IBM Support

Enhanced Customer Data Repository (ECuRep) - Prepare data

General Page

  1. Gather diagnostic data.
  2. Compress data
There are three basic steps that need to be followed in order to prepare your data. Note: These steps apply to all products except hardware , IBM i , z/OS , z/VM , and z/VSE products.

If you are transferring files to IBM support, you need to follow the following naming conventions except if you are transferring files to ECuRep via HTTPS directly. Consider using the upload option integrated in My Support. 

  • File naming convention for My Support case:
  • File naming convention for ReTAIN PMR:
    Field Description Sample
    xxxxx PMR ticket number 34123
    bbb Branch office number 055

    yyy.yyy Short description of the file
  • File naming convention for RCMS tickets:
  • File naming convention for CROSS tickets:

  • Send data
    • Send data to IBM using the most appropriate method.
    • Your IBM SSR will inform you what directory to use.

Related links

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Document Information

Modified date:
06 January 2021