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The power of AI & Automation: Proactive IT

It all begins with data—accessible, flexible, and secure data.

By automating operations, teams can dynamically and continuously assure cost-effective application performance.

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In fact, 80% of executives are automating their operations with IT networking—and 76% with IT operations management over the next 3 years, while 69% are incorporating robotic process automation (RPA).

After starting the automation journey, executives know their next most important decision is to decide which businesses processes to automate.

By using AI-powered intelligent workflows and IT automation tools, executives can pinpoint the processes that, once automated, will most improve business performance and deliver a competitive advantage.

Combining prescriptive business rules with predictive models improves the customer and workforce experience, makes operations run more efficiently, and yields potentially higher ROI.

87% of executives report that their automation strategy will help identify and execute more high-impact automation initiatives and 86% say that successful automation requires applications and system integration.


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Meet the author

Karen Butner

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, Global Research Leader, AI Automation, Supply Chain, Virtual Enterprise, IBM Institute for Business Value

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    Originally published 18 May 2023