands seamlessly
Through collaborative discussion, we’ll dive into real-world use cases, scaling strategies and future-focused approaches. Whether you’re beginning your AI journey or scaling advanced solutions, you'll get practical insights to modernize customer service and drive impactful results.
Roundtable Executive Lead: Sandra Bussolati-Silansky, Rosane Giovis
Maximize your experience at Customer Contact Week by scheduling a dedicated one-on-one conversation with IBM’s experts in customer experience. Whether you're interested in exploring our solutions, scaling conversational AI across your organization or seeking personalized insights, IBM is here to assist you.
Join us for an immersive two-part experience at Las Vegas’ newest venue, Sphere. This exclusive event brings together IBM experts and like-minded professionals for an evening of exploration and the opportunity to connect with peers. As you enter this one-of-a-kind venue, you will observe holographic art installations, interactive robots and displays of 22nd century technology. An escort will then bring you upstairs to join us in our private suite. This VIP level experience offers the best seats in the house to enjoy the multi-sensory film experience as well as premium bar options and heavy hors d’oeuvres
Date: Tuesday, 10 June
Time: 6:45 PM
Address: Sphere, 255 Sands Ave, Las Vegas, NV 89169
Space is limited!
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