Digital government made easy

Digital Ajman delights citizens with integrated services
by Leah W. Valentine
4-minute read
Ajman city coastline from above during the day

Making something easy is often the most difficult task of all.

Consider the government of Ajman. The smallest and one of the most agile emirates of the United Arab Emirates (UAE), Ajman began its digital transformation journey in 2017 by creating Digital Ajman, a new department tasked with the goal of making life easier for the public. Achieving that goal would require Digital Ajman to tackle an enormously complex web of integrations between and among local, federal and private entities. Information was siloed and technology varied widely. It was the opposite of easy.

Digital Ajman selected the IBM Cloud Pak® for Integration solution, including IBM API Connect® and IBM® App Connect Enterprise products, to support the transformation.

Dirham saved due to simplified processes

> 2

million

Trees saved by new paperless approach

> 200

annually

We covered all of the scenarios in this project: going paperless, re-engineering capabilities, integrating with legacy systems and much more to come.
Project Manager of Digital Ajman Framework, Digital Ajman
Golf course and Ajman skyline
Making life easier

Digital Ajman is acting as a main enabler for 12 projects in Ajman and UAE. To date, the organization has used the solution to complete 160 integration points, connecting local, federal and private entities in ways that simplify the lives of Ajman’s citizens. Three integrations in particular demonstrate the technological capabilities of the IBM solution.

First, there is Ajman Pay, a payment gateway developed by the Ajman Department of Finance and integrated with all local government and semi-government entities in the emirate to make it easy for citizens to pay for fees and services. Digital Ajman used IBM App Connect Enterprise software to develop the integration framework between all engaged partners.

In the past, implementing such a project would have required the Ajman Department of Finance to go to each entity, check its capabilities and integrate point to point. Some of the entities have legacy systems that would have brought about many issues. Using the IBM solution, Digital Ajman was able to integrate all engaged partners with Ajman Pay, then connect them to the dedicated local banks for settlement and reconciliation.

A second notable integration is the “Bait Amer” service bundle, one of Digital Ajman’s most prominent and advanced projects. This integration simplifies the process of applying for and building a new home by connecting Ajman’s planning, sewerage, telecommunications, electricity and water departments, among others. In the past, building and moving into a new home involved 17 touchpoints with government entities. Today, thanks to Bait Amer, it takes only five.

Al Marsa, Anjam City
Alzorah Natural Reserve Flamingoes

In a third integration, Digital Ajman was engaged as one of the main stakeholders for a UAE government accelerator project called “Bashr.” This is an integrated electronic service that allows investors to establish companies in the UAE electronically, without the need to visit any government entity. This can be done in just 15 minutes through an electronic platform that is integrated with local and federal government departments, along with various bodies concerned with licensing economic activities in the UAE. Many of the integrations are already complete, and there are more to come.

Digital Ajman plans to leverage the information it has gathered during these projects to develop proactive and innovative new government services.

Financial and environmental benefits

Without question, the new integrations have helped Digital Ajman accomplish its chief objective of making life easier for the citizens of Ajman. The new services have been wildly popular, and the platform is already approaching one million transactions.

However, that is not all the project has done. Since its beginning, it has brought about savings of approximately AED 2 million by creating a centralized integration hub that supports integrations between various entities and their data sources.

The solution has also significantly reduced the amount of paperwork required for government services. In fact, Digital Ajman calculates that this solution has already saved nearly 150 trees, and anticipates that it will save more than 200 trees annually going forward.

The Digital Ajman framework project manager sums up the engagement: “We covered all of the scenarios in this project: going paperless, re-engineering capabilities, integrating with legacy systems, and much more to come.”

Ajman logo
About Digital Ajman

Digital AjmanExternal Link was established in 2017 to develop digital channels that provide smart government services to the citizens of Ajman, the smallest of the United Arab Emirates. It strives to provide high quality, responsive, integrated and innovative government services to the public anytime, anywhere. Digital Ajman is headquartered in the city of Ajman.

Solution components
Ajman logo
About Digital Ajman

Digital AjmanExternal Link was established in 2017 to develop digital channels that provide smart government services to the citizens of Ajman, the smallest of the United Arab Emirates. It strives to provide high quality, responsive, integrated and innovative government services to the public anytime, anywhere. Digital Ajman is headquartered in the city of Ajman.

Solution components