IBM Support

Enhanced Customer Data Repository (ECuRep) - Send data

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General information about data uploads to ECuRep.

ECuRep supports several methods for sending data to IBM. The file size of your data largely determines the methods available for use.

You are asked to use encrypted data transmission only. Beside HTTPS uploads, only FTPS (FTP over TLS) and SFTP (FTP over SSH) are supported for manual uploads.
All servers enforce authentication. For Web access, you need to authenticate with your IBMid . For FTPS and SFTP servers, you need to create an IBM Support File Transfer ID . The IBM Support File Transfer ID is valid until revoked. The password part of it is only displayed at creation time. If you are loosing this password, you need to delete the ID and create a new one.

If required to address possible or confirmed security exposure, security settings of the client-facing server are adjusted without prior notice. Such changes include encryption protocols and cipher suites.

Faster data transfer with large files

Available methods If your file size is…
Greater than 2 gigabytes Less than 2 gigabytes Less than 20 megabytes
FTP (FTPS and SFTP) Yes, both secure FTP methods are supported. Faster Yes, both secure FTP methods are supported. Faster Yes, both secure FTP methods are supported.
HTTPS Only when using the widget on www.secure.ecurep.ibm.com or www.ap.ecurep.ibm.com. We strongly encourage a file limit of 200 megabytes when transmitting data via HTTPS except for direct uploads to ECuRep using the upload widget. Yes.
Java utility Yes, all data is transmitted securely using the Java utility . Faster Yes, all data is transmitted securely using the Java utility . Faster Yes, all data is transmitted securely using the Java utility .
z/OS utility Yes, all data is transmitted securely using the z/OS utility . Faster Yes, all data is transmitted securely using the z/OS utility . Faster Yes, all data is transmitted securely using the z/OS utility .
Email No. No. Yes, secure emails supported.

The easiest way to send problem documentation files to IBM is via your Web browser:

For uploading problem documentation files using "other methods" (like IBM Support Assistant (ISA), Service Request (SR), or ServiceLink / IBMLink), please have a look at our help section.

General encryption information

The upload server will support encryption methods as directed by IBM CIO or IBM Security only. This means ciphers and protocols are added or removed without further notice to ensure secure data transfers. For details about the encryption used by ECuRep, open the tab "Encryption".

Speed of transfer

While you can send data to any of our addresses, your speed of transfer is quickest if you use choose the geographic location nearest your physical location.

Americas

  • The Java and z/OS utilities are fastest
  • The next fastest methods are the usage of FTPS
  • Server address: testcase.boulder.ibm.com

Asia Pacific

  • The Java and z/OS utilities are fastest
  • The next fastest methods are the usage of FTPS
  • Server address: ftps.ap.ecurep.ibm.com

Europe

  • The Java and z/OS utilities are fastest
  • The next fastest methods are the usage of FTPS
  • Server address: ftps.ecurep.ibm.com

Related links

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Document Information

Modified date:
07 October 2024

UID

ibm10739401

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