We report our corporate responsibility performance with various financial and non-financial metrics, or key performance indicators (KPIs), to help define and measure progress toward our goals.

View our 2008 KPIs and metrics summary below. View the web pages labeled "Key Performance Indicators" within each performance area for detailed commentary on the KPIs particular to that IBM corporate responsibility performance area.

Note: IBM did not employ an external agency or organization to audit this report. The metrics contained herein were generated using IBM's corporate accounting systems audited by IBM's internal audit staff.

Employees

  2004 2005 2006 2007 2008  
  2004 2005 2006 2007 2008  
Learning Investments Worldwide ($ M) 697 648 682 622 648
  2004 2005 2006 2007 2008  
Learning Hours Worldwide (M) 15.3 18.0 19.6 22.3 23.2
  2004 2005 2006 2007 2008  
Learning Hours Per Employee 46 55 55 58 61
  2004 2005 2006 2007 2008  
Employee Satisfaction (%) 65 65 67 69 67
  2004 2005 2006 2007 2008  
Women Global Executives (%) 18.7 19.4 19.7 20.3 20.1
  2004 2005 2006 2007 2008  
Women in IBM Workforce (%)
Asia Pacific n/a 26.6 27.2 28.4 28.4
Europe/Middle East/Africa n/a 25.6 25.9 26.4 27.0
Americas n/a 31.0 30.9 30.6 30.7
  2004 2005 2006 2007 2008  
Women Managers in IBM Workforce (%)
Asia Pacific n/a 23.4 20.3 21.2 21.0
Europe/Middle East/Africa n/a 19.5 20.4 21.2 21.7
Americas n/a 28.6 28.9 29.2 28.9
  2004 2005 2006 2007 2008  
Global Illness/Injury Rate
Total Number
(per 100 employees)
0.39 0.35 0.32 0.30 0.27
  2004 2005 2006 2007 2008  
Retiree and Employee On Demand Community (ODC)
(Hours in thousands)
Asia Pacific 87.9 114.0 134.1 163.0 143.0
Europe/Middle East/Africa 192.2 274.0 283.5 210.2 175.2
Latin America 23.6 32.6 31.3 41.6 40.8
North America 865.3 1244.8 1263.3 1303.0 1170.1
Total ODC registrations inception through 2008 was 127,209.
(Employees: 114,628, Retirees: 12,581)

Giving

  2004 2005 2006 2007 2008  
Global Corporate Contributions by Issue ($ M)
K–12 Education 47.7 55.6 49.4 41.7 45.4
Higher/Other Education 54.7 44.7 51.5 49.2 82.6**
Culture 13.3 11.2 12.3 11.9 10.5
Human Services 15.2 18.9 19.8 16.7 15.3
Health 3.2 9.7 10.6 4.6 4.0
Other 8.9 7.8 7.9 40.7* 19.3*
Environment 0.7 0.6 0.6 1.8 2.2
Total 143.7 148.5 152.1 166.6 179.3  
  2004 2005 2006 2007 2008  
Global Corporate Contributions by Geography ($ M)
United States 99.9 103.0 95.7 91.8 94.6
Europe/Middle East/Africa 23.1 23.9 26.1 40.8 44.4
Asia Pacific 12.9 13.5 19.9 22.3 24.4
Latin America 4.4 4.5 6.4 8.1 12.5
Canada 3.4 3.6 4.0 3.6 3.4
Total 143.7 148.5 152.1 166.6 179.3  
  2004 2005 2006 2007 2008  
Global Corporate Contributions by Type ($ M)
Cash 28.2 38.8 48.8 43.8 42.9
Technology 70.5 64.4 59.2 55.8 93.8
Technical Services 45.0 45.3 44.1 67.0 42.6
Total 143.7 148.5 152.1 166.6 179.3  
  2004 2005 2006 2007 2008  
Employee Charitable Contribution Campaign (U.S.)
Amount Donated ($ M) 33.1 34.6 34.7 35.1 36.1
Employee Participation Rate (%) 58 58 57 58 57
Recipient Agencies 11300 12104 12315 14035 17430
  2004 2005 2006 2007 2008  
Employee Charitable Contribution Campaign (Canada)
Amount Donated ($ M) 2.3 3.6 3.4 3.3 3.0
Employee Participation Rate (%) 55 55 52 49 49
Recipient Agencies 1199 1246 1275 1323 1150
*Include Community and Economic Development activity for Carson, SMB and Corporate Service Corps.
**Include Academic Initiatives software donations.

Environment

  2004 2005 2006 2007 2008  
Energy conservation          
Annual savings as % of total use—against annual goal of 3.5% 7.7 5.5 3.9 3.8 6.1
  2004 2005 2006 2007 2008  
Renewable Energy Procured          
% of total electricity use 4.0 2.7 7.3 8.5 8.6
  2004 2005 2006 2007 2008  
CO2 Emissions Reduction         See Key Performance Indicators
  2004 2005 2006 2007 2008  
PFC Emissions Reduction         See Key Performance Indicators
  2004 2005 2006 2007 2008  
Product Energy Efficiency       See IBM and the Environment Report
  2004 2005 2006 2007 2008  
Recycled Plastics
% total procured through IBM contracts for use in its products—against annual goal of 5% of total plastics procured 3.8 8.1 11.7 10.6 10.3
  2004 2005 2006 2007 2008  
Product End-of-Life Management (% of total processed)
Recycled 51.8 47.8 51.4 52.0 54.4
Resold for Reuse 28.0 37.3 32.1 33.7 31.4
Reused 14.5 8.7 9.3 8.7 7.1
Waste-to-Energy 3.4 4.0 2.9 3.3 4.0
In Process 0.0 0.0 3.2 1.5 2.5
Landfilled and incinerated* 2.3 2.2 1.1 0.8 0.6
  2004 2005 2006 2007 2008  
Hazardous Waste Reduction
(Metric Tons x 1,000)
Indexed to output—against goal of continual reduction
-33.0 -19.0 -8.1 -8.4 -10.9
  2004 2005 2006 2007 2008  
Non-Hazardous Waste Recycling
% recycled of total generated—against goal of 67% (2004-2006) and 75% (2007-2008). 76 77 76 78 79
  2004 2005 2006 2007 2008  
Percentage of IBM Locations Meeting Annual Recycling Goal 59 60 63 52 41
  2004 2005 2006 2007 2008  
Total Chemical Quantities Worldwide**
(Metric Tons x 1,000)
Against goal of continual reduction
5.3 4.9 6.0 4.3 3.6
  2004 2005 2006 2007 2008  
Water Conservation—Microelectronics Manufacturing
Savings as % of use—against goal of 2% average savings as measured over a rolling 5-year period 7.4 7.2 7.0 6.0 4.6
*Against annual goal to not exceed a combined 3% of the total amount processed.

Supply Chain

  2004 2005 2006 2007 2008  
Supplier Spending by Category          
Services and General (%) 55 62 64 67 68
Production (%) 43 35 33 31 30
Logistics (%) 2 3 3 2 3
Services and General ($ B) 24.2 23.2 23.2 25.0 26.1
Production ($ B) 19.4 13.3 11.7 11.4 11.4
Logistics ($ B) 1.0 1.0 0.9 0.9 1.0
Total ($ B) 44.6 37.5 35.8 37.3 38.5  
  2004 2005 2006 2007 2008  
Supplier Spending by Location          
North America (%) 39 40 42 43 39
Asia Pacific (%) 34 27 27 26 30
Europe/Middle East/Africa (%) 23 27 26 27 25
Latin America (%) 4 6 5 4 6
North America ($ B) 17.2 15.2 15.0 16.0 14.9
Asia Pacific ($ B) 15.3 10.1 9.7 9.8 11.4
Europe/Middle East/Africa ($ B) 10.1 10.1 9.2 9.9 9.8
Latin America ($ B) 2.0 2.1 1.9 1.6 2.4
Total ($ B) 44.6 37.5 35.8 37.3 38.5  
  2004 2005 2006 2007 2008  
Total U.S. Spending (First Tier) ($ B)
Projected 12.6 13.0 12.8 12.5 12.0
Actual 12.7 12.4 12.7 12.6 12.5
  2004 2005 2006 2007 2008  
Diverse U.S. Spending (First Tier) ($ B)
Projected 1.3 1.2 1.3 1.3 1.3
Actual 1.0 1.2 1.3 1.4 1.5
  2004 2005 2006 2007 2008  
Diverse Non-U.S. Spending (First Tier) ($ M)
Projected n/a 630 597 609 560
Actual 519 590 615 709 745
  2004 2005 2006 2007 2008  
Audits Completed (Cumulative) n/a* 200 317 450 553
  2004 2005 2006 2007 2008  
Number of countries in which audits are conducted n/a* 6 7 12 15
*Reporting on these amounts did not start until 2005.