ECuRep supports several methods for sending data to IBM. The file size of your data largely determines the methods available for use.
Plain FTP is still supported until further notice, but due to legal requirements, it is disabled in August 2022. You are asked to use encrypted data transmission only. Only FTPS (FTP over TLS) and SFTP (FTP over SSH) are supported for manual uploads in future.
All servers enforce authentication. For Web access, you need to authenticate with your IBMid . For FTPS and SFTP servers, you need to create an IBM Support File Transfer ID . The IBM Support File Transfer ID is valid until revoked. The password part of it is only displayed at creation time. If you are loosing this password, you need to delete the ID and create a new one.
If required to address possible or confirmed security exposure, security settings of the client-facing server are adjusted without prior notice. Such changes include encryption protocols and cipher suites.
|Available methods||If your file size is…|
|Greater than 2 gigabytes||Less than 2 gigabytes||Less than 20 megabytes|
|FTP (FTPS and SFTP)||Yes, both secure FTP methods are supported.||Yes, both secure FTP methods are supported.||Yes, both secure FTP methods are supported.|
|HTTPS||Only when using the widget on www.secure.ecurep.ibm.com or www.ap.ecurep.ibm.com.||We strongly encourage a file limit of 200 megabytes when transmitting data via HTTPS except for direct uploads to ECuRep using the upload widget.||Yes.|
|Java utility||Yes, all data is transmitted securely using the Java utility .||Yes, all data is transmitted securely using the Java utility .||Yes, all data is transmitted securely using the Java utility .|
|z/OS utility||Yes, all data is transmitted securely using the z/OS utility .||Yes, all data is transmitted securely using the z/OS utility .||Yes, all data is transmitted securely using the z/OS utility .|
|No.||No.||Yes, secure emails supported.|
The easiest way to quickly send small problem documentation files (recommendation: 200MB maximum) to IBM is via your Web browser:
For uploading problem documentation files using "other methods" (like IBM Support Assistant (ISA), Service Request (SR), or ServiceLink / IBMLink), please have a look at our help section.
General encryption information
The upload server will support encryption methods as directed by IBM CIO or IBM Security only. This means ciphers and protocols are added or removed without further notice to ensure secure data transfers. For details about the encryption used by ECuRep, open the tab "Encryption".
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06 May 2022