We report our corporate responsibility performance with various financial and non-financial metrics, or key performance indicators (KPIs), to help define and measure progress toward our goals.
View our 2008 KPIs and metrics summary below. View the web pages labeled "Key Performance Indicators" within each performance area for detailed commentary on the KPIs particular to that IBM corporate responsibility performance area.
Note: IBM did not employ an external agency or organization to audit this report. The metrics contained herein were generated using IBM's corporate accounting systems audited by IBM's internal audit staff.
Employees
| 2004 | 2005 | 2006 | 2007 | 2008 |
|---|
| Learning Investments Worldwide ($ M) | 697 | 648 | 682 | 622 | 648 |
|---|
| Learning Hours Worldwide (M) | 15.3 | 18.0 | 19.6 | 22.3 | 23.2 |
|---|
| Learning Hours Per Employee | 46 | 55 | 55 | 58 | 61 |
|---|
| Employee Satisfaction (%) | 65 | 65 | 67 | 69 | 67 |
|---|
| Women Global Executives (%) | 18.7 | 19.4 | 19.7 | 20.3 | 20.1 |
|---|
| Women in IBM Workforce (%) | |||||
|---|---|---|---|---|---|
| Asia Pacific | n/a | 26.6 | 27.2 | 28.4 | 28.4 |
| Europe/Middle East/Africa | n/a | 25.6 | 25.9 | 26.4 | 27.0 |
| Americas | n/a | 31.0 | 30.9 | 30.6 | 30.7 |
| Women Managers in IBM Workforce (%) | |||||
|---|---|---|---|---|---|
| Asia Pacific | n/a | 23.4 | 20.3 | 21.2 | 21.0 |
| Europe/Middle East/Africa | n/a | 19.5 | 20.4 | 21.2 | 21.7 |
| Americas | n/a | 28.6 | 28.9 | 29.2 | 28.9 |
| Global Illness/Injury Rate | |||||
|---|---|---|---|---|---|
| Total Number (per 100 employees) |
0.39 | 0.35 | 0.32 | 0.30 | 0.27 |
| Retiree and Employee On Demand Community (ODC) (Hours in thousands) |
|||||
|---|---|---|---|---|---|
| Asia Pacific | 87.9 | 114.0 | 134.1 | 163.0 | 143.0 |
| Europe/Middle East/Africa | 192.2 | 274.0 | 283.5 | 210.2 | 175.2 |
| Latin America | 23.6 | 32.6 | 31.3 | 41.6 | 40.8 |
| North America | 865.3 | 1244.8 | 1263.3 | 1303.0 | 1170.1 |
| Total ODC registrations inception through 2008 was 127,209. (Employees: 114,628, Retirees: 12,581) |
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Giving
| 2004 | 2005 | 2006 | 2007 | 2008 | ||
|---|---|---|---|---|---|---|
| Global Corporate Contributions by Issue ($ M) | ||||||
| K–12 Education | 47.7 | 55.6 | 49.4 | 41.7 | 45.4 | |
| Higher/Other Education | 54.7 | 44.7 | 51.5 | 49.2 | 82.6** | |
| Culture | 13.3 | 11.2 | 12.3 | 11.9 | 10.5 | |
| Human Services | 15.2 | 18.9 | 19.8 | 16.7 | 15.3 | |
| Health | 3.2 | 9.7 | 10.6 | 4.6 | 4.0 | |
| Other | 8.9 | 7.8 | 7.9 | 40.7* | 19.3* | |
| Environment | 0.7 | 0.6 | 0.6 | 1.8 | 2.2 | |
| Total | 143.7 | 148.5 | 152.1 | 166.6 | 179.3 | |
| Global Corporate Contributions by Geography ($ M) | ||||||
|---|---|---|---|---|---|---|
| United States | 99.9 | 103.0 | 95.7 | 91.8 | 94.6 | |
| Europe/Middle East/Africa | 23.1 | 23.9 | 26.1 | 40.8 | 44.4 | |
| Asia Pacific | 12.9 | 13.5 | 19.9 | 22.3 | 24.4 | |
| Latin America | 4.4 | 4.5 | 6.4 | 8.1 | 12.5 | |
| Canada | 3.4 | 3.6 | 4.0 | 3.6 | 3.4 | |
| Total | 143.7 | 148.5 | 152.1 | 166.6 | 179.3 | |
| Global Corporate Contributions by Type ($ M) | ||||||
|---|---|---|---|---|---|---|
| Cash | 28.2 | 38.8 | 48.8 | 43.8 | 42.9 | |
| Technology | 70.5 | 64.4 | 59.2 | 55.8 | 93.8 | |
| Technical Services | 45.0 | 45.3 | 44.1 | 67.0 | 42.6 | |
| Total | 143.7 | 148.5 | 152.1 | 166.6 | 179.3 | |
| Employee Charitable Contribution Campaign (U.S.) | |||||
|---|---|---|---|---|---|
| Amount Donated ($ M) | 33.1 | 34.6 | 34.7 | 35.1 | 36.1 |
| Employee Participation Rate (%) | 58 | 58 | 57 | 58 | 57 |
| Recipient Agencies | 11300 | 12104 | 12315 | 14035 | 17430 |
| Employee Charitable Contribution Campaign (Canada) | |||||
|---|---|---|---|---|---|
| Amount Donated ($ M) | 2.3 | 3.6 | 3.4 | 3.3 | 3.0 |
| Employee Participation Rate (%) | 55 | 55 | 52 | 49 | 49 |
| Recipient Agencies | 1199 | 1246 | 1275 | 1323 | 1150 |
| *Include Community and Economic Development activity for Carson, SMB and Corporate Service Corps. **Include Academic Initiatives software donations. |
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Environment
| 2004 | 2005 | 2006 | 2007 | 2008 | ||
|---|---|---|---|---|---|---|
| Energy conservation | ||||||
| Annual savings as % of total use—against annual goal of 3.5% | 7.7 | 5.5 | 3.9 | 3.8 | 6.1 |
| Renewable Energy Procured | |||||
|---|---|---|---|---|---|
| % of total electricity use | 4.0 | 2.7 | 7.3 | 8.5 | 8.6 |
| CO2 Emissions Reduction | See Key Performance Indicators |
|---|
| PFC Emissions Reduction | See Key Performance Indicators |
|---|
| Product Energy Efficiency | See IBM and the Environment Report | ||||
|---|---|---|---|---|---|
| Recycled Plastics | |||||
|---|---|---|---|---|---|
| % total procured through IBM contracts for use in its products—against annual goal of 5% of total plastics procured | 3.8 | 8.1 | 11.7 | 10.6 | 10.3 |
| Product End-of-Life Management (% of total processed) | |||||
|---|---|---|---|---|---|
| Recycled | 51.8 | 47.8 | 51.4 | 52.0 | 54.4 |
| Resold for Reuse | 28.0 | 37.3 | 32.1 | 33.7 | 31.4 |
| Reused | 14.5 | 8.7 | 9.3 | 8.7 | 7.1 |
| Waste-to-Energy | 3.4 | 4.0 | 2.9 | 3.3 | 4.0 |
| In Process | 0.0 | 0.0 | 3.2 | 1.5 | 2.5 |
| Landfilled and incinerated* | 2.3 | 2.2 | 1.1 | 0.8 | 0.6 |
| Hazardous Waste Reduction | |||||
|---|---|---|---|---|---|
| (Metric Tons x 1,000) Indexed to output—against goal of continual reduction |
-33.0 | -19.0 | -8.1 | -8.4 | -10.9 |
| Non-Hazardous Waste Recycling | |||||
|---|---|---|---|---|---|
| % recycled of total generated—against goal of 67% (2004-2006) and 75% (2007-2008). | 76 | 77 | 76 | 78 | 79 |
| Percentage of IBM Locations Meeting Annual Recycling Goal | 59 | 60 | 63 | 52 | 41 |
|---|
| Total Chemical Quantities Worldwide** | |||||
|---|---|---|---|---|---|
| (Metric Tons x 1,000) Against goal of continual reduction |
5.3 | 4.9 | 6.0 | 4.3 | 3.6 |
| Water Conservation—Microelectronics Manufacturing | |||||
|---|---|---|---|---|---|
| Savings as % of use—against goal of 2% average savings as measured over a rolling 5-year period | 7.4 | 7.2 | 7.0 | 6.0 | 4.6 |
| *Against annual goal to not exceed a combined 3% of the total amount processed. |
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Supply Chain
| 2004 | 2005 | 2006 | 2007 | 2008 | ||
|---|---|---|---|---|---|---|
| Supplier Spending by Category | ||||||
| Services and General (%) | 55 | 62 | 64 | 67 | 68 | |
| Production (%) | 43 | 35 | 33 | 31 | 30 | |
| Logistics (%) | 2 | 3 | 3 | 2 | 3 | |
| Services and General ($ B) | 24.2 | 23.2 | 23.2 | 25.0 | 26.1 | |
| Production ($ B) | 19.4 | 13.3 | 11.7 | 11.4 | 11.4 | |
| Logistics ($ B) | 1.0 | 1.0 | 0.9 | 0.9 | 1.0 | |
| Total ($ B) | 44.6 | 37.5 | 35.8 | 37.3 | 38.5 |
| 2004 | 2005 | 2006 | 2007 | 2008 | ||
|---|---|---|---|---|---|---|
| Supplier Spending by Location | ||||||
| North America (%) | 39 | 40 | 42 | 43 | 39 | |
| Asia Pacific (%) | 34 | 27 | 27 | 26 | 30 | |
| Europe/Middle East/Africa (%) | 23 | 27 | 26 | 27 | 25 | |
| Latin America (%) | 4 | 6 | 5 | 4 | 6 | |
| North America ($ B) | 17.2 | 15.2 | 15.0 | 16.0 | 14.9 | |
| Asia Pacific ($ B) | 15.3 | 10.1 | 9.7 | 9.8 | 11.4 | |
| Europe/Middle East/Africa ($ B) | 10.1 | 10.1 | 9.2 | 9.9 | 9.8 | |
| Latin America ($ B) | 2.0 | 2.1 | 1.9 | 1.6 | 2.4 | |
| Total ($ B) | 44.6 | 37.5 | 35.8 | 37.3 | 38.5 |
| Total U.S. Spending (First Tier) ($ B) | |||||
|---|---|---|---|---|---|
| Projected | 12.6 | 13.0 | 12.8 | 12.5 | 12.0 |
| Actual | 12.7 | 12.4 | 12.7 | 12.6 | 12.5 |
| Diverse U.S. Spending (First Tier) ($ B) | |||||
|---|---|---|---|---|---|
| Projected | 1.3 | 1.2 | 1.3 | 1.3 | 1.3 |
| Actual | 1.0 | 1.2 | 1.3 | 1.4 | 1.5 |
| Diverse Non-U.S. Spending (First Tier) ($ M) | |||||
|---|---|---|---|---|---|
| Projected | n/a | 630 | 597 | 609 | 560 |
| Actual | 519 | 590 | 615 | 709 | 745 |
| Audits Completed (Cumulative) | n/a* | 200 | 317 | 450 | 553 |
|---|
| Number of countries in which audits are conducted | n/a* | 6 | 7 | 12 | 15 | |
|---|---|---|---|---|---|---|
| *Reporting on these amounts did not start until 2005. | ||||||