IBM Support

Enhanced Customer Data Repository (ECuRep) - Send data

General Page

ECuRep supports several methods for sending data to IBM. The file size of your data largely determines the methods available for use.

Plain FTP is still supported until further notice, but due to legal requirements, it will be disabled soon. You are asked to use encrypted data transmission only. After disabling of plain FTP, only FTPS (FTP over TLS) and SFTP (FTP over SSH) will be supported for manual uploads.
All server enforce authentication. For Web access, you need to authenticate using your IBM ID . For FTPS and SFTP servers you need to create an IBM Support File Transfer ID . The IBM Support File Transfer ID is valid until revoked. The password part of it is only displayed at creation time. If you are loosing this password, you need to delete the ID and create a new one.

Please note that we will replace all HTTPS certificates that expire by new "Extended Validation" (EV) certificates. This means that the Certificate Authority (CA) might change.

Please note that we will adjust the security settings of the client facing server without prior notice if required to address possible or confirmed security exposure. This is especially valid for encryption protocols and ciphers.

Available methods If your file size is…
Greater than 2 gigabytes Less than 2 gigabytes Less than 20 megabytes
FTP (FTPS and SFTP) Yes, both secure FTP methods are supported. Faster Yes, both secure FTP methods are supported. Faster Yes, both secure FTP methods are supported.
HTTPS Only when using the widget on www.secure.ecurep.ibm.com or www.ap.ecurep.ibm.com. We strongly encourage a file limit of 200 megabytes when transmitting data via HTTPS except for direct uploads to ECuRep using the upload widget. Yes.
Java utility Yes, all data is transmitted securely using the Java utility . Faster Yes, all data is transmitted securely using the Java utility . Faster Yes, all data is transmitted securely using the Java utility .
z/OS utility Yes, all data is transmitted securely using the z/OS utility . Faster Yes, all data is transmitted securely using the z/OS utility . Faster Yes, all data is transmitted securely using the z/OS utility .
Email No. No. Yes, secure emails supported.

The easiest way to quickly send small problem documentation files (recommendation: 200MB maximum) to IBM is via your Web browser:

For uploading problem documentation files using "other methods" (like IBM Support Assistant (ISA), Service Request (SR), or ServiceLink / IBMLink), please have a look at our help section or refer to the IBM Electronic Support page.

General encryption information

The upload server will only support encryption methods as directed by IBM CIO/ Security. This means we will add and remove ciphers and protocols without further notice to ensure secure data transfers.  

Speed of transfer

While you may send data to any of our addresses, your speed of transfer will be quickest if you use choose the geographic location nearest your physical location.

Americas

  • The Java and z/OS utilities are fastest
  • The next fastest methods is the usage of FTPS
  • Server address: testcase.boulder.ibm.com

Asia Pacific

  • The Java and z/OS utilities are fastest
  • The next fastest methods is the usage of FTPS
  • Server address: ftps.ap.ecurep.ibm.com

Europe

  • The Java and z/OS utilities are fastest
  • The next fastest methods is the usage of FTPS
  • Server address: ftps.ecurep.ibm.com

Related links

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Document Information

Modified date:
02 November 2020

UID

ibm10739401