Do you remember your first smart phone? So much power – millions of times more power than what was found in the Apollo 11 guidance computers – literally in the palm of your hand. It changed everything. Including expectations. Our smart phones and AI assistants made us ready to bring the technology — like a more sophisticated mobile solution — from our homes into our jobs.

Moving technology out of the home and into the field

For some roles, that “instant tech” is especially critical. Consider technicians in the field. These are the people we rely to keep the power on, to fix broken parts and in general, keep everything operating smoothly.

From routine service calls to the most difficult-to-get-to inspections, these technicians succeed or fail based on their knowledge. Yet as our assets become smarter and more interconnected, it becomes increasingly hard to just know everything you need to know. It’s also hard to share years of institutional knowledge as the workforce transitions from one generation to the next,

Unless you can carry every piece of information with you, wherever you go. That’s where a mobile field service app comes in.

How the IBM mobile solution works

With IBM Maximo Mobile, it’s possible to have all the asset information a field technician needs, anytime, anyplace – all in the palm of their hand. This easy-to-use interface delivers content-rich data like asset history and repair guides. It also offers detailed digital twins, institutional knowledge and access to experts.

Three key features your field service management team needs

With Maximo Mobile, you’ll find these three important features, all designed to to empower your technicians:

  • Both AI and remote human-based assistant
    Extend technicians’ abilities and enhance their knowledge with AI assistant. Or you can give them access to the right information by collaborating remotely with recognized experts.
  • Disconnected mode for continuous productivity
    Empower technicians to read, update, create data and perform inspections even in the most remote locations.
  • Ease of use through native mobile features
    Improve efficiency with intuitive capabilities, including image capture and barcodes. Technicians can also use voice-to-text functions and access GPS to better navigate to locations.

Armed with a mobile enterprise asset management (EAM) system, field technicians can use this robust “toolkit” no matter where they are. And because it’s part of the IBM Maximo Application Suite, the Maximo Mobile application can be deployed on premises or any cloud environment, with flexible options.

Attend a digital event: the future of mobile and why it’s foundational for the next generation

Discover how you can make the job of technicians easier and more productive. If you’re interested in more information on how mobile can improve your organization, join our virtual event: Building a Resilient Operation Through Mobile Asset Management. It’s an engaging, conversation with guest speakers from IDC, Samsung and Aquitas Solutions on the future of maintenance and service operations. You’ll also walk away with a better understanding of why mobility is foundational for the next generation of technicians.

If you’re ready to get more product information on our mobile solution, take the next steps. You can tour the mobile demo or explore the Solutions Brief. And you always have the option to speak with an IBM expert who can discuss your unique challenges.

More resources for field technicians:


More from Cloud

Kubernetes version 1.28 now available in IBM Cloud Kubernetes Service

2 min read - We are excited to announce the availability of Kubernetes version 1.28 for your clusters that are running in IBM Cloud Kubernetes Service. This is our 23rd release of Kubernetes. With our Kubernetes service, you can easily upgrade your clusters without the need for deep Kubernetes knowledge. When you deploy new clusters, the default Kubernetes version remains 1.27 (soon to be 1.28); you can also choose to immediately deploy version 1.28. Learn more about deploying clusters here. Kubernetes version 1.28 In…

Temenos brings innovative payments capabilities to IBM Cloud to help banks transform

3 min read - The payments ecosystem is at an inflection point for transformation, and we believe now is the time for change. As banks look to modernize their payments journeys, Temenos Payments Hub has become the first dedicated payments solution to deliver innovative payments capabilities on the IBM Cloud for Financial Services®—an industry-specific platform designed to accelerate financial institutions' digital transformations with security at the forefront. This is the latest initiative in our long history together helping clients transform. With the Temenos Payments…

Foundational models at the edge

7 min read - Foundational models (FMs) are marking the beginning of a new era in machine learning (ML) and artificial intelligence (AI), which is leading to faster development of AI that can be adapted to a wide range of downstream tasks and fine-tuned for an array of applications.  With the increasing importance of processing data where work is being performed, serving AI models at the enterprise edge enables near-real-time predictions, while abiding by data sovereignty and privacy requirements. By combining the IBM watsonx data…

The next wave of payments modernization: Minimizing complexity to elevate customer experience

3 min read - The payments ecosystem is at an inflection point for transformation, especially as we see the rise of disruptive digital entrants who are introducing new payment methods, such as cryptocurrency and central bank digital currencies (CDBC). With more choices for customers, capturing share of wallet is becoming more competitive for traditional banks. This is just one of many examples that show how the payments space has evolved. At the same time, we are increasingly seeing regulators more closely monitor the industry’s…